What users are saying about
1078 Ratings
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Score 8 out of 100
33 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Confluence

Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

BE7K is well suited for small/medium enterprise environments. It has all the necessary UC toll that is required for any modern knowledge worker. I don't see any other cases where it is not suited. The platform is amazing and suits any use cases whenever the Unified Communication is required.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.9
Cisco Business Edition 7000
6.7
Task Management
Confluence
8.6
Cisco Business Edition 7000
7.5
Gantt Charts
Confluence
7.9
Cisco Business Edition 7000
7.0
Scheduling
Confluence
7.2
Cisco Business Edition 7000
7.3
Workflow Automation
Confluence
7.7
Cisco Business Edition 7000
6.8
Mobile Access
Confluence
8.0
Cisco Business Edition 7000
6.8
Search
Confluence
7.9
Cisco Business Edition 7000
6.6
Visual planning tools
Confluence
7.9
Cisco Business Edition 7000
5.2

Communication

Confluence
8.0
Cisco Business Edition 7000
5.8
Chat
Confluence
6.4
Cisco Business Edition 7000
6.6
Notifications
Confluence
8.8
Cisco Business Edition 7000
6.6
Discussions
Confluence
8.2
Cisco Business Edition 7000
5.9
Surveys
Confluence
7.0
Cisco Business Edition 7000
6.1
Internal knowledgebase
Confluence
8.8
Cisco Business Edition 7000
6.4
Integrates with GoToMeeting
Confluence
6.0
Cisco Business Edition 7000
5.2
Integrates with Gmail and Google Hangouts
Confluence
9.3
Cisco Business Edition 7000
4.1
Integrates with Outlook
Confluence
9.6
Cisco Business Edition 7000
5.7

File Sharing & Management

Confluence
8.4
Cisco Business Edition 7000
5.7
Versioning
Confluence
8.6
Cisco Business Edition 7000
5.2
Video files
Confluence
8.0
Cisco Business Edition 7000
6.4
Audio files
Confluence
8.2
Cisco Business Edition 7000
6.4
Document collaboration
Confluence
8.8
Cisco Business Edition 7000
5.5
Access control
Confluence
9.0
Cisco Business Edition 7000
4.9
Advanced security features
Confluence
8.8
Cisco Business Edition 7000
7.0
Integrates with Google Drive
Confluence
8.0
Cisco Business Edition 7000
3.6
Device sync
Confluence
8.0
Cisco Business Edition 7000
6.6

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

  • Comes pre loaded with OVAs.
  • Comes preloaded with ESXi on some edition.
  • Small box with small form factor and can host all major collab apps.
Ujjwal Goel | TrustRadius Reviewer

Cons

Confluence

  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Chris Snelling, CFA | TrustRadius Reviewer

Cisco Business Edition 7000

  • Not very easy to use
  • Needs a dedicated administrator
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Usability

Confluence

Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Implementation Rating

Confluence

Confluence 9.0
Based on 3 answers
Great process overall
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Cisco Business Edition 7000

Mitel, ShoreTel, Avaya. Cisco is a leader and continues to put up a great product with no fear of going out of business or being bought out.
Anonymous | TrustRadius Reviewer

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Cisco Business Edition 7000

  • High ROI, the communication platform provides all the necessary that is required employees to be always connected wherever they are. This improves companies overall performance and certainly income.
  • Simplified maintenance and user friendly interfaces. The platform has all the admin tool to make support easy and efficient.
  • Employees are enabled with all the Unified Communication services and they are more productive which again improves overall company's performance.
Anonymous | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.5
Cisco Business Edition 7000
8.0

Likelihood to Renew

Confluence
10.0
Cisco Business Edition 7000

Usability

Confluence
8.6
Cisco Business Edition 7000

Reliability and Availability

Confluence
10.0
Cisco Business Edition 7000

Performance

Confluence
9.8
Cisco Business Edition 7000

Support Rating

Confluence
8.5
Cisco Business Edition 7000

Implementation Rating

Confluence
9.0
Cisco Business Edition 7000

Scalability

Confluence
10.0
Cisco Business Edition 7000

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