Jira Product Discovery vs. productboard vs. UserVoice

It's a great tool for early stage ideation and prioritization in order to get alignment across product, design, and engineering. It works really well when teams are trying to consolidate scattered ideas into one validated pipeline. The scoring model and ability to link ideas directly to our regular Jira makes it easy to prepare for roadmap views

Incentivized

productboard is a fantastic piece of software for capturing product insights. I use it frequently very week to update suggestions for the product for new features. I also use it for enhancement suggestions. When speaking to customers or prospects, if it comes to light that there are features or changes that they would like to see within our software, I log and record these through Insights. Its a great place to capture this information. It provides me a platform to ensure that this information is accurately captured and I can be confident that it will be addressed in an appropriate manner and not get ignored.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Timeline view of ideas and the way you can group these into different views is fantastic.
• The ability to have connections to the main idea as sub ideas before reaching our delivery teams.
• Admin and feature controlls are great and getting even better.
• Recycling fields and goals from the other Atlassian products makes things easier to see and understand.

Incentivized

• Roadmap Management - Add/update the existing roadmap
• Progress Tracking - Track development progress of various features on the roadmap
• Gathering insights - Connect different sources to gather insights into a feature on the roadmap.

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• Advanced Reporting and Analysis: Reporting options are somewhat limited. It would be more helpful if it’s more customisable dashboards
• better Support for cross project visibility: it is challenging to see dependencies overlaps across different projects. It could’ve been improved
• More flexible roadmap customisations: Here customisation options are limited, formatting options could be improved

Incentivized

• Far too expensive per seat
• No way to track/manage projects
• No way to abstract sets of features into larger buckets for high-level presentations

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

Jira Product Discovery is good because it offers a lot in the way of centralising processes for bug management and its intake. However, it is not going to score higher as it has limited reporting and integration features. It also isnt setup to give updates via email to case loggers which would be really good

Incentivized

The day-to-day usability is good. More technical settings require a bit more effort.

Support is awesome and very responsive

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

productboard is my favorite, but that one is more Product oriented where Atlassian Jira Product Discovery seems more Dev focused so it is nice those tools compare. Azure is really nice in the UX and the way it presents the sprints and the stories in an easy manner. Atlassian Jira Product Discovery is great when creating the stories within itself and also works with productboard better than azure does currently.

Incentivized

Productboard is leaner, easier to use, and cleaner than Aha! I switched from Aha! to productboard and did not regret the decision. Aha! may be better suited to larger operations or teams, but productboard is perfect for smaller teams and solo product managers.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Shared understanding of goals has increased
• Management of large number of work items is good
• Sometimes if we dont manage it well it can get complex and people get lost.

Incentivized

• Handle better the needs/request of big customers
• Identify quick wins and big bets to positive impact the business
• Win time to report faster on roadmap to other stakeholders of the company

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized