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Top Rated
2026 Ratings
Asana
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Top Rated
2026 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 2026 reviews and ratings
ChurnZero
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Top Rated
199 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 199 reviews and ratings
Feature Set Ratings
Project Management

7.8
Asana
78%
ChurnZero
Feature Set Not Supported
N/A
Asana ranks higher in 14/14 features
Asana ranks higher in 14/14 features
Task Management

8.8
88%
158 Ratings
N/A
0 Ratings
Resource Management

7.4
74%
132 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
44 Ratings
N/A
0 Ratings
Scheduling

7.9
79%
144 Ratings
N/A
0 Ratings
Workflow Automation

7.8
78%
114 Ratings
N/A
0 Ratings
Team Collaboration

8.5
85%
157 Ratings
N/A
0 Ratings
Support for Agile Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Support for Waterfall Methodology

8.5
85%
7 Ratings
N/A
0 Ratings
Document Management

7.0
70%
133 Ratings
N/A
0 Ratings
Email integration

7.1
71%
127 Ratings
N/A
0 Ratings
Mobile Access

8.3
83%
130 Ratings
N/A
0 Ratings
Timesheet Tracking

6.1
61%
6 Ratings
N/A
0 Ratings
Change request and Case Management

8.4
84%
4 Ratings
N/A
0 Ratings
Budget and Expense Management

6.7
67%
61 Ratings
N/A
0 Ratings
Professional Services Automation

6.8
Asana
68%
ChurnZero
Feature Set Not Supported
N/A
Asana ranks higher in 2/2 features
Asana ranks higher in 2/2 features
Project & financial reporting

5.5
55%
1 Rating
N/A
0 Ratings
Integration with accounting software

8.2
82%
35 Ratings
N/A
0 Ratings
Security

Asana
Feature Set Not Supported
N/A
9.1
ChurnZero
91%
ChurnZero ranks higher in 1/1 features
ChurnZero ranks higher in 1/1 features
Role-based user permissions

N/A
0 Ratings
9.1
91%
131 Ratings
Platform & Infrastructure

Asana
Feature Set Not Supported
N/A
8.7
ChurnZero
87%
ChurnZero ranks higher in 2/2 features
ChurnZero ranks higher in 2/2 features
API

N/A
0 Ratings
8.8
88%
114 Ratings
Integration with Salesforce.com

N/A
0 Ratings
8.7
87%
116 Ratings
Customer Data Extraction / Integration

Asana
Feature Set Not Supported
N/A
7.4
ChurnZero
74%
ChurnZero ranks higher in 2/2 features
ChurnZero ranks higher in 2/2 features
Product usage

N/A
0 Ratings
7.9
79%
151 Ratings
Help desk / support tickets

N/A
0 Ratings
6.9
69%
120 Ratings
Customer Success Management

Asana
Feature Set Not Supported
N/A
8.2
ChurnZero
82%
ChurnZero ranks higher in 7/7 features
ChurnZero ranks higher in 7/7 features
NPS surveys

N/A
0 Ratings
8.4
84%
135 Ratings
Sponsor tracking

N/A
0 Ratings
7.0
70%
52 Ratings
Customer profiles

N/A
0 Ratings
8.3
83%
147 Ratings
Automated workflow

N/A
0 Ratings
8.4
84%
151 Ratings
Internal collaboration

N/A
0 Ratings
8.0
80%
124 Ratings
Customer health scoring

N/A
0 Ratings
8.3
83%
154 Ratings
Customer segmentation

N/A
0 Ratings
8.8
88%
150 Ratings
CSM Reporting & Analytics

Asana
Feature Set Not Supported
N/A
7.9
ChurnZero
79%
ChurnZero ranks higher in 4/4 features
ChurnZero ranks higher in 4/4 features
Customer health trends

N/A
0 Ratings
7.9
79%
148 Ratings
Engagement analytics

N/A
0 Ratings
8.3
83%
146 Ratings
Revenue forecasting

N/A
0 Ratings
7.7
77%
22 Ratings
Dashboards

N/A
0 Ratings
7.7
77%
152 Ratings
Attribute Ratings
- Asana is rated higher in 2 areas: Likelihood to Renew, Usability
- ChurnZero is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability
Likelihood to Recommend

8.0
Asana
80%
189 Ratings
8.5
ChurnZero
85%
158 Ratings
Likelihood to Renew

9.6
Asana
96%
35 Ratings
9.1
ChurnZero
91%
2 Ratings
Usability

9.0
Asana
90%
22 Ratings
8.0
ChurnZero
80%
71 Ratings
Availability

8.4
Asana
84%
4 Ratings
9.1
ChurnZero
91%
1 Rating
Performance

Asana
N/A
0 Ratings
6.4
ChurnZero
64%
1 Rating
Support Rating

5.9
Asana
59%
81 Ratings
8.0
ChurnZero
80%
72 Ratings
In-Person Training

Asana
N/A
0 Ratings
6.4
ChurnZero
64%
1 Rating
Online Training

Asana
N/A
0 Ratings
7.3
ChurnZero
73%
2 Ratings
Implementation Rating

Asana
N/A
0 Ratings
6.4
ChurnZero
64%
1 Rating
Product Scalability

8.2
Asana
82%
1 Rating
9.1
ChurnZero
91%
1 Rating
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Freelancer
Self EmployedComputer Software, 1-10 employees
ChurnZero
Their implementation teams are fantastic, and their knowledge base is great, making for a great onboarding experience. Most CS software like ChurnZero is built for large companies and large client bases, but the software is also applicable to smaller companies like mine based on the ability to scale the product as you grow as a company. ChurnZero should become your daily use tool for your CS team, in conjunction with your product and CRM. This is not just an onboarding tool, but a lifecycle product meant to be used to manage your client's needs for the life of their interaction with your company.

Verified User
Director in Customer Service
Computer Software Company, 11-50 employeesPros
Asana
- Easy to use by any user (good UX and no installation needed)
- Easy to create a simple project, add tasks and sub tasks.
- Different display options, according to the project/tasks type
- Works great using a web browser, you don't have to install the application

Verified User
Engineer in Other
Environmental Services Company, 11-50 employeesChurnZero
- Allows for flexible creation of user milestones and metrics that we want to keep track of as a company.
- Provides a complete picture of customer activity.
- Enables our team to work on our individual tasks while utilizing our data to provide efficient and insightful reporting metrics.
Implementation Project Manager
Interplay LearningEducation Management, 51-200 employees
Cons
Asana
- Some users might find the user interface a bit dull and un inspired
- We found the way to use multiple workspaces a bit confusing
- It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Managing Director
IP BraaiLegal Services, 1-10 employees
ChurnZero
- Custom Date range for the usage panel on a Customer Profile.
- Custom Links for linking to different internal systems that there may not be a direct integration for.
- Connecting to a VoIP system like Ring Central would be cool, so I don't have to always go into my CRM to make client calls but it's definitely a "nice to have" and not critical.
Customer Success Manager
BoxCastBroadcast Media, 51-200 employees
Pricing Details
Asana
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10
Starting Price
$50 per month
Asana Editions & Modules
Edition
Premium | $13.491 |
---|---|
Business | $30.491 |
- per month
Additional Pricing Details
—ChurnZero
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ChurnZero Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Asana
Asana 9.6
Based on 35 answers
- Mobile + Desktop capabilities - Able to use it anywhere, anytime.
- Task management - Easy to view projects and their progress.
- Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
- Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
- Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
CEO (Chief Executive Officer)
Simply Heaven DesignMarketing and Advertising, 1-10 employees
ChurnZero
ChurnZero 9.1
Based on 2 answers
It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.
Customer Success Agent
TGAInformation Technology & Services, 11-50 employees
Usability
Asana
Asana 9.0
Based on 22 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

Verified User
Manager in Information Technology
Internet Company, 1-10 employeesChurnZero
ChurnZero 8.0
Based on 71 answers
ChurnZero has an easy-to-use powerful interface. It takes the guesswork out of understanding who is getting use of their subscription versus those who will most likely not renew. It allows me to proactively contact my clients to try and turn things around before the renewal process or upgrade those clients who are using their subscriptions.

Verified User
Employee in Customer Service
Philanthropy Company, 51-200 employeesReliability and Availability
Asana
Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
ChurnZero
ChurnZero 9.1
Based on 1 answer
Quick response by the CZ team.
Customer Success Operations
PixeonInformation Technology & Services, 201-500 employees
Support Rating
Asana
Asana 5.9
Based on 81 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Director of Marketing & Communications
787 NetworksMarketing and Advertising, 51-200 employees
ChurnZero
ChurnZero 8.0
Based on 72 answers
Throughout the entire onboarding experience, I felt very well taken care of knowing I had a dedicated CSM and Implementation engineer FROM ChurnZero and not a contracted 3rd party. Post onboarding, I've had a handful of simple support requests that I've made via email and in every case, I was responded to promptly and with very little back and forth.
Program Manager, Customer Experience
BoulevardInformation Technology & Services, 51-200 employees
Online Training
Asana
No score
No answers yet
No answers on this topic
ChurnZero
ChurnZero 7.3
Based on 2 answers
The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.
Customer Success Manager
WorkzoneInternet, 11-50 employees
Implementation Rating
Asana
No score
No answers yet
No answers on this topic
ChurnZero
ChurnZero 6.4
Based on 1 answer
Sometimes, it can be hard to implement other systems to CZ.
Customer Success Operations
PixeonInformation Technology & Services, 201-500 employees
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Brand Development & Culture Specialist
SIRIUScreatorGraphic Design, 1-10 employees
ChurnZero
Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.
Director of Marketing and Customer Success
MasterLibraryFacilities Services, 11-50 employees
Scalability
Asana
Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Project Manager
ClickSoftwareComputer Software, 501-1000 employees
ChurnZero
ChurnZero 9.1
Based on 1 answer
Easy to escalate.
Customer Success Operations
PixeonInformation Technology & Services, 201-500 employees
Return on Investment
Asana
- Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
- Easy to use - I can make the most of my time to get up (and stay) up and running.
- Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Chief Do-Gooder
SignifyMarketing & Advertising, 1-10 employees
ChurnZero
- Comprehensive Health Scoring allows us to react quickly to potential issues, saving customers before they become truly at risk. This helps us retain more customers/ARR.
- Better internal collaboration - With the sync of many fields within SFDC and ChurnZero, allows for better collaboration and visibility of what the other members of the Account Team are working on.
- CS productivity - CSMs and Scaled CS are now more productive because we have been able to automate many tasks/emails while still giving a personalized touch.
Director, Customer Success Operations
HackerRankComputer Software, 201-500 employees