What users are saying about
Top Rated
90 Ratings
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Score 9 out of 100
61 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Atera

90%
54 Ratings
8.0

IBM Security MaaS360 with Watson

80%
19 Ratings

Likelihood to Renew

9.1

Atera

91%
1 Rating

IBM Security MaaS360 with Watson

N/A
0 Ratings

Support Rating

9.0

Atera

90%
7 Ratings
7.0

IBM Security MaaS360 with Watson

70%
2 Ratings

Implementation Rating

Atera

N/A
0 Ratings
8.1

IBM Security MaaS360 with Watson

81%
6 Ratings

Ease of integration

Atera

N/A
0 Ratings
8.0

IBM Security MaaS360 with Watson

80%
9 Ratings

Likelihood to Recommend

Atera

For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
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IBM

If you are managing a small fleet of local computers MaaS360 will work well to suit your needs. However, if you are working with a large fleet with remote users the program begins to not be as efficient for your needs as it could be. From my experience working with over 1000 Macs this solution was not up to the tasks at hand.
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Pros

Atera

  • Easy to deploy, both in general or to a specific customer.
  • Remote management tools that are in line with every other major solution out there.
  • Real-time alerts that allow for easy monitoring of vital systems.
  • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
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IBM

  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
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Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
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IBM

  • I feel they should hire competent tech support for system issues that the account administrator can't fix.
  • The location app is garbage, in my opinion, you can't use FindMyiPhone since likely you've disabled iCloud services with the MDM.
  • In my experience, personal representatives are always leaving their clients, new ones are always assigned without alerting the customer.
  • In my opinion, the grace period for devices is too short, if your device is stolen and later found, you might not be able to enroll the same device with the same credentials.
  • IBM doesn't re-use Maas360 licenses, in my experience, you are forced to buy new ones while paying for the old ones that can't be taken off your bill. I've never had this issue resolved and it's the main reason for my review.
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Pricing Details

Atera

Starting Price

$99 per month

Editions & Modules

Atera editions and modules pricing
EditionModules
Pro$991
Growth$1292
Power$1693

Footnotes

  1. Per Technician
  2. Per Technician
  3. Per Technician

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited devices & agents. No hidden fees. No contracts.

Pricing Info

IBM Security MaaS360 with Watson

Starting Price

$400 Per Client

Editions & Modules

IBM Security MaaS360 with Watson editions and modules pricing
EditionModules
Essentials4.001
Deluxe5.002
Premier6.253
Enterprise9.004

Footnotes

  1. Per Client
  2. Per Client
  3. Per Client
  4. Per Client

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Likelihood to Renew

Atera

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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IBM

No answers on this topic

Support Rating

Atera

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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IBM

MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
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Implementation Rating

Atera

No answers on this topic

IBM

It is a highly effective solution that can be easily implemented over a wide variety of endpoints and users. It saves end-users time and money and also there were very few softwares similar to this but none are as effective.
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Alternatives Considered

Atera

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
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IBM

IBM Security MaaS360 with Watson is easy to implement and cost-effective, and also depends on your tech team on which platform they are comfortable both offers great features and good support and well documentation to set up your devices. in terms of UI IBM Security MaaS360 with Watson stacks up
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Return on Investment

Atera

  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
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IBM

  • Time saved by allowing IT to deploy settings templates rather than manually configuring devices.
  • Consistency of mobile devices improved by ensuring all devices get configured the same.
  • Prevents unwanted settings changes to mobile devices.
  • Time wasted wrestling with website interface.
  • Time wasted by service failing to deliver some of its features.
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Screenshots

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