What users are saying about
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Top Rated
69 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
71 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
Bryant Lee | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
N-able RMM (formerly Solarwinds RMM)
9.5
Remote monitoring
Atera
7.3
N-able RMM (formerly Solarwinds RMM)
9.6
Network device monitoring
Atera
8.3
N-able RMM (formerly Solarwinds RMM)
9.4
Multiple Server Monitoring
Atera
7.9
N-able RMM (formerly Solarwinds RMM)
9.8
Multi-device monitoring
Atera
8.3
N-able RMM (formerly Solarwinds RMM)
9.2
Automated alerts and notifications
Atera
7.7
N-able RMM (formerly Solarwinds RMM)
9.3

Management Tasks

Atera
7.2
N-able RMM (formerly Solarwinds RMM)
9.2
Patch Management
Atera
7.2
N-able RMM (formerly Solarwinds RMM)
9.0
Service configuration management
Atera
6.6
N-able RMM (formerly Solarwinds RMM)
9.3
Software and hardware inventory
Atera
8.1
N-able RMM (formerly Solarwinds RMM)
9.6
Policy-based automation
Atera
6.8
N-able RMM (formerly Solarwinds RMM)
9.0

Reporting

Atera
7.6
N-able RMM (formerly Solarwinds RMM)
8.6
Performance data reports
Atera
8.1
N-able RMM (formerly Solarwinds RMM)
8.6
Customizable reporting
Atera
7.7
N-able RMM (formerly Solarwinds RMM)
8.0
Data visualization
Atera
7.4
N-able RMM (formerly Solarwinds RMM)
9.0
Risk analysis
Atera
7.1
N-able RMM (formerly Solarwinds RMM)
8.9

Security

Atera
6.9
N-able RMM (formerly Solarwinds RMM)
9.6
Data backup and recovery
Atera
7.3
N-able RMM (formerly Solarwinds RMM)
9.6
Antivirus and malware management
Atera
7.3
N-able RMM (formerly Solarwinds RMM)
9.7
Adinistraor access control
Atera
6.1
N-able RMM (formerly Solarwinds RMM)
9.5

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
Michael Gombosi | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

No score
No answers yet
No answers on this topic

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

N-able RMM (formerly Solarwinds RMM) 6.0
Based on 1 answer
The Support team is usually quick to resolve but has many times been very delayed (months) in finding a resolution, unfortunately.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

N-able RMM (formerly Solarwinds RMM)

  • Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
  • I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

N-able RMM (formerly Solarwinds RMM)

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

N-able RMM (formerly Solarwinds RMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

N-able RMM (formerly Solarwinds RMM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
N-able RMM (formerly Solarwinds RMM)
9.1

Likelihood to Renew

Atera
9.1
N-able RMM (formerly Solarwinds RMM)

Usability

Atera
N-able RMM (formerly Solarwinds RMM)
10.0

Support Rating

Atera
8.7
N-able RMM (formerly Solarwinds RMM)
6.0

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