Australian company Atlassian offers Bamboo, a continuous integration server.
$1,200
1 remote agent
Jenkins
Score 8.4 out of 10
N/A
Jenkins is an open source automation server. Jenkins provides hundreds of plugins to support building, deploying and automating any project. As an extensible automation server, Jenkins can be used as a simple CI server or turned into a continuous delivery hub for any project.
N/A
ServiceNow IT Service Management
Score 8.2 out of 10
N/A
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
N/A
Pricing
Atlassian Bamboo
Jenkins
ServiceNow IT Service Management
Editions & Modules
1 Remote Agent
$1200
5 Remote Agents
$3200
10 Remote Agents
$5840
25 Remote Agents
$11,600
100 Remote Agents
$23,280
250 Remote Agents
$58,160
500 Remote Agents
$87,280
1000 Remote Agents
$133,840
2000 Remote Agents
$187,380
No answers on this topic
ITSM Standard
Custom Quote
ITSM Pro
Custom Quote
ITSM Enterprise
Custom Quote
Offerings
Pricing Offerings
Atlassian Bamboo
Jenkins
ServiceNow IT Service Management
Free Trial
No
No
No
Free/Freemium Version
No
Yes
No
Premium Consulting/Integration Services
No
No
No
Entry-level Setup Fee
No setup fee
No setup fee
No setup fee
Additional Details
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ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
Jenkins works great, but Bamboo is just fantastic when integrated with other Atlassian tools. Since we were using JIRA and Bitbucket, we went for Bamboo.
We chose Bamboo over Jenkins for 2 reasons - one, for its tight integration amongst all the products in the tool suite. We find explicit value in the traceability from JIRA issues all the way down to the Bamboo build that was triggered by the check in of those issues. The …
Bamboo is great tool when compared to the open-source alternative Jenkins, with mainly the same functionality in both it really shines with its integration of the Atlassian product line. Jenkins works really well with a huge community of users and plenty of plugins that are …
We used Jenkins before for our projects. While Jenkins has an extensive plugins list that makes it more flexible to integrate it with other tools, we switched to Bamboo for nicer User Interface but mostly for the seamless integration with Jira and Bitbucket. Also Bamboo has more …
Bamboo's ability to integrate with Bitbucket and Jira (the other two key systems we use) pretty much sealed the deal on our decision to choose Bamboo over other alternatives. Being able to map every build result back to the relevant code changes and Jira issues are just too …
Bamboo won solely based on the fact we were "all-in" with Atlassian. TeamCity is now in the process of taking over as we transition off of Bamboo, and I think TeamCity stacks up nice against Bamboo thus far (too soon to tell).
Bamboo integrates directly with our bug system (JIRA) and source control system (Bitbucket). It allows us to get what we need to done without worrying about how it works with our other systems.
Bamboo is hands-down the best of these options if you rely on other products of Atlassian origin. Bamboo is not just built for teams, but teams-of-teams and teams of many workers. It has the administrative features you need to manage and maintain CI at scale. Enterprise model …
Jenkins is highly customizable and flexible, supporting a wide range of plugins and integrations. Jenkins works with any version control system (Git, Subversion, etc.). Jenkins has a more mature ecosystem, and it may be better for large-scale, complex environments, especially …
One of the most important factors for selecting Jenkins would be the cost. Since Jenkins is opensource, there is a good amount saved from licensing and software procurement costs. Apart from cost, Jenkins is easy to understand and there is wide range of documentation and …
Overall, Jenkins is the easiest platform for someone who has no experience to come in and use effectively. We can get a junior engineer into Jenkins, give them access, and point them in the right direction with minimal hand-holding. The competing products I have used (TravisCI/G…
It is free, of course that's the best advantage. Great number of plugins. Largest active developer community among peer competitors. Very few competitors have got the pipelines features right as good as Jenkins.
Bamboo has 100 plugins versus 1100 with Jenkins. Bamboo integrates well with Atlassian suite (as it should), but so does Jenkins with the dev community efforts. Test automation with tools like Selenium is excellent on Jenkins.
We previously utilized Hudson - which was limited and did not have the extensive plugin abilities of Jenkins. We selected Jenkins for it's ease of use, beautiful interface, and stability. Other software such as Hudson and Bamboo didn't provide these abilities.
I would use TeamCity if Jenkins was not already in place. TeamCity seems a lot more stable when it comes to upgrading the software and job templates the way TeamCity handles them is an absolute killer feature. Jenkins is a bit of a wild animal, quite unpredictable but with the …
As mentioned before not the best option out there but since it's open source and it does what you need it for, we can't complain. Plays well with other tools like SVN.
Jenkins and Hudison were originally the same source. I prefer Jenkins. Because it is open source, and has a large community to support. I am not familiar with Bamboo. So nothing to say about that.
Originally designed for software bug tracking, JIRA is much easier to use than ServiceNow. It lacks the CMDB power of ServiceNow, but can be adapted for not only ticketing, but change management as well. I worked with both SerivceNow at my previous employer who tossed it in …
Easier to a user, easier to setup, cover all aspects of ITIL, better than other options. TraceGP needed to be customized for our environment to "learn" ITIL. And CA option was a huge elephant, slow to set up. Not that ServiceNow is THAAAT fast, but certainly is faster to deploy …
If you value integration over cost, Bamboo is clearly the way to go. It offers tight integration to the rest of the Atlassian suite, and when you need traceability from issue to build, Atlassian is the right way to go. However, if you find yourself needing to save on costs, you may consider taking an approach of rolling your own build system with open source alternatives, such as Jenkins, if you don't [mind] putting in a little extra elbow grease.
Jenkins is a highly customizable CI/CD tool with excellent community support. One can use Jenkins to build and deploy monolith services to microservices with ease. It can handle multiple "builds" per agent simultaneously, but the process can be resource hungry, and you need some impressive specs server for that. With Jenkins, you can automate almost any task. Also, as it is an open source, we can save a load of money by not spending on enterprise CI/CD tools.
It is well suited for medium to large companies that require a tool to allow users to create IT requests, have a self-service portal, track the completion of such requests and have access to KPIs to understand the satisaction level of the requestors. It is not the best tool if you want to have a heavy personalized IT Service Management tool to cater to all your needs or when you want to have an easy way to search for past tickets using specific keywords.
Levels of granularity. Organization has many projects that have many build plans that have many jobs that have many tasks, etc. And branch builds allow source control branches to be built separately.
Versatility. I can use bamboo to manage my Java, node, or .NET build plans. I can use it to spin up Windows or Linux build agents, or install it on a Mac to build there as well.
Bamboo integrates with other Atlassian products like Bitbucket, Stash, JIRA, etc. If a company commits to the entire Atlassian stack then work can be tracked through the whole development lifecycle which is really useful.
Automated Builds: Jenkins is configured to monitor the version control system for new pull requests. Once a pull request is created, Jenkins automatically triggers a build process. It checks out the code, compiles it, and performs any necessary build steps specified in the configuration.
Unit Testing: Jenkins runs the suite of unit tests defined for the project. These tests verify the functionality of individual components and catch any regressions or errors. If any unit tests fail, Jenkins marks the build as unsuccessful, and the developer is notified to fix the issues.
Code Analysis: Jenkins integrates with code analysis tools like SonarQube or Checkstyle. It analyzes the code for quality, adherence to coding standards, and potential bugs or vulnerabilities. The results are reported back to the developer and the product review team for further inspection.
Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.
We have a certain buy-in as we have made a lot of integrations and useful tools around jenkins, so it would cost us quite some time to change to another tool. Besides that, it is very versatile, and once you have things set up, it feels unnecessary to change tool. It is also a plus that it is open source.
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
Bamboo offers solid usability for teams looking for an integrated, scalable CI/CD solution, especially those using Atlassian tools. Its interface is intuitive for existing Atlassian users, and its focus on deployment automation makes it a strong option for continuous delivery. However, its complexity and cost may pose challenges for small teams or those new to CI/CD. Overall, Bamboo’s usability shines in environments where ease of integration and streamlined workflows are prioritized. Still, it may require more effort for teams unfamiliar with its setup or without dedicated resources.
Jenkins streamlines development and provides end to end automated integration and deployment. It even supports Docker and Kubernetes using which container instances can be managed effectively. It is easy to add documentation and apply role based access to files and services using Jenkins giving full control to the users. Any deviation can be easily tracked using the audit logs.
It has helped us a lot, and after some training and getting to know the product, we are quite comfortable with it and feel much more capable of understanding what's going on in our IT environment. The only reason it doesn't get a perfect score from me is that there is a learning curve for both end users and IT admins using ServiceNow. Once you customize the UI and remove unnecessary fields. You are left with a very clean product that does what it needs to and does it well.
No, when we integrated this with GitHub, it becomes more easy and smart to manage and control our workforce. Our distributed workforce is now streamlined to a single bucket. All of our codes and production outputs are now automatically synced with all the workers. There are many cases when our in-house team makes changes in the release, our remote workers make another release with other environment variables. So it is better to get all of the work in control.
Bamboo is a fairly small product but having said that it was fairly easy to get assistance. Especially for the small to easy things. Anything large or fairly complex was an issue finding detailed answers for. This caused a lot of trial and error on our part to try to find a solution.
As with all open source solutions, the support can be minimal and the information that you can find online can at times be misleading. Support may be one of the only real downsides to the overall software package. The user community can be helpful and is needed as the product is not the most user-friendly thing we have used.
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
It is worth well the time to setup Jenkins in a docker container. It is also well worth to take the time to move any "Jenkins configuration" into Jenkinsfiles and not take shortcuts.
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
We selected Bamboo because its capabilities to integrate with other Atlassian products specially Jira Software, Bitbucket and in some useful scenarios with Confluence. Also, we found these pros important for us: great user interface, easily agent deployment, Docker compability, simply to maintain / manage, and straightforwardly integration with different notification platforms
Overall, Jenkins is the easiest platform for someone who has no experience to come in and use effectively. We can get a junior engineer into Jenkins, give them access, and point them in the right direction with minimal hand-holding. The competing products I have used (TravisCI/GitLab/Azure) provide other options but can obfuscate the process due to the lack of straightforward simplicity. In other areas (capability, power, customization), Jenkins keeps up with the competition and, in some areas, like customization, exceeds others.
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
It helped us achieve the Continuous Deployment and Continuous Integration goals for our applications, a huge milestone that saved a lot of time for developers in making the builds and deployments and saved time for QA in running the automated tests.
Helped with DevOps: we moved the formal approval from the email to the system and allowed the approver to actually push the button for the production deployments.
Biggest positive impact of using Bamboo is that it improved our response time to customers and increased the frequency of our deliveries to them.
We don't currently have a CMDB, so we are leveraging ServiceNow to build one using their ITSM and ITOM tools. This is a huge gap for us as a company and it will be a big win once this is in place.
The core help desk functions are comparable to most other tools on the market, but SN does a great job of integrating that data with other modules like Problem, Change and Event Management to provide a truly integrated solution.
The tool is expensive, so you will need to try to do as much as you can with the platform. We currently use other systems for HAM and SAM but will be including these in our ServiceNow instance in the future to help maximize our ROI.
