Arcoro HR vs. Ceipal ATS

From sales to implementation, the process was a little oversold. We didn't know the right questions to ask - had we known what to ask, it would have been easier to embrace from the beginning. Once the training begins, it's comfortable with the tools and team. Our Project Manager had changed throughout the implementation process, but we didn't miss a beat. Arcoro takes care of us, and I would recommend them as a Sage partner.

Incentivized

Moving to Ceipal ATS was the worst decision we made at the organization I work for. The data loss, lies sold to us from their team, the inability to send emails and text messages successfully, the reporting limitations, the career site limitations across industry and categories… all of it… is quite possibly the biggest Mistake we have made. This horrible platform quite possibly will sink the organization i work for.

• Open Enrollment - this is an AWESOME feature. We have over 900 employees and we wouldn't dream of doing this by hand again! Everything legible and every required field filled out.
• Electronic feeds to the insurance carriers/benefit vendors - this is seamless and we have more issues with the vendors than with Arcoro HR!
• ACA reporting is something that they handle and it is one less headache that we have to deal with!
• Applicant tracking that flows into onboarding then into the benefits module!

Incentivized

• Ceipal ATS maintains our company database so well that we can fetch the required resumes at our will.
• Switching between tabs and submission format is so well-organized.
• Adding multiple job portals at the same place is so appreciable that we can search different resumes with different technologies with ease.
• Posting urgent requirements through Ceipal ATS posting is quite easy.
• The requirement blasting feature is so good to use to connect with multiple sales and employers at the same time.

Incentivized

• Since we started using the HUB, I have things listed as jobsites that are not jobsites on Exaktime, I'd like them removed such as DO NOT SYNC, JBLMANG, JENSEN, 1 HOME OFFICE, 2 DM OFFICE I guess they are called "locations" but every once in a while one of our guys will clock into one of them by mistake.
• When submitting a ticket, quicker response time would be appreciated. Arbaz is quick to respond but the tickets are not responded to very quickly. I think Arcoro HR is a great product but response time is important! Especially when you have a lot of employees counting on a paycheck every Friday.

Incentivized

• Most of the functionality is missing. Ceipal ATS will be great to use once we're able to utilizing all the different options to manage our programs.
• I think it should be made easier to grant access to a client. There seems to always be issues there.

Incentivized

It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.

Incentivized

We have been using this ATS for the past few years and have never had any major problems. It is being used for candidate sourcing as well as keeping track of all our candidate's databases. In the market, there are very few ATS software available, and I think Ceipal is the best among all.

Incentivized

Very user friendly. Nothing's perfect but ExakTime is pretty close! Employees are diligent about clocking in and out in order to get paid! I love that we can customize reports to get exactly the info that we need. It's also very helpful to provide documentation of hours worked for our customers.

Incentivized

One of the easiest interfaces among the other ATS is Ceipal ATS, which reduces manual effort due to the AI automation integration, which increases the productivity of high-volume tasks. The overall Ceipal ATS interface looks presentable or is easy to approach due to its automation tools.

Incentivized

No problems.

Incentivized

In my tenure of using this software, there were multiple times when I faced a technical outage, and it was not too long. We had it resolved as we connected with the support, and they informed us immediately that the developer team is working on it and will get the issue resolved.

Incentivized

Pages do not load quickly. It's difficult to build custom reports. Again, you need to HR people develop your system and make is user friendly.

Incentivized

I never faced any problem loading the Ceipal login page and when I had a problem it was just my browser. I rarely use any other browser other than Chrome. Even after integrating with other job portals, Ceipal never gets hung or there is any error loading page I have received.

Incentivized

I have not had to use support other then as we got started
and had a few hick ups but they were great.
They answered all our questions even if some of them were no the program
does not do that. I guess the best support is one that is not needed because
the product works great and does its job right

Incentivized

I would rate myself a 5 out of 10 in coding. While I have a basic understanding of coding languages like Java and Python, I am still learning and honing my skills. However, I am eager to learn and willing to put in the effort to improve my coding abilities.

Incentivized

We did not do any in person training

Incentivized

A executive visit our organisation and check the compatibility of the systems and check the proper installation and navigation to the Ceipal. and take multiple sessions with the employees phase wise. also give some activity to perform and pull reports.

The training is provided well and recorded. Sometimes it was too fast to grasp, but the recordings make it easier to review at a later date.

Incentivized

They provided in-depth online training, covering all aspects thoroughly. They also informed us that we could contact them if we need any assistance in the future. The trainers were knowledgeable and patient, making sure everyone understood the material. Additionally, they provided useful resources and documentation for our reference even reach them many time for the support they fabulous work

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

Clear Communication, core training, Data Migration, Customization and Configuration, Continuous Improvement. Regularly review and optimize your utilization of Ceipal ATS by collecting feedback from users, monitoring key performance metrics, and staying informed about new updates and features. Carefully plan and execute the data migration process to ensure that all existing candidate and recruitment data is accurately transferred to the new system.

Incentivized

We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.

Incentivized

Ceipal ATS systems seamlessly automate recruitment processes and allow hiring managers to source, shortlist, and select the right candidates. In other words, ATS is like an applicant data repository that can be used to automate workflows and maintain compliance all along the recruitment process.

Incentivized

I think it is priced a little high, but no time to look for other options at this time.

Incentivized

Pricing model was very flexible with Ciepal and when we agreed we already knew that we are going to renew it for more than 5 years now. It was flexible and we had to make sure that there is no breach in between. we are using the services for more than 2 years now so I think I made the right decision.

Incentivized

We can't seem to get the simple things fixed. I wouldn't trust it.

Incentivized

I have given an 8 rating as the Ceipal is being used in our department for mostly recruitment purposes so we don't have many other departments. We use Ceipal for recruitment and for sales purposes. Currently, it's being used for the bother dept and working absolutely fine so I think an 8 rating is reasonable.

Incentivized

Ceipal Professional Service is also an elite service provided by Ceipal for its premium vendors. It's just like an upgrade system one can avail of if they want to pay more and have more features added to their current system. We did not use this service so I don't have much to say about this, but maybe in future we will require it.

Incentivized

• Payroll Accuracy - Hours used to be manually calculated here. Depending on the person it was almost never accurate resulting in employees being under paid or the company losing money.
• Time - To calculate 30+ employees hours, including overtime was a nightmare and took an entire day. I now do minor changes day of payroll to fix up things and ask questions and I am no more than 20 minutes. That is a huge time and money saver.

Incentivized

• Finding candidates is very easy with Ceipal; thus, recruiters are able to close more job roles, in turn increasing the company's revenue.
• Sometimes, due to poor customer service, the work of the delivery team gets affected.
• And its job integration part helps us to decrease the turn around time for serving job roles and saving on the heavy subscription packages.

Incentivized