AT&T Office@Hand vs RingCentral Meetings

• It can handle multiple simultaneous voices very efficiently.
• Access across multiple devices seamlessly.
• The voice clarity is not compromised at all.

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• Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
• Being able to mute and turn off cameras when necessary is a nice feature too.
• Switching from the computer to the cell phone when on the go is a nice benefit.

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• It can include the video facility as well making it a wholesome experience for users.
• It sometimes malfunctions when the limited number of participants exceed.
• Early logins create an unwanted advantage to some participants. It should not be.

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• The mobile app has a habit of logging you out without you knowing.
• The invite feature should be clearer for first time users, we have had clients who needed extra support to get going for their first meeting.
• Switching back and forth between the mobile and desktop apps is not very intuitive.

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• There has been not one positive thing I can say about Office at Hand.
• [I feel] they have been nothing but an issue.
• My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
• When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
• Believe nothing they say and carve out hours to deal with them on the phone or by email.

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• The big benefit for us is that, because RingCentral Meetings is included as part of our RingCentral account, we don't have to pay another vendor on top of our existing fees to get support for a consistent, company-wide web conferencing system.
• In some cases, we've found that our clients prefer using our Meetings platform to their own in-house systems, which are usually things like Skype, WebEx, etc.
• On the flip side, RingCentral until recently hasn't had great support for room-to-room solutions, and so we ended up implementing LifeSize for that - so internally we still have to semi-competing platforms in play. Their room solution relies on 3rd party hardware and peripherals, and so is time consuming to get set up and working easily.

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