Apple Remote Desktop vs. Remote Desktop Manager

I would rate this higher if I was confident that Apple is continuing to develop this utility. It has only received minor updates for quite a long time, and is not featured much in any of Apple's online material. It really is a useful utility, but it is starting to show its age and is fraying a bit around the edges in some respects. It could be very useful when integrated with the various MDM solutions (in our case, Jamf Pro) especially when an engineer needs to force something immediately and can't wait for a check-in, and also can't depend on the end user being able to (for instance) do a sudo jamf policy or sudo jamf recon.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,

• Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
• Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
• Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
• Working from home logging onto office based machine.
• It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
• Speed and cost elements are critical here.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I would like to see more included Unix scrips that can be pushed to clients.
• Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
• Would be great if it could also connect to serverless SQL instances like Azure SQL
• If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is a fairly unique tool in the level of integration it has with Apple Desktop products. It definitely needs some engineering attention, and it should be expanded to the iOS arena. It is not perfect, but it is very useful and fills an otherwise fairly empty niche in the support toolkit realm. The built-in screen sharing app in macOS handles the direct screen control or viewing function fairly well, but it does not have all of the other mass control features that Apple Remote Desktop supplies.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)

It can be more usable, and if you are not in the Apple ecosystem, most likely you haven't even heard of it. Does it need improvements? Absolutely. Will it get improved? Most likely not. I believe this app is just part of the system app, which is nice to have, but any user will most likely choose some other option from the available apps.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

When i have needed support it was for Hardware not the software itself

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Very quick and easy install with no real issues

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The implementation was completely successful. We had no issues!

I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
• The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
• One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
• We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.