Asana vs ChurnZero | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 2026 reviews and ratings

Score 8.2 out of 10

Based on 199 reviews and ratings

Feature Set Ratings

Project Management

7.8

Asana

78%

ChurnZero

Feature Set Not Supported

N/A

Asana ranks higher in 14/14 features

Task Management

8.8

88%

158 Ratings

N/A

0 Ratings

Resource Management

7.4

74%

132 Ratings

N/A

0 Ratings

Gantt Charts

7.9

79%

44 Ratings

N/A

0 Ratings

Scheduling

7.9

79%

144 Ratings

N/A

0 Ratings

Workflow Automation

7.8

78%

114 Ratings

N/A

0 Ratings

Team Collaboration

8.5

85%

157 Ratings

N/A

0 Ratings

Support for Agile Methodology

8.5

85%

7 Ratings

N/A

0 Ratings

Support for Waterfall Methodology

8.5

85%

7 Ratings

N/A

0 Ratings

Document Management

7.0

70%

133 Ratings

N/A

0 Ratings

Email integration

7.1

71%

127 Ratings

N/A

0 Ratings

Mobile Access

8.3

83%

130 Ratings

N/A

0 Ratings

Timesheet Tracking

6.1

61%

6 Ratings

N/A

0 Ratings

Change request and Case Management

8.4

84%

4 Ratings

N/A

0 Ratings

Budget and Expense Management

6.7

67%

61 Ratings

N/A

0 Ratings

Professional Services Automation

6.8

Asana

68%

ChurnZero

Feature Set Not Supported

N/A

Asana ranks higher in 2/2 features

Project & financial reporting

5.5

55%

1 Rating

N/A

0 Ratings

Integration with accounting software

8.2

82%

35 Ratings

N/A

0 Ratings

Security

Asana

Feature Set Not Supported

N/A

9.1

ChurnZero

91%

ChurnZero ranks higher in 1/1 features

Role-based user permissions

N/A

0 Ratings

9.1

91%

131 Ratings

Platform & Infrastructure

Asana

Feature Set Not Supported

N/A

8.7

ChurnZero

87%

ChurnZero ranks higher in 2/2 features

API

N/A

0 Ratings

8.8

88%

114 Ratings

Integration with Salesforce.com

N/A

0 Ratings

8.7

87%

116 Ratings

Customer Data Extraction / Integration

Asana

Feature Set Not Supported

N/A

7.4

ChurnZero

74%

ChurnZero ranks higher in 2/2 features

Product usage

N/A

0 Ratings

7.9

79%

151 Ratings

Help desk / support tickets

N/A

0 Ratings

6.9

69%

120 Ratings

Customer Success Management

Asana

Feature Set Not Supported

N/A

8.2

ChurnZero

82%

ChurnZero ranks higher in 7/7 features

NPS surveys

N/A

0 Ratings

8.4

84%

135 Ratings

Sponsor tracking

N/A

0 Ratings

7.0

70%

52 Ratings

Customer profiles

N/A

0 Ratings

8.3

83%

147 Ratings

Automated workflow

N/A

0 Ratings

8.4

84%

151 Ratings

Internal collaboration

N/A

0 Ratings

8.0

80%

124 Ratings

Customer health scoring

N/A

0 Ratings

8.3

83%

154 Ratings

Customer segmentation

N/A

0 Ratings

8.8

88%

150 Ratings

CSM Reporting & Analytics

Asana

Feature Set Not Supported

N/A

7.9

ChurnZero

79%

ChurnZero ranks higher in 4/4 features

Customer health trends

N/A

0 Ratings

7.9

79%

148 Ratings

Engagement analytics

N/A

0 Ratings

8.3

83%

146 Ratings

Revenue forecasting

N/A

0 Ratings

7.7

77%

22 Ratings

Dashboards

N/A

0 Ratings

7.7

77%

152 Ratings

Attribute Ratings

Asana is rated higher in 2 areas: Likelihood to Renew, Usability
ChurnZero is rated higher in 4 areas: Likelihood to Recommend, Availability, Support Rating, Product Scalability

Asana

80%

189 Ratings

8.5

ChurnZero

85%

158 Ratings

Asana

96%

35 Ratings

9.1

ChurnZero

91%

2 Ratings

Asana

90%

22 Ratings

8.0

ChurnZero

80%

71 Ratings

Asana

84%

4 Ratings

9.1

ChurnZero

91%

1 Rating

Asana

N/A

0 Ratings

6.4

ChurnZero

64%

1 Rating

Asana

59%

81 Ratings

8.0

ChurnZero

80%

72 Ratings

Asana

N/A

0 Ratings

6.4

ChurnZero

64%

1 Rating

Asana

N/A

0 Ratings

7.3

ChurnZero

73%

2 Ratings

Asana

N/A

0 Ratings

6.4

ChurnZero

64%

1 Rating

Asana

82%

1 Rating

9.1

ChurnZero

91%

1 Rating

Pros

Easy to use by any user (good UX and no installation needed)
Easy to create a simple project, add tasks and sub tasks.
Different display options, according to the project/tasks type
Works great using a web browser, you don't have to install the application

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Verified User

Engineer in Other

Environmental Services Company, 11-50 employees

View all 189 answers on this topic

Allows for flexible creation of user milestones and metrics that we want to keep track of as a company.
Provides a complete picture of customer activity.
Enables our team to work on our individual tasks while utilizing our data to provide efficient and insightful reporting metrics.

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Joseph Clark

Implementation Project Manager

Interplay LearningEducation Management, 51-200 employees

View all 158 answers on this topic

Cons

Some users might find the user interface a bit dull and un inspired
We found the way to use multiple workspaces a bit confusing
It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place

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Louis Schietekat

Managing Director

IP BraaiLegal Services, 1-10 employees

View all 189 answers on this topic

Custom Date range for the usage panel on a Customer Profile.
Custom Links for linking to different internal systems that there may not be a direct integration for.
Connecting to a VoIP system like Ring Central would be cool, so I don't have to always go into my CRM to make client calls but it's definitely a "nice to have" and not critical.

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Thomas Nickel

Customer Success Manager

BoxCastBroadcast Media, 51-200 employees

View all 158 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$10

Starting Price

$50 per month

Asana Editions & Modules

Edition

Premium	$13.49¹
Business	$30.49¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

ChurnZero Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

Asana 9.6

Based on 35 answers

Mobile + Desktop capabilities - Able to use it anywhere, anytime.
Task management - Easy to view projects and their progress.
Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.

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page V

CEO (Chief Executive Officer)

Simply Heaven DesignMarketing and Advertising, 1-10 employees

View all 35 answers on this topic

ChurnZero 9.1

Based on 2 answers

It's a great software and tool specialized in helping the company know its customers and prevent them from leaving. It also helps data analysis and automation.

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Samuel Hewstone

Customer Success Agent

TGAInformation Technology & Services, 11-50 employees

View all 2 answers on this topic

Usability

Asana 9.0

Based on 22 answers

It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.

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Verified User

Manager in Information Technology

Internet Company, 1-10 employees

View all 22 answers on this topic

ChurnZero 8.0

Based on 71 answers

ChurnZero has an easy-to-use powerful interface. It takes the guesswork out of understanding who is getting use of their subscription versus those who will most likely not renew. It allows me to proactively contact my clients to try and turn things around before the renewal process or upgrade those clients who are using their subscriptions.

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Verified User

Employee in Customer Service

Philanthropy Company, 51-200 employees

View all 71 answers on this topic

Reliability and Availability

Asana 8.4

Based on 4 answers

Working with Asana on a daily basis

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

View all 4 answers on this topic

ChurnZero 9.1

Based on 1 answer

Quick response by the CZ team.

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Beatriz de Rosa Soares

Customer Success Operations

PixeonInformation Technology & Services, 201-500 employees

View all 1 answers on this topic

Support Rating

Asana 5.9

Based on 81 answers

I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).

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Adam Lumley

Director of Marketing & Communications

787 NetworksMarketing and Advertising, 51-200 employees

View all 81 answers on this topic

ChurnZero 8.0

Based on 72 answers

Throughout the entire onboarding experience, I felt very well taken care of knowing I had a dedicated CSM and Implementation engineer FROM ChurnZero and not a contracted 3rd party. Post onboarding, I've had a handful of simple support requests that I've made via email and in every case, I was responded to promptly and with very little back and forth.

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Will Patterson

Program Manager, Customer Experience

BoulevardInformation Technology & Services, 51-200 employees

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Online Training

No score

No answers yet

No answers on this topic

ChurnZero 7.3

Based on 2 answers

The training and onboarding have been very helpful. Since I was not a part of the team when ChurnZero was implemented, it was important to get brought up to speed as quickly as possible and our CSM has been incredibly receptive in that regard.

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Ben Butler

Customer Success Manager

WorkzoneInternet, 11-50 employees

View all 2 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

ChurnZero 6.4

Based on 1 answer

Sometimes, it can be hard to implement other systems to CZ.

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Beatriz de Rosa Soares

Customer Success Operations

PixeonInformation Technology & Services, 201-500 employees

View all 1 answers on this topic

Alternatives Considered

I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.

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Chantelle Chase

Brand Development & Culture Specialist

SIRIUScreatorGraphic Design, 1-10 employees

View all 189 answers on this topic

Much more robust with plays, segmentation, and in-app messaging capabilities. Also, better sales experience. Churn Zero took the time to learn our business and that made our implementation more customized for us. There were also integrations to other systems that we use that other solution didn't have. Overall, ChurnZero felt like the most complete solution for end-to-end customer experience and success management.

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Mike Holihan

Director of Marketing and Customer Success

MasterLibraryFacilities Services, 11-50 employees

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Scalability

Asana 8.2

Based on 1 answer

I used this tool on a daily basis at work and it runs as a solid rock

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Ronen Soreq

Project Manager

ClickSoftwareComputer Software, 501-1000 employees

View all 1 answers on this topic

ChurnZero 9.1

Based on 1 answer

Easy to escalate.

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Beatriz de Rosa Soares

Customer Success Operations

PixeonInformation Technology & Services, 201-500 employees

View all 1 answers on this topic

Return on Investment

Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
Easy to use - I can make the most of my time to get up (and stay) up and running.
Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.

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Kristi Porter

Chief Do-Gooder

SignifyMarketing & Advertising, 1-10 employees

View all 189 answers on this topic

Comprehensive Health Scoring allows us to react quickly to potential issues, saving customers before they become truly at risk. This helps us retain more customers/ARR.
Better internal collaboration - With the sync of many fields within SFDC and ChurnZero, allows for better collaboration and visibility of what the other members of the Account Team are working on.
CS productivity - CSMs and Scaled CS are now more productive because we have been able to automate many tasks/emails while still giving a personalized touch.

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Alaina Loori

Director, Customer Success Operations

HackerRankComputer Software, 201-500 employees

View all 158 answers on this topic

Screenshots

See All (9) Asana Screenshots

See All (5) ChurnZero Screenshots

Asana

ChurnZero

Asana

ChurnZero

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Asana

ChurnZero

Project & financial reporting

Integration with accounting software

Asana

ChurnZero

Role-based user permissions

Asana

ChurnZero

API

Integration with Salesforce.com

Asana

ChurnZero

Product usage

Help desk / support tickets

Asana

ChurnZero

NPS surveys

Sponsor tracking

Customer profiles

Automated workflow

Internal collaboration

Customer health scoring

Customer segmentation

Asana

ChurnZero

Customer health trends

Engagement analytics

Revenue forecasting

Dashboards

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Asana

ChurnZero

Likelihood to Recommend

Asana

ChurnZero

Pros

Asana

ChurnZero

Cons

Asana

ChurnZero

Pricing Details

General

Free Trial