What users are saying about
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Top Rated
252 Ratings
3 Ratings
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Score 8 out of 100

Playvox

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Top Rated
252 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Attribute Ratings

  • Playvox is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.5

ATOSS Staff Efficiency Suite

75%
2 Ratings
8.9

Playvox

89%
195 Ratings

Likelihood to Renew

ATOSS Staff Efficiency Suite

N/A
0 Ratings
8.6

Playvox

86%
6 Ratings

Usability

ATOSS Staff Efficiency Suite

N/A
0 Ratings
8.4

Playvox

84%
4 Ratings

Availability

ATOSS Staff Efficiency Suite

N/A
0 Ratings
9.1

Playvox

91%
1 Rating

Support Rating

ATOSS Staff Efficiency Suite

N/A
0 Ratings
5.4

Playvox

54%
5 Ratings

Implementation Rating

ATOSS Staff Efficiency Suite

N/A
0 Ratings
7.8

Playvox

78%
2 Ratings

Configurability

ATOSS Staff Efficiency Suite

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Product Scalability

ATOSS Staff Efficiency Suite

N/A
0 Ratings
6.4

Playvox

64%
1 Rating

Vendor post-sale

ATOSS Staff Efficiency Suite

N/A
0 Ratings
7.9

Playvox

79%
2 Ratings

Vendor pre-sale

ATOSS Staff Efficiency Suite

N/A
0 Ratings
8.8

Playvox

88%
2 Ratings

Likelihood to Recommend

ATOSS Software AG

ATOSS is well suited for companies working with different work patterns and on different sites. It is also possible to block the changes for the past, which is really useful if payroll is centralized. The interfaces work with multiple systems as well. But in order to avoid having a huge database, it has to be carefully cleaned from time to time by a system admin, especially if you give access to multiple persons.
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Playvox

Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.
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Pros

ATOSS Software AG

  • Flexibility on the configuration
  • Security role access management
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Playvox

  • monitoring the chats and calls to know your mistakes and get it solve.
  • analyst your skills, and it makes you to know are you doing well or not.
  • coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.
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Cons

ATOSS Software AG

  • Reports are not so easy to use.
  • No document upload.
  • Some specific balances needed for our business are not easy to manage.
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Playvox

  • The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
  • Keep a lot of information
  • It should have more languages for ease of control
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Pricing Details

ATOSS Staff Efficiency Suite

Starting Price

Editions & Modules

ATOSS Staff Efficiency Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Playvox

    Starting Price

    Editions & Modules

    Playvox editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing

      Likelihood to Renew

      ATOSS Software AG

      No answers on this topic

      Playvox

      I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business
      Read full review

      Usability

      ATOSS Software AG

      No answers on this topic

      Playvox

      Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.
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      Reliability and Availability

      ATOSS Software AG

      No answers on this topic

      Playvox

      I don't think I've encountered software problems before
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      Performance

      ATOSS Software AG

      No answers on this topic

      Playvox

      do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know
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      Support Rating

      ATOSS Software AG

      No answers on this topic

      Playvox

      We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.
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      Implementation Rating

      ATOSS Software AG

      No answers on this topic

      Playvox

      From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.
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      Alternatives Considered

      ATOSS Software AG

      This tool is suited for any airline company and based on a market benchmark done in 2009, we selected it as it was the only software that meets our requirements.
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      Playvox

      I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.
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      Scalability

      ATOSS Software AG

      No answers on this topic

      Playvox

      I think it is the best rating based on my experience
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      Return on Investment

      ATOSS Software AG

      • Less paper/Excel sheets: everything is centralized in the system
      • Time saving
      • Better communication: information is accessible faster and everywhere for the employees
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      Playvox

      • Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
      • Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.
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      Screenshots

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