What users are saying about
10 Ratings
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Based on 10 reviews and ratings
WatchGuard AuthPoint
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Top Rated
269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 269 reviews and ratings
Attribute Ratings
- WatchGuard AuthPoint is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend

8.0
Atlassian Crowd
80%
3 Ratings
8.9
WatchGuard AuthPoint
89%
163 Ratings
Likelihood to Renew

Atlassian Crowd
N/A
0 Ratings
8.9
WatchGuard AuthPoint
89%
14 Ratings
Usability

Atlassian Crowd
N/A
0 Ratings
8.5
WatchGuard AuthPoint
85%
25 Ratings
Availability

Atlassian Crowd
N/A
0 Ratings
7.8
WatchGuard AuthPoint
78%
3 Ratings
Performance

Atlassian Crowd
N/A
0 Ratings
8.0
WatchGuard AuthPoint
80%
3 Ratings
Support Rating

9.0
Atlassian Crowd
90%
2 Ratings
9.3
WatchGuard AuthPoint
93%
67 Ratings
In-Person Training

Atlassian Crowd
N/A
0 Ratings
6.4
WatchGuard AuthPoint
64%
1 Rating
Online Training

Atlassian Crowd
N/A
0 Ratings
8.5
WatchGuard AuthPoint
85%
2 Ratings
Implementation Rating

Atlassian Crowd
N/A
0 Ratings
8.9
WatchGuard AuthPoint
89%
12 Ratings
Product Scalability

Atlassian Crowd
N/A
0 Ratings
8.1
WatchGuard AuthPoint
81%
3 Ratings
Likelihood to Recommend
Atlassian Crowd
For companies that are already using other Atlassian systems, then Atlassian Crowd will fit in very well. This is especially the case if the company is not yet big enough to use LDAP for user management, Atlassian Crowd can act as a temporary solution until the company outgrows it, as it is much easier and simpler than LDAP.

Verified User
Employee in Information Technology
Computer Software Company, 1-10 employeesWatchGuard AuthPoint
WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
IT Director
RCG VenturesReal Estate, 51-200 employees
Pros
Atlassian Crowd
- It is very easy for users to create tickets
- Standing up atlassian crowd is a breeze
- Not having to manage any hardware infrastructure is great

Verified User
Project Manager in Engineering
Computer Software Company, 1001-5000 employeesWatchGuard AuthPoint
- The Authpoint Cloud portal is easy to use and navigate
- It integrates well with the Firebox and gateway
- Promptly sends 2FA request onto the user devices
- Its very easy to re-activate token on a new device if the device is lost or stolen
- Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Network Engineer
Not Just NetworksInformation Technology & Services, 1-10 employees
Cons
Atlassian Crowd
- Some systems that are not crucial turned into more work than what was originally deemed necessary to successfully deploy Crowd.
- Linux support was there as it was built mostly to support Windows based systems
- Documentation was supported but most issues we had required us to contact Atlassian support.
VP of IT & Innovation
Momentum Credit Union LtdBanking, 11-50 employees
WatchGuard AuthPoint
- While the set up was easy to do the instructions could use a little more details.
- It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Technical Specialist
CSI OnsiteComputer & Network Security, 11-50 employees
Pricing Details
Atlassian Crowd
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—WatchGuard AuthPoint
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.9
Based on 14 answers
Even for those tenants that we use strictly for mobile VPN only, the ease of user management makes continuing to use AuthPoint a no-brainer
Information Technology Manager
Kombi SportsApparel & Fashion, 11-50 employees
Usability
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.5
Based on 25 answers
WatchGuard AuthPoint is very user friendly, with minimal interaction needed to both set it up, and to maintain it's continued use. The log in interface is easily understood, with clear and easily understood icons to allow for different methods of authentication. The WatchGuard team is constantly improving their Login app, which is constantly improving the user interface, allowing for a smoother and quicker login process.

Verified User
Consultant in Information Technology
Information Technology & Services Company, 1-10 employeesReliability and Availability
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 7.8
Based on 3 answers
It failed a couple of times for a period of an hour or so, where systems were down.

Verified User
Employee in Other
Logistics & Supply Chain Company, 51-200 employeesPerformance
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.0
Based on 3 answers
No apparent problem besides a couple of times that systems weren't working

Verified User
Employee in Other
Logistics & Supply Chain Company, 51-200 employeesSupport Rating
Atlassian Crowd
Atlassian Crowd 9.0
Based on 2 answers
Overall, support is good, you get quick responses from Atlassian's official support system, and documentation is decent enough for you to find what you need.

Verified User
Employee in Information Technology
Computer Software Company, 1-10 employeesWatchGuard AuthPoint
WatchGuard AuthPoint 9.3
Based on 67 answers
In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.

Verified User
Account Manager in Social Media
Information Technology and Services Company, 11-50 employeesIn-Person Training
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 6.4
Based on 1 answer
It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.

Verified User
Vice-President in Information Technology
Information Technology & Services Company, 1-10 employeesOnline Training
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.5
Based on 2 answers
We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.

Verified User
Vice-President in Information Technology
Information Technology & Services Company, 1-10 employeesImplementation Rating
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.9
Based on 12 answers
the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 1001-5000 employeesAlternatives Considered
Atlassian Crowd
These products allow you to install them on your own infrastructure, so you can manage all aspects of them which can prevent you from getting throttled from API calls. When you hit a certain threshold of scale you may need to switch off of Atlassian Cloud to your own hardware. When you are a small startup, however, this product is probably a good starting point.

Verified User
Project Manager in Engineering
Computer Software Company, 1001-5000 employeesWatchGuard AuthPoint
We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.

Verified User
Director in Information Technology
Marketing & Advertising Company, 11-50 employeesScalability
Atlassian Crowd
No score
No answers yet
No answers on this topic
WatchGuard AuthPoint
WatchGuard AuthPoint 8.1
Based on 3 answers
We are a medium-sized company. We don't need rapid scaling.

Verified User
Manager in Information Technology
Civil Engineering Company, 51-200 employeesReturn on Investment
Atlassian Crowd
- New systems are tough when it comes to an ROI, as a dollar amount for saving time on a sign-in can be tough to track. Like most new systems that makes things slightly easier to execute as an end user or manage or support, it really might come down to the existing structure of how a company manages its users.
- The positives are always with the end user, which I have to say, Crowd was able to accomplish.
VP of IT & Innovation
Momentum Credit Union LtdBanking, 11-50 employees
WatchGuard AuthPoint
- Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
- The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
- A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.

Verified User
Manager in Information Technology
Aviation & Aerospace Company, 11-50 employees