What users are saying about

AT&T Office@Hand vs RingCentral Meetings

AT&T Office@Hand
13 Ratings
RingCentral Meetings
59 Ratings

AT&T Office@Hand

13 Ratings
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Score 2.7 out of 100

Based on 13 reviews and ratings

RingCentral Meetings

59 Ratings
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Score 7.3 out of 100

Based on 59 reviews and ratings

Feature Set Ratings

  • RingCentral Meetings ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.4

RingCentral Meetings

84%
RingCentral Meetings ranks higher in 4/4 features
RingCentral Meetings ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
8.7
87%
18 Ratings

High quality video

N/A
0 Ratings
8.8
88%
18 Ratings

Low bandwidth requirements

N/A
0 Ratings
8.2
82%
17 Ratings

Mobile support

N/A
0 Ratings
7.9
79%
16 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.4

RingCentral Meetings

84%
RingCentral Meetings ranks higher in 2/2 features
RingCentral Meetings ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
9.0
90%
18 Ratings

Whiteboards

N/A
0 Ratings
7.9
79%
14 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
7.6

RingCentral Meetings

76%
RingCentral Meetings ranks higher in 5/5 features
RingCentral Meetings ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
7.4
74%
17 Ratings

Meeting initiation

N/A
0 Ratings
7.7
77%
18 Ratings

Integrates with social media

N/A
0 Ratings
6.7
67%
8 Ratings

Record meetings / events

N/A
0 Ratings
8.6
86%
16 Ratings

Slideshows

N/A
0 Ratings
8.0
80%
10 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.7

RingCentral Meetings

87%
RingCentral Meetings ranks higher in 3/3 features
RingCentral Meetings ranks higher in 3/3 features

Live chat

N/A
0 Ratings
8.8
88%
16 Ratings

Audience polling

N/A
0 Ratings
8.6
86%
8 Ratings

Q&A

N/A
0 Ratings
8.7
87%
7 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.6

RingCentral Meetings

86%
RingCentral Meetings ranks higher in 3/3 features
RingCentral Meetings ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.6
86%
13 Ratings

Participant roles & permissions

N/A
0 Ratings
8.3
83%
15 Ratings

Confidential attendee list

N/A
0 Ratings
8.9
89%
10 Ratings

Attribute Ratings

  • RingCentral Meetings is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
7.3

RingCentral Meetings

73%
18 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
10.0

RingCentral Meetings

100%
2 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
8.1

RingCentral Meetings

81%
12 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
7.8

RingCentral Meetings

78%
11 Ratings

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
View all 2 answers on this topic

RingCentral Meetings

I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.

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Gary Shouldis | TrustRadius Reviewer
Gary Shouldis
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Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.

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mark strunk | TrustRadius Reviewer
mark strunk
View all 2 answers on this topic

RingCentral Meetings

  • Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
  • Being able to mute and turn off cameras when necessary is a nice feature too.
  • Switching from the computer to the cell phone when on the go is a nice benefit.

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Aubrey Novak | TrustRadius Reviewer
Aubrey Novak
View all 18 answers on this topic

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
View all 2 answers on this topic

RingCentral Meetings

  • Screen share functionality is rather limited in capability. Screen takeover functions seem limited to desktop devices (view-only for mobile device users)
  • Interface feels a bit clunky. Workable for advanced technical users, but a bit confusing for older senior-level executives
  • Integration with existing RingCentral software. Jumping between RingCentral meetings and telephone feels wrong, they should be integrated into one application for the business user with a standalone application for non-subscribers who wish to join the meeting

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

AT&T Office@Hand

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

AT&T Office@Hand Editions & Modules

—
Additional Pricing Details
—

RingCentral Meetings

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$19.99 Per Month Per User

RingCentral Meetings Editions & Modules

Edition
Meetings$19.991
  1. Per Month Per User
Additional Pricing Details
—

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

RingCentral Meetings

RingCentral Meetings 10.0
Based on 2 answers
We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.

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Justin Bongard | TrustRadius Reviewer
Justin Bongard
View all 2 answers on this topic

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

RingCentral Meetings

RingCentral Meetings 8.1
Based on 12 answers
The interface is easy to understand for a wide variety of user experience levels. The only real negative are the links included in meetings being in a format that first opens a browser before launching the RingCentral Meeting app, and as mentioned previously, this may be a platform-specific issue for macOS.

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Anonymous | TrustRadius Reviewer
Verified User
View all 12 answers on this topic

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

RingCentral Meetings

RingCentral Meetings 7.8
Based on 11 answers
RingCentral is a great tool for everyone interested in making animations. The thing that appealed to us most about it is that it is very simple to use and works with much perfection. Like lip-synchronization goes so well with the character as soon as we add voice-over in it. Also, we can add characters and scenes without any hardship. We highly recommend this software.

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James Archie | TrustRadius Reviewer
James Archie
View all 11 answers on this topic

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.

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mark strunk | TrustRadius Reviewer
mark strunk
View all 2 answers on this topic

RingCentral Meetings

As a consulting company, we often have to adapt to our customers' needs in communication - which can mean using whatever system they're already on. Most of the time, they come around to preferring RingCentral Meetings over whatever they're using, and we've found it's a great value for us since it's already included in our RingCentral subscription, and runs on Mac, Windows, and Mobile devices. Despite the big drawback of needing to install the app locally and not having an in-browser solution for guests, it's lightweight, intuitive interface makes it an easy conferencing tool to adopt.

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Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made

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Janet Mobley | TrustRadius Reviewer
Janet Mobley
View all 2 answers on this topic

RingCentral Meetings

  • It has had a positive impact. We replaced an archaic solution with a more modern, streamlined version or product. Like anything else, it has its downfalls and isn't perfect, but overall it's been a good product and has outshined its predecessors like Zoom and Skype.
  • It also has an integrated office phone feature which has been great as our phones are essentially our laptops. It cut down on those costs and in general freed up space on our desks since we didn't have to have them anymore and everything is on our computer now.

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Anonymous | TrustRadius Reviewer
Verified User
View all 18 answers on this topic

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