20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 20 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 15 reviews and ratings
Attribute Ratings
- Attentive Mobile is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.7
Attentive
97%
3 Ratings
8.6
Zipwhip
86%
9 Ratings
Usability
10.0
Attentive
100%
1 Rating
8.0
Zipwhip
80%
1 Rating
Support Rating
10.0
Attentive
100%
1 Rating
1.9
Zipwhip
19%
4 Ratings
Likelihood to Recommend
Attentive
Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
Associate Director of Marketing
MusictodayMarketing & Advertising, 51-200 employees
Zipwhip
Zipwhip is well suited for many scenarios. Not only do we save money and time with integrations with other programs we have, but we can follow up with a client regarding a trip, should we need further information. A client makes an online reservation and we receive a notification. While we have most of the trip details, the number portion for the drop-off location is missing, so we can reach out directly to the client via Zipwhip and request this information. All aspects of the booking can be done online and with texting and without emails or calls, which is often what many clients who book online prefer. Zipwhip has improved its images/ photos which is fantastic as we use this to send vehicle images to clients, which helps secure bookings. Our employees also use it to send us images of receipts, vehicle engine warning lights that may come on, and other issues (such as a client who may have left a mess in a vehicle). We're also able to send clients documents too, which is great. Obviously, if we have a client with an issue or who is upset, texting is not the best platform on which to address their issues, but it helps us to assess the situation/ issue and gather information before we call the client in person.
Corporate & Group Services Manager
Diamond transportationTransportation/Trucking/Railroad, 11-50 employees
Pros
Attentive
- Account management
- Platform interface

Verified User
Director in Marketing
Health, Wellness and Fitness Company, 11-50 employeesZipwhip
- API to allow triggered text messaging.
- Tied to a direct phone number that people can also call.
- Easy to track a conversation in a thread.
Telecommunications Manager
EF Educational ToursLeisure, Travel & Tourism, 10,001+ employees
Cons
Attentive
- More communication on ways to improve
- More structure on calls with our account manager
- More clarity on insights and new ideas
Digital Marketing Manager
Astral BrandsCosmetics, 201-500 employees
Zipwhip
- I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
- The ability to send video through this program would significantly enhance its functionality for us.

Verified User
Director in Other
Automotive Company, 51-200 employeesPricing Details
Attentive
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Attentive Editions & Modules
—
Additional Pricing Details
—Zipwhip
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Zipwhip Editions & Modules
Edition
Starter | $19.001 |
---|---|
Unlimited | $49.001 |
Premium | $99.001 |
Commercial | Contact sales team |
- per month
- none
Additional Pricing Details
—Usability
Attentive
Attentive 10.0
Based on 1 answer
Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
Digital Marketing Manager
Astral BrandsCosmetics, 201-500 employees
Zipwhip
Zipwhip 8.0
Based on 1 answer
It was very easy for users to use, straight forward, and user friendly. The desktop app is very basic but easy to reply to an incoming text, but the user had to know to allow Chrome notifications to see new incoming text via the web browser, which is how they mainly used it.
Telecommunications Manager
EF Educational ToursLeisure, Travel & Tourism, 10,001+ employees
Support Rating
Attentive
Attentive 10.0
Based on 1 answer
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
Digital Marketing Manager
Astral BrandsCosmetics, 201-500 employees
Zipwhip
Zipwhip 1.9
Based on 4 answers
Swift response time, multiple people have been willing to help with any issue, really anything you could be looking for from a service standpoint, they offer.

Verified User
Director in Other
Automotive Company, 51-200 employeesAlternatives Considered
Attentive
While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
Associate Director of Marketing
MusictodayMarketing & Advertising, 51-200 employees
Zipwhip

Verified User
Executive in Sales
Sports Company, 51-200 employeesReturn on Investment
Attentive
- Some clients seeing 50x ROAS (which plateaus eventually)
- All clients making money
Associate Director of Marketing
MusictodayMarketing & Advertising, 51-200 employees
Zipwhip
- Less confusing worker experience for our customers
- Less back and forth communication
- Less need for documentation about things communicated over text
Senior Associate, Worker Experience
WorkriseStaffing & Recruiting, 501-1000 employees