<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1158 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1158 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Confluence

I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

[Formstack Documents (formerly WebMerge) is] well suited for a mid-size organization that has multiple data inputs and needs to provide structure and professional document generation. As helpful as it is, the cost would prevent smaller businesses from realizing the cost savings that a larger one will.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.7
Formstack Documents (formerly WebMerge)
Task Management
Confluence
7.9
Formstack Documents (formerly WebMerge)
Gantt Charts
Confluence
7.9
Formstack Documents (formerly WebMerge)
Scheduling
Confluence
7.2
Formstack Documents (formerly WebMerge)
Workflow Automation
Confluence
7.9
Formstack Documents (formerly WebMerge)
Mobile Access
Confluence
7.2
Formstack Documents (formerly WebMerge)
Search
Confluence
7.8
Formstack Documents (formerly WebMerge)
Visual planning tools
Confluence
7.8
Formstack Documents (formerly WebMerge)

Communication

Confluence
8.0
Formstack Documents (formerly WebMerge)
Chat
Confluence
6.4
Formstack Documents (formerly WebMerge)
Notifications
Confluence
8.8
Formstack Documents (formerly WebMerge)
Discussions
Confluence
8.0
Formstack Documents (formerly WebMerge)
Surveys
Confluence
7.0
Formstack Documents (formerly WebMerge)
Internal knowledgebase
Confluence
8.9
Formstack Documents (formerly WebMerge)
Integrates with GoToMeeting
Confluence
6.0
Formstack Documents (formerly WebMerge)
Integrates with Gmail and Google Hangouts
Confluence
9.3
Formstack Documents (formerly WebMerge)
Integrates with Outlook
Confluence
9.6
Formstack Documents (formerly WebMerge)

File Sharing & Management

Confluence
8.1
Formstack Documents (formerly WebMerge)
Versioning
Confluence
8.7
Formstack Documents (formerly WebMerge)
Video files
Confluence
7.6
Formstack Documents (formerly WebMerge)
Audio files
Confluence
7.7
Formstack Documents (formerly WebMerge)
Document collaboration
Confluence
8.6
Formstack Documents (formerly WebMerge)
Access control
Confluence
8.7
Formstack Documents (formerly WebMerge)
Advanced security features
Confluence
8.2
Formstack Documents (formerly WebMerge)
Integrates with Google Drive
Confluence
7.8
Formstack Documents (formerly WebMerge)
Device sync
Confluence
7.4
Formstack Documents (formerly WebMerge)

Pros

Confluence

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Binoy Shah | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

  • Excellent integration with other popular platforms
  • Clear and usable documentation to walk through setup in a number of scenarios
  • Responsive support that provided appropriate answers when we had questions
  • Flexibility in use cases that support multiple modes of use
Jessica Tanenhaus | TrustRadius Reviewer

Cons

Confluence

  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

  • We've had some issues with document formatting when the Formstack document comes through. Nothing outrageous, but it has been very inconvenient and annoying.
  • The Formstack website is not attractive or user friendly.
  • I think it could be clearer to Formstack users that it is a tool that needs another tool, not a tool all its own.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 9.5
Based on 18 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

Formstack Documents (formerly WebMerge) 8.0
Based on 1 answer
Ease of use, nice functionality that saves time
Jim Lombardi | TrustRadius Reviewer

Usability

Confluence

Confluence 8.5
Based on 11 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

No score
No answers yet
No answers on this topic

Reliability and Availability

Confluence

Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Normand Whitehead | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

No score
No answers yet
No answers on this topic

Performance

Confluence

Confluence 8.7
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

No score
No answers yet
No answers on this topic

Support Rating

Confluence

Confluence 8.3
Based on 44 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

Formstack Documents (formerly WebMerge) 10.0
Based on 4 answers
Support was always readily available and happy to assist whenever I had a question or needed help. Great experience every time.
Paul Mayo | TrustRadius Reviewer

Implementation Rating

Confluence

Confluence 8.0
Based on 5 answers
Take a bit more time to explain the purpose of Confluence and show demos prior to actual use and content additions.
Normand Whitehead | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

No score
No answers yet
No answers on this topic

Alternatives Considered

Confluence

[Atlassian] Confluence is backed by direct, and superior support from Atlassian versus their vendors. For end users, [Atlassian] Confluence provides way more options for layout and content, while also being simpler and easier to use. Most other tools also require a higher level of interaction with IT or global administrators. With confluence, both content creators and consumers can draft an consume content with a much smoother, more intuitive experience.
Jeff Tillett | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

Each of the programs above answered a specific call to action. While each addressed a small portion of our need, they never quite fit the bill for what we needed. It was actually a representative from three of the ones above which selected WebMerge. They wanted to sell their product, but knew that we would be unfulfilled if we went with them
Patrick Stephens | TrustRadius Reviewer

Scalability

Confluence

Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

No score
No answers yet
No answers on this topic

Return on Investment

Confluence

  • Confluence has increased cross-departmental visibility into content, activities, and projects
  • Confluence has also increased collaboration across teams
  • The lack of a workflow has created a wild west environment where stakeholders are confused of where to create and find various types of content
Anonymous | TrustRadius Reviewer

Formstack Documents (formerly WebMerge)

  • The return on investment has been very good. It's very cost effective product. Our service team is on the phone and it takes away from the customer service if they are having to input the same information on applications. Web Merge eliminates additional key strokes while giving customers more time to run their business.
Craig Schneider | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence Editions & Modules

On-premise Edition
Server10.001
Server2700.002
Server5300.003
Server10,200.004
Server19,800.005
Server30,000.006
Server45,000.007
Server90,000.008
Server150,000.009
Data Center15,000.0010
Data Center30,000.0011
Data Center52,000.0012
Data Center79,200.0013
Data Center105,600.0014
Data Center132,000.0015
Data Center143,000.0016
Data Center154,000.0017
Data Center165,000.0018
Data Center176,000.0019
Data Center187,000.0020
Data Center198,000.0021
Data Center209,000.0022
Data Center220,000.0023
  1. 10 Users - Perpetual License
  2. 25 Users - Perpetual License
  3. 50 Users - Perpetual License
  4. 100 Users - Perpetual License
  5. 250 Users - Perpetual License
  6. 500 Users - Perpetual License
  7. 2,000 Users - Perpetual License
  8. 10,000 Users - Perpetual License
  9. 10,001+ Users - Perpetual License
  10. 500 Users - Annually
  11. 1,000 Users - Annually
  12. 2,000 Users - Annually
  13. 3,000 Users - Annually
  14. 4,000 Users - Annually
  15. 5,000 Users - Annually
  16. 10,000 Users - Annually
  17. 15,000 Users - Annually
  18. 20,000 Users - Annually
  19. 25,000 Users - Annually
  20. 30,000 Users - Annually
  21. 35,000 Users - Annually
  22. 40,000 Users - Annually
  23. 40,001+ Users - Annually
SaaS Edition
Free0.001
Standard5.002
Premium10.002
EnterpriseContact Sales
  1. Free for 10 Users
  2. Per User Per Month
Additional Pricing Details

Formstack Documents (formerly WebMerge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Formstack Documents (formerly WebMerge) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Confluence
8.4
Formstack Documents (formerly WebMerge)
9.2

Likelihood to Renew

Confluence
9.5
Formstack Documents (formerly WebMerge)
8.0

Usability

Confluence
8.5
Formstack Documents (formerly WebMerge)

Reliability and Availability

Confluence
9.0
Formstack Documents (formerly WebMerge)

Performance

Confluence
8.7
Formstack Documents (formerly WebMerge)

Support Rating

Confluence
8.3
Formstack Documents (formerly WebMerge)
10.0

Implementation Rating

Confluence
8.0
Formstack Documents (formerly WebMerge)

Scalability

Confluence
8.0
Formstack Documents (formerly WebMerge)

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