Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
$79.99
one-time fee
Remote Desktop Manager
Score 9.4 out of 10
Mid-Size Companies (51-1,000 employees)
Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.
Chrome Remote Desktop is cross-platform but lacks the cool features especially automation related features like Apple Remote Desktop does. For supporting Mac computers, Apple Remote Desktop was a clear choice.
I have used the above two remote desktop services and have found it to be much harder than using the Apple Remote Desktop. They are slow to login with a lot of errors, time outs constantly, and interface its self moves incredibly slow. I felt a sense of relief when I started …
The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
The extensions, add-ons, and features of RDM. You simply can do a lot more.
I would rate this higher if I was confident that Apple is continuing to develop this utility. It has only received minor updates for quite a long time, and is not featured much in any of Apple's online material. It really is a useful utility, but it is starting to show its age and is fraying a bit around the edges in some respects. It could be very useful when integrated with the various MDM solutions (in our case, Jamf Pro) especially when an engineer needs to force something immediately and can't wait for a check-in, and also can't depend on the end user being able to (for instance) do a sudo jamf policy or sudo jamf recon.
If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
I would like to see more included Unix scrips that can be pushed to clients.
Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
Would be great if it could also connect to serverless SQL instances like Azure SQL
If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
It is a fairly unique tool in the level of integration it has with Apple Desktop products. It definitely needs some engineering attention, and it should be expanded to the iOS arena. It is not perfect, but it is very useful and fills an otherwise fairly empty niche in the support toolkit realm. The built-in screen sharing app in macOS handles the direct screen control or viewing function fairly well, but it does not have all of the other mass control features that Apple Remote Desktop supplies.
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Once it is set up, it is quite straightforward to use. However, currently, it requires both a script to run to set up permissions and controls, AND a command from the MDM to authorize it to be active. The MDM management command is manual. This is not conducive to an automated workflow, and sometimes gets forgotten. Then, the endpoint is not contactable until someone realizes that the MDM command was not sent or was not successful.
Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
