Auth0 vs. SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Auth0
Score 8.1 out of 10
N/A
Auth0® is an identity solution that provides secure access to any application, for any user. Safeguarding, according to the vendor, billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 lets users integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control. It can authenticate users…
$0
per month
SAP Customer Data Solutions
Score 8.0 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
Auth0SAP Customer Data Solutions
Editions & Modules
Free: Up to 25,000 monthly active users
$0
per month
Essentials: Up to 500 monthly active users
$35
per month
Professional: Up to 500 monthly active users
$240
per month
Enterprise
Contact for quote
per month
Enterprise
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
Auth0SAP Customer Data Solutions
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Auth0SAP Customer Data Solutions
Features
Auth0SAP Customer Data Solutions
Identity Management
Comparison of Identity Management features of Product A and Product B
Auth0
7.5
80 Ratings
8% below category average
SAP Customer Data Solutions
-
Ratings
ID-Management Access Control7.974 Ratings00 Ratings
ID Management Single-Sign On (SSO)8.075 Ratings00 Ratings
Multi-Factor Authentication8.470 Ratings00 Ratings
Tag Management
Comparison of Tag Management features of Product A and Product B
Auth0
-
Ratings
SAP Customer Data Solutions
7.8
27 Ratings
5% below category average
Tag library00 Ratings7.826 Ratings
Tag variable mapping00 Ratings7.824 Ratings
Ease of writing custom tags00 Ratings7.825 Ratings
Rules-driven tag execution00 Ratings7.825 Ratings
Tag performance monitoring00 Ratings8.024 Ratings
Page load times00 Ratings7.925 Ratings
Mobile app tagging00 Ratings7.524 Ratings
Library of JavaScript extensions00 Ratings7.623 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Auth0
-
Ratings
SAP Customer Data Solutions
7.6
28 Ratings
7% below category average
Standard visitor segmentation00 Ratings8.028 Ratings
Behavioral visitor segmentation00 Ratings8.027 Ratings
Traffic allocation control00 Ratings4.627 Ratings
Website personalization00 Ratings9.726 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
Auth0
-
Ratings
SAP Customer Data Solutions
6.6
29 Ratings
21% below category average
Account Scoring00 Ratings7.927 Ratings
Customer Data Governance00 Ratings8.828 Ratings
Data Connectors00 Ratings4.729 Ratings
Data Enhancement00 Ratings5.529 Ratings
Data Ingestion00 Ratings6.329 Ratings
Data Storage00 Ratings3.129 Ratings
Data Visibility00 Ratings8.029 Ratings
Event Data00 Ratings6.327 Ratings
Identity Resolution00 Ratings8.927 Ratings
User Ratings
Auth0SAP Customer Data Solutions
Likelihood to Recommend
7.7
(82 ratings)
9.0
(58 ratings)
Likelihood to Renew
8.2
(1 ratings)
9.5
(10 ratings)
Usability
7.7
(28 ratings)
9.1
(7 ratings)
Availability
-
(0 ratings)
9.0
(57 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
8.2
(3 ratings)
9.1
(8 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(7 ratings)
Implementation Rating
-
(0 ratings)
7.3
(7 ratings)
Configurability
6.4
(50 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
Auth0SAP Customer Data Solutions
Likelihood to Recommend
Okta
Great for user authentication and access priviledge management. We are using it for both our commercial and financial clients and Auth0 meets all the regulations and due diligence required to close deals with these enterprise customers. Given their tiered pricing structure, we don't see a scenario where Auth0 would not be appropriate for the solution it provides.
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SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
Okta
  • RBAC is simple, straight forward and easy to manage
  • Integrations of Social Login are simple to configure and the Auth0 documentation shows step by step how to configure it
  • Rules/Hooks provide customization to the Auth0 flow, making it a great solution to define how we allow our users to login into our applications
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SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
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Cons
Okta
  • Price point for ALL features can get a bit pricey. But they have a startup plan which helps big time. Developer plans start at $23/mo and do not include all features.
  • Actions, rules, hooks, and email customization are great features, but the UI is a bit tough sometimes, not very responsive to screen size and code editors are cut off in a difficult place to maneuver.
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SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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Likelihood to Renew
Okta
For our purposes, Auth0 is still one of the best valued RBAC platforms in the market.
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SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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Usability
Okta
Like in my case, it helps me build a better business by requiring authentication and better login features, as they are needed quickly. It helps me save time by not having to create it from scratch and provides better role-based login and access. One of my most helpful features is SSO (Single Sign On). If the user wants Microsoft-able SSO, Auth0 provides an all-in-one.
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SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
Okta
No answers on this topic
SAP
The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
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Performance
Okta
No answers on this topic
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
Okta
There isn't a clear method to get a hold of support when trouble arises if you're on their standard plan. You can file a support ticket and they generally are responsive. I've often been able to find similar questions to the questions I've had when it comes to support in their ticket history, however, some have been closed without a satisfactory conclusion for the original poster.
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SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
Okta
No answers on this topic
SAP
because it was made directly in the company
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Online Training
Okta
No answers on this topic
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
Okta
No answers on this topic
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
Okta
We went with Auth0 over Okta due to price concerns and the overall simplicity of Auth0. We chose Auth0 over Amazon Cognito because Cognito has very poor documentation and client library support. Auth0 offers a service that hits the sweet spot for organizations with small development teams and limited finances.
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SAP
Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
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Scalability
Okta
No answers on this topic
SAP
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
Okta
  • SAML SSO is a breeze - this alone saves a lot of dev/support hours.
  • We are not worried by hackers and chasing security protocols and standards, I guess about half a day job of a developer.
  • Telling customers we can connect them with what ever they have whether its social / SAML / OIDC put us in flexible position
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SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
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ScreenShots

Auth0 Screenshots

Screenshot of multi-factor authentication with Auth0Screenshot of Auth0's user interface tools. These help administrators manage user identities including password resets, creating and provisioning, blocking and deleting users.Screenshot of a view of the customer's digital experience; this includes smart recommendations based on previous behavior, an experience tailored specifically to their mobile device, and easy discovery of travel options.Screenshot of the Auth0 Identity Access Management platform, built on AWS. It is designed to deliver a universal authentication and authorization as a service for web, mobile and legacy applications.to 7000+ customers worldwide.Screenshot of Auth0’s Adaptive MFA, which is based on various types of behavioral signals, meaning the MFA step is only presented when deemed risky. This preserves the experience for the majority of users, while maintaining a strong security posture.

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform