Arcoro is an HR technology company focused on the construction industry, offering solutions to help companies hire, manage and grow their back office, professional and skilled trade workforce.
N/A
CMiC Construction Platform
Score 6.9 out of 10
Mid-Size Companies (51-1,000 employees)
CMiC Project Management is a construction project collaboration and management solution. It centralizes project-related communications and documents onto one platform, and connects the job site with the back-end office.
Arcoro HR is a terrific product when it is flowing the way you need it to! It has a lot to offer but it just takes time to learn all that it has to offer and then we throw the ever-changing world into the mix. I appreciate the webinars you put out and the quick Open Office Hours have been awesome too! Your people like Arbaz Khan, Max Clement, and Shannon Baquar have been very helpful to me!
CMiC is a robust platform best suited for large companies with resources for implementation and management of the program. One analogy is CMiC is like a droid phone where the user must decide how to use all the features of the program (as opposed to an iPhone where most configuration decisions are made for the user). Smaller companies with limited resources can struggle with CMiC both with the expense and configuration.
Open Enrollment - this is an AWESOME feature. We have over 900 employees and we wouldn't dream of doing this by hand again! Everything legible and every required field filled out.
Electronic feeds to the insurance carriers/benefit vendors - this is seamless and we have more issues with the vendors than with Arcoro HR!
ACA reporting is something that they handle and it is one less headache that we have to deal with!
Applicant tracking that flows into onboarding then into the benefits module!
The user interface is similar to that of other project management software applications so folks in our company that had previously used other applications have been able to switch over fairly easily.
I really like the software and it was much less expensive than other applications.
I like the mobile application so that our superintendents can view the documentation on their phones.
I really like the punch list capability mobile field, however, we have a hard time getting our superintendents to use it for some reason.
EmpTrust has been combative in its approach to working with us to address issues. A new E-Verify partner would be greatly appreciated.
Federal and State update forms are delayed in being available within the platform. This causes questions and confusion at onboarding until they're available. Sooner availability would keep the process efficient and reduce data-entry errors that require later changes.
Needs to be more user friendly on the mobile side of the platform. Ease of use is key here.
There is not much instruction or support in standing up some programs like deploying ECM for outlook, making Collaboration Gateway work, or setting up the system for getting Plans available on the mobile devices.
Security configuration is extremely detailed and spread throughout the system. It is extremely hard to make adjustments to a person's security unless you know exactly where to look, which requires years of experience but shouldn't.
It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.
This is a platform that would continue to be in the best interest for our company. I just hope that CMiC support removes the gaps between the enhancements that they create to better the system to what they currently have
Very user friendly. Nothing's perfect but ExakTime is pretty close! Employees are diligent about clocking in and out in order to get paid! I love that we can customize reports to get exactly the info that we need. It's also very helpful to provide documentation of hours worked for our customers.
I believe it isn't easy to use and is unintuitive. Undecipherable error messages appear throughout the application without indicating what is wrong or how to correct it, in my experience. The terminology on the screens is specific to Canada, which adds to the confusion.
Sometimes since this is a cloud based product the system can become slow but we haven’t had any issues of availability without CMiC first letting us know it would be down
I have not had to use support other then as we got started and had a few hick ups but they were great. They answered all our questions even if some of them were no the program does not do that. I guess the best support is one that is not needed because the product works great and does its job right
The support team [has] been in touch with our deployment team and has given them effective guidance up to completion. It has helped us in [the] best methods of resource allocation and secure record-keeping process. We have tracked all our billing information and made the right payments with documentation and avoided [unnecessary losses]. [The] support team has [to] lead our teams to the right channels and empowering our team with the right skills for maximum production.
The training was on system functions and not really how best to use it for our business. It would have been nice to be provided recommendations for use rather than just a blank slate of functionality.
Gave a notice to all employees to come to work 15 min early on the day planned to implement the program. I had Spanish and English signs on how to down load the program and log in I showed them ALL how to log in and out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch breaks were mandatory for all employees at least 30 min per day. This ensures safety on the roofs. We had a few people who did not have passwords to the app store and we had a few problems with android phones but most of them were on their way quickly. Most not happy about the change but I hope they see the benefit of it now.
Lots of confusion between sales and implementation regarding what was included and not included...the security encountered a "bug" and made it extremely difficult to set up roles and individual responsibilities
We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.
CMiC Construction Platform is the best price point in the market. Others are revenue-based billings, and the annual fees reflect as such. CMiC Construction Platform support staff is generally amazing and offers real-time support on critical issues. The imaging and workflow functions are real-time savers. CMiC Construction Platform is generally a smaller and in touch organization that treats your team like their own and stays with you after the purchase.
Payroll Accuracy - Hours used to be manually calculated here. Depending on the person it was almost never accurate resulting in employees being under paid or the company losing money.
Time - To calculate 30+ employees hours, including overtime was a nightmare and took an entire day. I now do minor changes day of payroll to fix up things and ask questions and I am no more than 20 minutes. That is a huge time and money saver.
