productboard vs. UserVoice

The best feature of productboard is organized features, it has a very simple structure and can be read and understood by anyone. If your roadmap is very dynamic and the executive team needs to be on top of it, productboard is the best application out there. But if you have a small product and features do not change very often, then maybe you can look at other alternatives since productboard is expensive.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Flexibility to define different types of views.
• Great UX and UI.
• It's integrated with top project management tools as well as zaps for more customized processes.

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• Far too expensive per seat
• No way to track/manage projects
• No way to abstract sets of features into larger buckets for high-level presentations

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Easy to contact right through their Intercom app and incredibly fast to respond.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Productboard has a modern interface with a great user experience that will help you get onboard really fast especially if you are looking for one place to handle customer insights that are coming from different places and be able to score and report under value vs effort frameworks, and build roadmap views for different stakeholders for the company.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• ProductBoard is expensive, per user/month so ROI is not that great
• It is very useful the organization to view the roadmap
• It is mainly useful if someone dedicated (depending on the size of the product) is keeping it updated.

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized