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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Confluence

    Score8.2 out of 10
    N/AConfluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

    $6.40

    per month per user

    Cisco UC-One

    Score10 out of 10
    N/ACisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
    Pricing
    ConfluenceCisco UC-One
    Editions & Modules
    Free
    $0
    Free for 10 Users
    Standard
    $6.40
    per month per user
    Premium
    $12.30
    per month per user
    Data Center
    220,000.00
    40,001+ Users - Annually
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    ConfluenceCisco UC-One
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100.—
    More Pricing Information
    Community Pulse
    ConfluenceCisco UC-One
    Considered Both Products
    Atlassian
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    97 Answers
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    87 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    100 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    45 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    54 Answers
    No answers on this topic
    Features
    ConfluenceCisco UC-One
    Project Management
    Comparison of Project Management features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    7.1
    158 Ratings
    8% below category average
    Cisco UC-One
    -
    Ratings
    Task Management7.2127 Ratings00 Ratings
    Gantt Charts7.912 Ratings00 Ratings
    Scheduling7.221 Ratings00 Ratings
    Workflow Automation6.591 Ratings00 Ratings
    Mobile Access7.0118 Ratings00 Ratings
    Search7.0157 Ratings00 Ratings
    Visual planning tools7.2127 Ratings00 Ratings
    Communication
    Comparison of Communication features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    7.9
    158 Ratings
    1% below category average
    Cisco UC-One
    -
    Ratings
    Chat6.415 Ratings00 Ratings
    Notifications8.2156 Ratings00 Ratings
    Discussions7.9149 Ratings00 Ratings
    Surveys7.015 Ratings00 Ratings
    Internal knowledgebase9.0150 Ratings00 Ratings
    Integrates with GoToMeeting6.03 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts9.37 Ratings00 Ratings
    Integrates with Outlook9.610 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    7.7
    157 Ratings
    4% below category average
    Cisco UC-One
    -
    Ratings
    Versioning8.3137 Ratings00 Ratings
    Video files6.9105 Ratings00 Ratings
    Audio files6.997 Ratings00 Ratings
    Document collaboration8.4153 Ratings00 Ratings
    Access control8.7148 Ratings00 Ratings
    Advanced security features8.4115 Ratings00 Ratings
    Integrates with Google Drive5.947 Ratings00 Ratings
    Device sync8.486 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    17% above category average
    High quality audio00 Ratings10.01 Ratings
    High quality video00 Ratings10.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    15% above category average
    Desktop sharing00 Ratings10.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    15% above category average
    Calendar integration00 Ratings10.01 Ratings
    Meeting initiation00 Ratings10.01 Ratings
    Record meetings / events00 Ratings10.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    18% above category average
    Live chat00 Ratings10.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    5.0
    1 Ratings
    45% below category average
    User authentication00 Ratings5.01 Ratings
    Participant roles & permissions00 Ratings5.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    6.7
    1 Ratings
    23% below category average
    Hosted PBX00 Ratings10.01 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings5.01 Ratings
    Directory of employee names00 Ratings5.01 Ratings
    Call Management
    Comparison of Call Management features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    14% above category average
    Answering rules00 Ratings10.01 Ratings
    Call recording00 Ratings10.01 Ratings
    Call park00 Ratings10.01 Ratings
    Call screening00 Ratings10.01 Ratings
    Message alerts00 Ratings10.01 Ratings
    Business SMS/External Messaging00 Ratings10.01 Ratings
    Online Fax00 Ratings10.01 Ratings
    Voicemail Transcription00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    12% above category average
    Mobile app for iOS00 Ratings10.01 Ratings
    Mobile app for Android00 Ratings10.01 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Atlassian Confluence and Cisco UC-One
    Feature
    Atlassian Confluence
    -
    Ratings
    Cisco UC-One
    10.0
    1 Ratings
    16% above category average
    Centralized communications management00 Ratings10.01 Ratings
    Team messaging00 Ratings10.01 Ratings
    Team document sharing00 Ratings10.01 Ratings
    Call and meeting analytics00 Ratings10.01 Ratings
    Best Alternatives
    ConfluenceCisco UC-One
    Small Businesses
    Flock
    Score9.5 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ConfluenceCisco UC-One
    Likelihood to Recommend
    8.3
    (174 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    9.6
    (22 ratings)
    -
    (0 ratings)
    Usability
    8.1
    (63 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    5.4
    (25 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.8
    (4 ratings)
    -
    (0 ratings)
    Configurability
    6.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ConfluenceCisco UC-One
    Likelihood to Recommend
    Atlassian
    It is well suited due to the below reasons 1. Easy collaboration between teams 2. Strong integration with other applications 3. Centralized documentation among teams and within the organisation 4. Project planning and report sharing 5. Employee onboarding is easier and maintain HR policies very well. Less appropriate in below scenarios When this is being used as a main tool for communication rather than its purpose of collaboration.
    Incentivized
    Read full review
    Cisco
    UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
    • Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
    • Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.
    Incentivized
    Read full review
    Cisco
    • Clear quality of service
    • easy implementation
    • good return on investment
    Incentivized
    Read full review
    Cons
    Atlassian
    • UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
    • Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
    • Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.
    Incentivized
    Read full review
    Cisco
    • Mobile App Chats do not always sync to the PC application.
    • Switching from WiFi to Cellular on mobile applications typically drops the call.
    • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
    Incentivized
    Read full review
    Likelihood to Renew
    Atlassian
    I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
    Read full review
    Cisco
    No answers on this topic
    Usability
    Atlassian
    Atlassian Confluence is a great tool for project management, especially for internal documentation. It has a minimum governance requirement to use its full power. Also, it is a little pricy to unlock its full power as well, so it is not recommended for companies with a low budget in my opinion.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Reliability and Availability
    Atlassian
    I do not recall having outages or applications error so far, very reliable and available.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Performance
    Atlassian
    We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Support Rating
    Atlassian
    This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Implementation Rating
    Atlassian
    Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
    This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Alternatives Considered
    Atlassian
    We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.
    Incentivized
    Read full review
    Cisco
    We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
    Incentivized
    Read full review
    Scalability
    Atlassian
    This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    Atlassian
    • We totally rely on this tool since a decade now and despite being so much transition in our company it has served us well in those transitions
    • Many times, during security audits we are asked to showcase our readiness for various compliance points and confluence helps us a lot in maintaining that
    • Talking about Confluence in front of clients and customers gives us an upper hand that we are up to date with latest trend and technologies and tools for our RnD planning and management
    Incentivized
    Read full review
    Cisco
    • The services as a whole are a better feature set for a better price.
    • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
    • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
    Incentivized
    Read full review
    ScreenShots