Arcserve UDP vs. Veeam Data Cloud for Microsoft 365

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

Incentivized

Is definitely recommended for those who don't have a solution for persistent backups of their M365 environment and don't have the budget to purchase that storage through Microsoft directly. As an SMB ourselves, this service fits our needs and our budget well. If a company had lots of extra server space and the budget to maintain that, they may consider other Veeam services to self-host that M365 backup.

Incentivized

• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

Incentivized

• Granular restoration of emails within a mailbox
• Complete Restoration of a Mailbox
• Restoration of Teams Conversations
• Add users for backups
• Restauración granular de correos electrónicos dentro de un buzón
• Restauración completa de un buzón
• Restauración de conversaciones de TEAMS
• Agregar usuarios para respaldos

Incentivized

• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

Incentivized

• Veeam Data Cloud for Microsoft 365 touts "fast" backup and restore capabilities. Our initial backup took several weeks to complete.
• You have to configure to receive outage notifications. Before doing this we only received notifications that the backups had failed.
• Documentation can be a bit confusing.

Incentivized

Veeam Backup for Microsoft 365 just works so well and is so easy to use. I researched multiple options for Office 365 backup and none seemed to be as easy to setup and use as Veeam Backup for Microsoft 365 and the pricing was very comfortable to us. I can't imagine any reason why we would change away from Veeam Backup for Microsoft 365.

Incentivized

It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

Incentivized

Veeam Data Cloud for Microsoft 365 is very easy to use. You configure it, and it works. Reports can be configured to provide indepth details on backups and user licenses. I don't have to get into the panel unless I need to restore a backup. It has been a breeze to manage.

Incentivized

I have yet to need it during any of their scheduled maintenance windows. It's always online.

Incentivized

We have a lot of data, and pulling backups out of the store sometimes takes a bit of time - but this is within acceptable tolerances. I don't expect restores to be instantaneous, and I can't quantify if the speed is software or data repository.

Incentivized

Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

Incentivized

Veeam Data Cloud support was quick to respond and answered the question I had. They get a 9/10, instead of 10/10 because I had to go through an additional step to be able to open support requests that I think shouldn't have been necessary. I'm able to login to the Veeam Data Cloud for Microsoft 365 console as an administrator, but I had to be allowed support access in my.veeam.com, rather than having a support request option built-in to the Veeam Data Cloud for Microsoft 365 console. Any admin in Veeam Data Cloud for Microsoft 365 should be allowed to open support requests, and admins should also be able to delegate the ability to other Veeam Data Cloud users.

Incentivized

Really easy, but we are not a big company. I am not backing up all users, just those that could fire me.

Incentivized

Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

Incentivized

My familiarity with Veeam Data Cloud specifically is what drew me to the product. They both seem equally capable, but when you know a product you generally tend to go that direction. I believe the other provider could back up our environment, but I am not familiar with it and as I have stated when you need to get up and going quick it is best to be very familiar with the product you are utilizing.

Incentivized

I have had no issues scaling this software as my organisation or data estate has grown. It always does exaclty what it says on the box.

Incentivized

• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

Incentivized

• The only real impact is from a compliance standpoint. Our company is expected at a regulatory level to be protecting our data and even though the tenant has little traffic there could still be some regulated data in there. We have to be able to tell an auditor that it's being backed up by an enterprise grade solution, and that's what VDC was intended for.

Incentivized