What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 8 out of 100
3 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Auvik

Auvik works great for discovering a network, listing assets, documenting device connectivity details, and capturing configurations of many common network devices. It is more suited for larger or complex networks. It is probably overkill for small, flat networks with only a handful of network devices. We are very satisfied with their support.
Mike Erhart | TrustRadius Reviewer

Datto RMM

Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.
Anonymous | TrustRadius Reviewer

Pros

Auvik

  • Network discovery
  • Network mapping
  • Network troubleshooting
  • SNMP monitoring
Drew Hackworth | TrustRadius Reviewer

Datto RMM

  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
Pablo Magliola | TrustRadius Reviewer

Cons

Auvik

  • Connector is somewhat difficult to install.
  • Lacks true network monitoring capabilities.
  • Needs a better database of equipment and what should be monitored on said equipment right out of the box.
Jeff Aiken | TrustRadius Reviewer

Datto RMM

  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Auvik

We felt like Auvik provided much more detailed connectivity information than Traverse. In our specific environment, Auvik was less expensive than Traverse.I really meant IT Glue's product, Network Glue. My techs were already in love with Auvik as this product was being developed. We use IT Glue for documentation and we might choose different if we had to make the decision today.We've used What's Up Gold in the past and it was great as a monitoring product. I'm sure they have continued to develop more capabilities, but Auvik was stronger to us when focused on primarily network devices.
Mike Erhart | TrustRadius Reviewer

Datto RMM

Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs.Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
Pablo Magliola | TrustRadius Reviewer

Return on Investment

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation
Drew Hackworth | TrustRadius Reviewer

Datto RMM

  • I lost a client because of numerous hardware failures
  • I had a client that lost data because the Datto backup didn't work
  • I've spent more money in the implementation of Datto because of all the issues than my ROI for at least a year.
Anonymous | TrustRadius Reviewer

Pricing Details

Auvik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Datto RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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