What users are saying about
Top Rated
90 Ratings
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13 Ratings
Top Rated
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

HaloITSM

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13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.4

    HaloITSM

    84%
    HaloITSM ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Expert directory

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Service restoration

    N/A
    0 Ratings
    8.6
    86%
    7 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.7
    77%
    12 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    7.6

    HaloITSM

    76%
    HaloITSM ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.9
    79%
    7 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.4
    74%
    7 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.7

    HaloITSM

    87%
    HaloITSM ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Change calendar

    N/A
    0 Ratings
    8.5
    85%
    7 Ratings

    Service-level management

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Support Rating
    • HaloITSM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.1

    HaloITSM

    91%
    12 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    HaloITSM

    N/A
    0 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    9.1

    HaloITSM

    91%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.2

    HaloITSM

    82%
    1 Rating

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Halo Service Solutions

    If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Halo Service Solutions

    • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
    • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
    • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Halo Service Solutions

    • Support for M365 \ Power Platform, Power Bi reporting in particular
    • Feel the asset management side of the product is not as good as the ticket management
    • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    HaloITSM

    Starting Price

    $49 per month per user

    Editions & Modules

    HaloITSM editions and modules pricing
    EditionModules
    On Premise491
    Cloud492

    Footnotes

    1. per month per user
    2. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    There is 15% discount for all charities, educational institutions and non-profit organisations.

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Halo Service Solutions

    No answers on this topic

    Usability

    Atera

    No answers on this topic

    Halo Service Solutions

    Its simple and intuitiuve - requires minimal training to get people in and working at speed
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Halo Service Solutions

    I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Halo Service Solutions

    HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Halo Service Solutions

    • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
    • We have halved our average resolution time.
    • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
    Read full review

    Screenshots

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