What users are saying about
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Top Rated
69 Ratings
12 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
12 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Intermapper

Intermapper is a light weight, quick and easy to use monitoring application. It will get you up and monitoring key infrastructure devices with a simple management interface and effective alert system that doesn't generate a lot of noise. It provides mobile device access through a web interface and is relatively inexpensive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Intermapper
Remote monitoring
Atera
7.3
Intermapper
Network device monitoring
Atera
8.3
Intermapper
Multiple Server Monitoring
Atera
7.9
Intermapper
Multi-device monitoring
Atera
8.3
Intermapper
Automated alerts and notifications
Atera
7.7
Intermapper

Management Tasks

Atera
7.2
Intermapper
Patch Management
Atera
7.2
Intermapper
Service configuration management
Atera
6.6
Intermapper
Software and hardware inventory
Atera
8.1
Intermapper
Policy-based automation
Atera
6.8
Intermapper

Reporting

Atera
7.6
Intermapper
Performance data reports
Atera
8.1
Intermapper
Customizable reporting
Atera
7.7
Intermapper
Data visualization
Atera
7.4
Intermapper
Risk analysis
Atera
7.1
Intermapper

Security

Atera
6.9
Intermapper
Data backup and recovery
Atera
7.3
Intermapper
Antivirus and malware management
Atera
7.3
Intermapper
Adinistraor access control
Atera
6.1
Intermapper

Network Performance Monitoring

Atera
Intermapper
8.4
Automated network device discovery
Atera
Intermapper
7.7
Network monitoring
Atera
Intermapper
10.0
Baseline threshold calculation
Atera
Intermapper
6.4
Alerts
Atera
Intermapper
10.0
Network capacity planning
Atera
Intermapper
7.0
Packet capture analysis
Atera
Intermapper
8.0
Network mapping
Atera
Intermapper
9.5
Wireless infrastructure monitoring
Atera
Intermapper
6.8
Hardware health monitoring
Atera
Intermapper
10.0

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Intermapper

  • The best thing about Intermapper is that it is map-based. You start by building your map, which is done completely automatically. I've used many different monitoring software packages, Solarwinds, Nagios, Opmanager, and it is a royal PITA to create live maps with those.
  • Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful.
  • Alarms are very easy to setup, again much easier than the packages mentioned above.
Jim Cobb | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Intermapper

  • Setting up probes in bulk can be difficult, so it can take a long time to get the system set up correctly to start.
  • Sometimes the probes can be sensitive and report false positives.
  • Interface can be a little clunky and non intuitive at times.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Intermapper

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Intermapper

Intermapper 9.0
Based on 1 answer
The product works well and is very easy to maintain. As such, we haven't had many occasions to use support. When we have called them they were easy to contact and responsive to our questions. We have had the product for years and it may have been a year or better since the last time we contacted them.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Intermapper

Intermapper is a cross between WhatsUp Gold and Nagios. WhatsUp Gold being for a less technical end-user and Nagios doing more than just SNMP scans and up down monitoring.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Intermapper

  • Ability to provide real time alerting has proven to save our necks multiple times, since polling intervals could be set at a very low intervals.
  • Real time monitoring of links provided ability to identify bottlenecks in real time!
  • Writing custom probes, saved us thousands.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Intermapper

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Intermapper Editions & Modules

Additional Pricing Details
Intermapper pricing is based on number of devices monitored. Intermapper is free for 5 devices or less. Subscription pricing starts at $303 for 25 devices. Device-based pricing starts at $765 for 25 devices.

Rating Summary

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