What users are saying about
Atera vs N-able RMM
Atera
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Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 83 reviews and ratings
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 80 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%
N-able RMM
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings
N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings
N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings
N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings
N/A
0 Ratings
Automated alerts and notifications
8.6
86%
52 Ratings
N/A
0 Ratings
Management Tasks
7.8
Atera
78%
N-able RMM
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
8.0
80%
50 Ratings
N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings
N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings
N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings
N/A
0 Ratings
Reporting
8.0
Atera
80%
N-able RMM
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings
N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings
N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings
N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings
N/A
0 Ratings
Security
7.8
Atera
78%
N-able RMM
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings
N/A
0 Ratings
Antivirus and malware management
7.9
79%
33 Ratings
N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings
N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 1 area: Support Rating
- N-able RMM is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
Atera
89%
53 Ratings
9.4
N-able RMM
94%
25 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating
N-able RMM
N/A
0 Ratings
Usability
Atera
N/A
0 Ratings
9.5
N-able RMM
95%
2 Ratings
Support Rating
8.9
Atera
89%
7 Ratings
7.1
N-able RMM
71%
2 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
N-able RMM
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Pros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
N-able RMM
- It provides fantastic remote access capabilities. The Take Control tool gives us a robust platform that is capable of remote controlling almost any endpoint we need to and the chat, file transfer, and screen recording tools are all exceptionally useful.
- SolarWinds RMM is particularly useful as a single pane of glass solution that allows us to monitor and manage thousands of endpoints across dozens of different clients. It does a solid job of allowing us to sort, organize, and filter based off of who and what we want to see at any given time.
- Due to its client based nature, the platform excels at in-depth monitoring of services, event logs, and the functionality of systems with custom script checks.
Managed and Cloud Services Lead
Exbabylon IT SolutionsInformation Technology and Services, 11-50 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
N-able RMM
- UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
- Load times in certain menus, regardless of server specs.
- Integration with 3rd party applications.
- Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 51-200 employeesPricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month
Atera Editions & Modules
Edition
Pro | $991 |
---|---|
Growth | $1291 |
Power | $1691 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.N-able RMM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—N-able RMM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
N-able RMM
No score
No answers yet
No answers on this topic
Usability
Atera
No score
No answers yet
No answers on this topic
N-able RMM
N-able RMM 9.5
Based on 2 answers
The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Support Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
N-able RMM
N-able RMM 7.1
Based on 2 answers
The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.
Computer and Information Systems Manager
BCESCEducation Management, 501-1000 employees
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesN-able RMM
SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.

Verified User
Administrator in Engineering
Computer & Network Security Company, 1001-5000 employeesReturn on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesN-able RMM
- The ROI is immediate for us. The advanced alerting alone makes this product an ace in our bag. The confidence you have in your network is wonderful.
- Another big ROI we get from the advanced alerting is the peace of mind that our engineers feel. We are a 24/7 shop, so being on-call goes from being hectic to extremely manageable.
- The only negative I can honestly say is when the time comes to patch the product. Micro-patches are easy enough, but jumping versions can be a bit taxing.
Network Engineer I
Hub GroupTransportation/Trucking/Railroad, 1001-5000 employees