Atera vs. Intermapper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
Intermapper
Score 8.5 out of 10
N/A
Intermapper is a network monitoring and mapping software for hybrid environments. Intermapper provides real-time performance alerts and bandwidth monitoring with cross-platform functionality.N/A
Pricing
AteraIntermapper
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraIntermapper
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsUnlimited devices.Intermapper pricing is based on number of devices monitored. Intermapper is free for 5 devices or less. Subscription pricing starts at $303 for 25 devices. Device-based pricing starts at $765 for 25 devices.
More Pricing Information
Features
AteraIntermapper
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
Intermapper
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
Intermapper
-
Ratings
Remote monitoring9.391 Ratings00 Ratings
Network device monitoring8.779 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.2
91 Ratings
22% above category average
Intermapper
-
Ratings
Patch Management8.990 Ratings00 Ratings
Policy-based automation8.777 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
Intermapper
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
Atera
-
Ratings
Intermapper
7.2
8 Ratings
14% below category average
Automated network device discovery00 Ratings7.05 Ratings
Network monitoring00 Ratings8.08 Ratings
Baseline threshold calculation00 Ratings7.05 Ratings
Alerts00 Ratings7.08 Ratings
Network capacity planning00 Ratings7.03 Ratings
Packet capture analysis00 Ratings7.04 Ratings
Network mapping00 Ratings8.07 Ratings
Wireless infrastructure monitoring00 Ratings7.05 Ratings
Hardware health monitoring00 Ratings7.07 Ratings
Best Alternatives
AteraIntermapper
Small Businesses
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Score 9.4 out of 10
NinjaOne
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Score 9.2 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
PingPlotter
PingPlotter
Score 9.5 out of 10
Enterprises

No answers on this topic

Nmap
Nmap
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraIntermapper
Likelihood to Recommend
9.2
(94 ratings)
8.0
(9 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.4
(41 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
9.0
(1 ratings)
User Testimonials
AteraIntermapper
Likelihood to Recommend
Atera
For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.
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Fortra
Intermapper is a light weight, quick and easy to use monitoring application. It will get you up and monitoring key infrastructure devices with a simple management interface and effective alert system that doesn't generate a lot of noise. It provides mobile device access through a web interface and is relatively inexpensive.
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Fortra
  • The best thing about Intermapper is that it is map-based. You start by building your map, which is done completely automatically. I've used many different monitoring software packages, Solarwinds, Nagios, Opmanager, and it is a royal PITA to create live maps with those.
  • Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful.
  • Alarms are very easy to setup, again much easier than the packages mentioned above.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Fortra
  • Setting up probes in bulk can be difficult, so it can take a long time to get the system set up correctly to start.
  • Sometimes the probes can be sensitive and report false positives.
  • Interface can be a little clunky and non intuitive at times.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Fortra
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Fortra
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Fortra
The product works well and is very easy to maintain. As such, we haven't had many occasions to use support. When we have called them they were easy to contact and responsive to our questions. We have had the product for years and it may have been a year or better since the last time we contacted them.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Fortra
Intermapper is a cross between WhatsUp Gold and Nagios. WhatsUp Gold being for a less technical end-user and Nagios doing more than just SNMP scans and up down monitoring.
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Fortra
  • Downtime costs money. Every minute we can get ahead of an outage is time that a plant is not sitting there waiting. We don't need to wait for a call from a plant, we know they are down immediately and we can begin troubleshooting.
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ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.

Intermapper Screenshots

Screenshot of Intermapper maps are flexible to configure exactly to your liking.Screenshot of See your devices on a Google map. Access on any device with our web-based version.Screenshot of Device statuses give you real-time information about how your equipment is performing