Atera vs. Datadog

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.4 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
Datadog
Score 8.4 out of 10
N/A
Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.
$0
Up to 5 hosts
Pricing
AteraDatadog
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
Free
$0
Up to 5 hosts
Log Management
$1.27
Per Million Log Events
Standard
$15/host
Up to 500 hosts
Infrastructure
$15.00
Per Host Per Month
APM
$31.00
Per Host Per Month
Enterprise
Custom
500+ hosts
Offerings
Pricing Offerings
AteraDatadog
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsUnlimited devices.
More Pricing Information
Features
AteraDatadog
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
40% above category average
Datadog
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
96 Ratings
28% above category average
Datadog
-
Ratings
Remote monitoring9.195 Ratings00 Ratings
Network device monitoring8.183 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
8.9
95 Ratings
24% above category average
Datadog
-
Ratings
Patch Management8.294 Ratings00 Ratings
Policy-based automation8.381 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
15% above category average
Datadog
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraDatadog
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
InfluxDB
InfluxDB
Score 8.5 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
Enterprises

No answers on this topic

IBM Instana
IBM Instana
Score 8.9 out of 10
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User Ratings
AteraDatadog
Likelihood to Recommend
8.5
(98 ratings)
9.1
(22 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
8.9
(45 ratings)
10.0
(1 ratings)
Support Rating
9.0
(5 ratings)
8.9
(6 ratings)
User Testimonials
AteraDatadog
Likelihood to Recommend
Atera
Well Atera is a big platform with multiple features, I use Remote Session for Remote access and Scripting management for platform and application management in our network. In some cases if there is dependency on Driver version of hardware like network driver, I have also used Atera to push latest Driver to user machines which works like a charm. Atera is a really good platform.
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Datadog
DataDog Is well suited to all of the Infrastructure Monitoring Solutions, DB monitoring, and other Network monitoring also. It's not well suited because it cannot give perfect Infrastructure recommendations for our use case but also For example: If we are using AWS DB to monitor performance insights then Datadog is less effective there because AWS gives very niche recommendations.
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Datadog
  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Datadog
  • We had a couple "integrations" that had some issues during setup, but Support addressed them very quickly
  • Unnecessary alerts about DataDog components...by the time I see them, they're almost always also fixed
  • I wish there was a DataDog mobile app that would have dedicated alerts (configurable per alert to override Do Not Disturb setting) instead of relying on emails notifications that could be overlooked in the midst of many incoming emails around the same time.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Datadog
No answers on this topic
Usability
Atera
In the past, we would have to remote into the endpoint to see what was causing an issue. Now we can check the portal and get a very detailed analysis of what's going on the with user's system. In addition we can run scripts and open a command prompt of the user's system without having to remote into the system and disrupt the user.
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Datadog
The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Datadog
The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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Alternatives Considered
Atera
NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through the platform and you will make the most of all features.
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Datadog
We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Datadog
  • Visibility into website issues and performance problems has improved our company communication.
  • Handling and detecting site issues faster has improved customer satisfaction and retention.
  • Configuration of the Datadog site can take a bit of time and we lost a bit of developer time during that process.
Read full review
ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Datadog Screenshots

Screenshot of Out-of-the-box and easily customizable monitoring dashboards.Screenshot of Datadog is built to give visibility across teams. You can discuss issues in-context with production data, annotate changes and notify your team, see who responded to that alert before, and remember what was done to fix it.Screenshot of Datadog seamlessly unifies traces, metrics, and logs—the three pillars of observability.Screenshot of Collect monitoring data from across your entire stack with Datadog's 400+ built-in integrations.Screenshot of Datadog's Service Map decomposes your application into all its component services and draws the observed dependencies between these services in real timeScreenshot of Centralize log data from any source.