What users are saying about

Attentive vs Zipwhip

Attentive
2 Ratings
Zipwhip
9 Ratings

Attentive

2 Ratings
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Score 9.5 out of 100

Based on 2 reviews and ratings

Zipwhip

9 Ratings
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Score 7.8 out of 100

Based on 9 reviews and ratings

Likelihood to Recommend

Attentive

Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.

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John Laudisio | TrustRadius Reviewer
John Laudisio
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Zipwhip

I really dislike Zipwhip, especially now that there are so many more options out there. If you are still using a landline or a desk phone, but need the ability to receive/send text messages from your phone number, this would work well for you still. Besides that, I can't see many reasons to use this product anymore. Things like EZtexting offer these same functions and more. Or even better, Dialpad offers the voice and text options for one price.

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Mike Monteiro | TrustRadius Reviewer
Mike Monteiro
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Pros

Attentive

  • Great UI
  • Easy to use
  • Great ROI

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
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Zipwhip

  • Scheduled texts - when scheduling an appointment, we schedule a text to be sent prior to this appointment
  • Automations - we can set up auto texts and responses

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Attentive

  • Agency billing is a little messy
  • Reporting is all Excel based, not interactive
  • Occasional (rare) bugs in the UI

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John Laudisio | TrustRadius Reviewer
John Laudisio
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Zipwhip

  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.

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Anonymous | TrustRadius Reviewer
Verified User
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Usability

Attentive

Attentive 10.0
Based on 1 answer
Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
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Zipwhip

Zipwhip 8.0
Based on 1 answer
It was very easy for users to use, straight forward, and user friendly. The desktop app is very basic but easy to reply to an incoming text, but the user had to know to allow Chrome notifications to see new incoming text via the web browser, which is how they mainly used it.

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Mike Monteiro | TrustRadius Reviewer
Mike Monteiro
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Support Rating

Attentive

Attentive 10.0
Based on 1 answer
Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.

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Kathryn Clare-Salzler | TrustRadius Reviewer
Kathryn Clare-Salzler
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Zipwhip

Zipwhip 3.5
Based on 3 answers
I've never had to contact support.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Attentive

While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.

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John Laudisio | TrustRadius Reviewer
John Laudisio
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Zipwhip

Enabling the business number is a key feature for us. Also, their pricing is all inclusive which is super helpful and a lot easier when it is not per text pricing model for our kind of business and reselling.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Attentive

  • Some clients seeing 50x ROAS (which plateaus eventually)
  • All clients making money

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John Laudisio | TrustRadius Reviewer
John Laudisio
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Zipwhip

  • Much quicker responses = greater technician efficiency = more profit.
  • Serving as a legal record of approved or declined services has saved us from a couple of very bad situations.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Attentive

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Attentive Editions & Modules

—
Additional Pricing Details
—

Zipwhip

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Zipwhip Editions & Modules

Edition
Starter$19.001
Unlimited$49.001
Premium$99.001
CommercialContact sales team
  1. per month
Additional Pricing Details
—

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