What users are saying about
10 Ratings
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Top Rated
269 Ratings
10 Ratings
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Score 5.8 out of 100

WatchGuard AuthPoint

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Top Rated
269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • WatchGuard AuthPoint is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Atlassian Crowd

80%
3 Ratings
8.9

WatchGuard AuthPoint

89%
163 Ratings

Likelihood to Renew

Atlassian Crowd

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
14 Ratings

Usability

Atlassian Crowd

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
25 Ratings

Availability

Atlassian Crowd

N/A
0 Ratings
7.8

WatchGuard AuthPoint

78%
3 Ratings

Performance

Atlassian Crowd

N/A
0 Ratings
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

9.0

Atlassian Crowd

90%
2 Ratings
9.3

WatchGuard AuthPoint

93%
67 Ratings

In-Person Training

Atlassian Crowd

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

Atlassian Crowd

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

Atlassian Crowd

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Product Scalability

Atlassian Crowd

N/A
0 Ratings
8.1

WatchGuard AuthPoint

81%
3 Ratings

Likelihood to Recommend

Atlassian Crowd

For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Chris Orr | TrustRadius Reviewer

Pros

Atlassian Crowd

  • It is very easy for users to create tickets
  • Standing up atlassian crowd is a breeze
  • Not having to manage any hardware infrastructure is great
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Syed Iqbal | TrustRadius Reviewer

Cons

Atlassian Crowd

  • Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
  • Linux support was there as it was built mostly to support Windows based systems
  • Documentation was supported but most issues we had required us to contact Atlassian support.
Craig Lockley | TrustRadius Reviewer

WatchGuard AuthPoint

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Paul Walters | TrustRadius Reviewer

Pricing Details

Atlassian Crowd

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

WatchGuard AuthPoint

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 14 answers
Even for those tenants that we use strictly for mobile VPN only, the ease of user management makes continuing to use AuthPoint a no-brainer
John Lee | TrustRadius Reviewer

Usability

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 25 answers
WatchGuard AuthPoint is very user friendly, with minimal interaction needed to both set it up, and to maintain it's continued use. The log in interface is easily understood, with clear and easily understood icons to allow for different methods of authentication. The WatchGuard team is constantly improving their Login app, which is constantly improving the user interface, allowing for a smoother and quicker login process.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 7.8
Based on 3 answers
It failed a couple of times for a period of an hour or so, where systems were down.
Anonymous | TrustRadius Reviewer

Performance

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.0
Based on 3 answers
No apparent problem besides a couple of times that systems weren't working
Anonymous | TrustRadius Reviewer

Support Rating

Atlassian Crowd

Atlassian Crowd 9.0
Based on 2 answers
Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

WatchGuard AuthPoint 9.3
Based on 67 answers
In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.
Anonymous | TrustRadius Reviewer

In-Person Training

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 6.4
Based on 1 answer
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
Anonymous | TrustRadius Reviewer

Online Training

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.5
Based on 2 answers
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
Anonymous | TrustRadius Reviewer

Implementation Rating

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.9
Based on 12 answers
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atlassian Crowd

These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.
Anonymous | TrustRadius Reviewer

WatchGuard AuthPoint

We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
Anonymous | TrustRadius Reviewer

Scalability

Atlassian Crowd

No score
No answers yet
No answers on this topic

WatchGuard AuthPoint

WatchGuard AuthPoint 8.1
Based on 3 answers
We are a medium-sized company. We don't need rapid scaling.
Anonymous | TrustRadius Reviewer

Return on Investment

Atlassian Crowd

  • New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
  • The positives are always with the end user, which I have to say, Crowd was able to accomplish.
Craig Lockley | TrustRadius Reviewer

WatchGuard AuthPoint

  • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
  • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
  • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
Anonymous | TrustRadius Reviewer

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