Auris vs. ClickTime vs. Sage HRMS

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

I cannot think of a situation where ClickTime would not be suited. Whether you have 1 or 100 employees, 5 or 500 jobs, when time is entered into the system it can be tracked, compared, and managed. It's particularly good for any company that needs to track time for hourly billing or to look at the average times it takes to do various jobs for flat billing - both of which our company does.

Incentivized

Sage HRMS might be great for a smaller company under 1,000 employees. I would not recommend it for larger companies. It becomes too burdensome because many processes still have to be manual and reports take forever to process if you have too many records in your system

Incentivized

• Cheap payroll processing but [in my opinion] you get what you pay for
• [In my experience] great ability to frustrate their customers
• Geat for the economy because [I feel] they hire so many different people and [in my experience] they don't hang around [so] you don't know who your rep is

• ClickTime expense report system and ClickTime app helps organization track and allocate project cost to each individual project.
• Their website and ClickTime app is very user friendly and easy to setup in the initial phase.
• Their website and ClickTime app tracks hours to each assign project very well and let's manager approve the hours that has been submitted by the employee or consultant.

Incentivized

• Reporting - there are three levels of reporting - 1. Standard Reports 2. Query Tool - users can create very simple list with some filtering functionality 3. Crystal Reports - user can create very simple to complex report pulling data from multiple table, calculated fields, etc.
• Benefit Tracking - benefit plans are setup utilizing rate tables therefore rate changes are updated globally
• Payroll - everyday payroll processing and tax filing that is very user friendly

Incentivized

• Sometimes I don't receive the email to remind me to process payroll.
• The local rep that helped with the setup is no longer with the company and I don't have anyone to contact locally if needed.
• I wish there was a one click button so that I could just repeat the same payroll as last time.

Incentivized

• I don't really have much that could be improved on - for everything that I have needed to use ClickTime for, it has been easy and intuitive.

Incentivized

• It is sometimes hard to identify parts of competency/compensation history. We built tables to store this data but it is not laid out well on the screen.
• Sometimes, even when you tell the system to "Add to History" it doesn't update so there is history missing. This impacts someone that relies on history for troubleshooting and reports.

Incentivized

I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced

Incentivized

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

We have had a good response from ClickTime when we have needed to ask questions.

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

Only Paylocity has comparable technology but costs way more. The customer support at all 3 of these companies is a nightmare. This isn't news to anyone who has been in business for a while. If you're a broker, ADP and Paychex are going to try and steal your clients every day.

All other programs we have looked at did not allow for us to create billable clients to track time against. They were simply time and attendance platforms for tracking when employees worked.

Incentivized

Sage HRMS is popular and it's used in most organizations due to the reputation of Sage in coming up with popular and reliable business softwares. The software is not that expensive and after learning how to use it, everything becomes smooth and perfect. It's ultimate strength lies in payroll management and helping in applicant tracking capabilities

Incentivized

• The price has been great. It was much cheaper than the other company we used (starts with an A).
• The onboarding has been a big time-saver. Positive ROI for that!
• Having a separate login for my CPA firm has been another big time-saver! The other company we used didn't offer that.

Incentivized

• Better tracking and accountability with minimal daily time investment.
• Less time spent on administrative data entering by payroll team than previous manual methods.
• Good interface for managers to track their team's time efficiently.

Incentivized

• Sage HRMS allowed us to manage payroll in house.
• It was disappointing that we had to use an outside vendor to file and pay our withholding tax.
• Ultimately, the decision was made to outsource payroll after using HRMS for 3 years.

Incentivized