What users are saying about
Top Rated
90 Ratings
Top Rated
44 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
Top Rated
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Atera is rated higher in 1 area: Likelihood to Recommend
  • BigTime Software is rated higher in 1 area: Likelihood to Renew
  • Atera and BigTime Software are tied in 1 area: Support Rating

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
8.8

BigTime Software

88%
25 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating
9.6

BigTime Software

96%
2 Ratings

Usability

Atera

N/A
0 Ratings
8.8

BigTime Software

88%
2 Ratings

Support Rating

9.0

Atera

90%
7 Ratings
9.0

BigTime Software

90%
4 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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BigTime Software

Very convenient software. No VPN is needed, and you can log in by phone, via the app, or from desktop computers. I love the feature to downloads XLS files so I can manipulate the data for quick analysis and entry into other reports. While the downside, some features are a bit hard to find. Certain configurations are not obvious, but things will go smoothly once set up.
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Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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BigTime Software

  • I like the functionality of being able to make payments electronically and the amount of banks and payment methods that are available.
  • Another very useful feature of this tool is that the system allows to set a parameter to perform automatic invoices.
  • I also really like the amount of templates that this tool has. Since it allows us to make customizable reports to our clients.
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Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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BigTime Software

  • For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
  • Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.
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Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

BigTime Software

Starting Price

$0

Editions & Modules

BigTime Software editions and modules pricing
EditionModules
Express101
Pro402
Premier303
EnterpriseCustom4

Footnotes

  1. User per Month
  2. User per Month
  3. User per Month
  4. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Likelihood to Renew

Atera

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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BigTime Software

Its been a huge help in saving time and making billing more efficient. Would like to see the product grow and be able to continue to use it.
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Usability

Atera

No answers on this topic

BigTime Software

Staff adapted to the new timesheets immediately. The invoice platform is nice and tracking WIP is great! Color backgrounds still need work. The new vibrant mode is OK. still trying it out.
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Support Rating

Atera

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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BigTime Software

The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.
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Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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BigTime Software

I liked the client management, but it didn't do time tracking, billing or syncing with quickbooks. It was too robust for my needs. I tried it for the client management and thought I might use it along with bigtime, but it was too cumbersome and would involve too much double entry. And it didn't track time or bill which are necessary functions
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Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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BigTime Software

  • Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
  • From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.
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