What users are saying about
4 Ratings
8 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Paymo

Well suited: tracking time, making notes to share with clients, live reporting. Less so: tracking and bookkeeping - they don't market it as a bookkeeping app, though they do allow for invoicing through it. Still, my needs are such that I use a separate app for tracking receipts against a project and then invoicing clients.
Daniel Summers Jr profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Paymo
Customer data management / contact management
Apptivo
8.7
Paymo
Workflow management
Apptivo
6.8
Paymo
Territory management
Apptivo
4.5
Paymo
Opportunity management
Apptivo
4.5
Paymo
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Paymo
Quote & order management
Apptivo
1.0
Paymo
Interaction tracking
Apptivo
1.8
Paymo
Channel / partner relationship management
Apptivo
4.5
Paymo

Customer Service & Support

Apptivo
5.7
Paymo
Case management
Apptivo
7.7
Paymo
Help desk management
Apptivo
3.6
Paymo

Marketing Automation

Apptivo
4.5
Paymo
Lead management
Apptivo
4.5
Paymo
Email marketing
Apptivo
4.5
Paymo

CRM Project Management

Apptivo
7.3
Paymo
Task management
Apptivo
8.7
Paymo
Billing and invoicing management
Apptivo
4.5
Paymo
Reporting
Apptivo
8.7
Paymo

Customization

Apptivo
6.4
Paymo
Custom fields
Apptivo
6.4
Paymo
Custom objects
Apptivo
6.4
Paymo

Security

Apptivo
9.8
Paymo
Single sign-on capability
Apptivo
9.9
Paymo
Role-based user permissions
Apptivo
9.7
Paymo

Platform

Apptivo
9.7
Paymo
Mobile access
Apptivo
9.7
Paymo

Project Management

Apptivo
Paymo
6.8
Task Management
Apptivo
Paymo
7.6
Resource Management
Apptivo
Paymo
6.9
Scheduling
Apptivo
Paymo
6.3
Team Collaboration
Apptivo
Paymo
7.7
Document Management
Apptivo
Paymo
6.4
Email integration
Apptivo
Paymo
6.0
Mobile Access
Apptivo
Paymo
4.3
Timesheet Tracking
Apptivo
Paymo
9.2
Budget and Expense Management
Apptivo
Paymo
6.6

Pros

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available

Paymo

  • The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks.
  • The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share.
  • I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track.
Daniel Summers Jr profile photo

Cons

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available

Paymo

  • I'd still love a way for the rates to vary based on how much time has been used, especially if a project goes over time. For example, charging one rate for up to a set amount of hours, then reducing/increasing the rate for hours over the threshold based on the contract.
  • Rarely, but enough that it's annoyed me a few times, I've updated the web or the mobile only to find that both are listed in the time report. I go through and combine or delete as need, but it can be a bother and takes time away from doing the work at hand.
  • As they've expanded the product, they've done a good job of informing users of what's been added. Still, I wouldn't mind having some suggestions on how to better use the app and am sure that I'm not doing so to its best ability or at least a guide that can be turned on/off to help explain features.
Daniel Summers Jr profile photo

Usability

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available

Paymo

No score
No answers yet
No answers on this topic

Implementation

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available

Paymo

No score
No answers yet
No answers on this topic

Alternatives Considered

Apptivo

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available

Paymo

We still use Trello and Slack, but Basecamp and HubSpot are too much for our operation to manage or integrate. Paymo is missing some of the tracking features of HubSpot and isn't as universally used as Basecamp but we've been with them for 8 years and they seem to know what matters most to their user base
Neal Bauer profile photo

Return on Investment

Apptivo

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available

Paymo

  • They changed their plans, adding new features that I don't need - however, instead of finding that I was paying for something I didn't want, I happily found that I was now able to do all of my tasks on their free plan. This saves me about $11 a month which, while not much, is still very appreciated.
  • When I was first setting up my business, they took time to read some fairly detailed questions on how I wanted to use the app, and then made great, honest recommendations. In fact, we weren't able to do as I'd originally wanted and instead found a few workarounds that I've since incorporated into my daily habits. The ease of use is nice; the friendliness and support are invaluable.
Daniel Summers Jr profile photo

Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Paymo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
11.95*
1.  per user/per month

Paymo Editions & Modules

Paymo
Edition
Small Office
11.951
Business
18.951
1. per user/per month
Additional Pricing Details
Free version available for freelancers.

Add comparison