What users are saying about
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Top Rated
126 Ratings
24 Ratings

Auvik

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Top Rated
126 Ratings
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Score 9.2 out of 100
24 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Network Performance Monitoring

    7.7

    Auvik

    77%

    Datto RMM

    Feature Set Not Supported
    N/A
    Auvik ranks higher in 10/10 features

    Automated network device discovery

    8.2
    82%
    91 Ratings
    N/A
    0 Ratings

    Network monitoring

    8.3
    83%
    91 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    7.6
    76%
    72 Ratings
    N/A
    0 Ratings

    Alerts

    8.0
    80%
    90 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.3
    73%
    71 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    7.2
    72%
    55 Ratings
    N/A
    0 Ratings

    Network mapping

    8.0
    80%
    89 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.8
    68%
    66 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.4
    74%
    73 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Auvik is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.3

    Auvik

    93%
    104 Ratings
    6.9

    Datto RMM

    69%
    4 Ratings

    Likelihood to Renew

    9.6

    Auvik

    96%
    2 Ratings

    Datto RMM

    N/A
    0 Ratings

    Usability

    7.3

    Auvik

    73%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Availability

    9.1

    Auvik

    91%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Performance

    8.2

    Auvik

    82%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Support Rating

    9.4

    Auvik

    94%
    4 Ratings

    Datto RMM

    N/A
    0 Ratings

    Product Scalability

    9.1

    Auvik

    91%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Vendor post-sale

    10.0

    Auvik

    100%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Vendor pre-sale

    10.0

    Auvik

    100%
    1 Rating

    Datto RMM

    N/A
    0 Ratings

    Likelihood to Recommend

    Auvik Networks Inc.

    Auvik is a fantastic product for MSPs looking to more effectively and efficiently monitor and manage their clients' network infrastructure. It is a great fit for MSPs serving SMBs. It is a less good fit for very small IT Support companies, clients with fewer than five network devices, or very large enterprises looking for an in-house network management solution.
    Read full review

    Datto Inc

    Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.
    Read full review

    Pros

    Auvik Networks Inc.

    • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
    • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
    • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
    Read full review

    Datto Inc

    • Remote connection options
    • Reporting
    • Remote tools available
    • Visibility
    Read full review

    Cons

    Auvik Networks Inc.

    • Install and launch instructions, especially regarding shared collectors can be difficult to follow.
    • The branded colors of gray and black lines can be hard to understand and things with a higher contrast like green for good connections might be beneficial.
    • Persistent filters on the traffic insights dashboard would be useful.
    Read full review

    Datto Inc

    • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
    • The RMM is poorly coded, designed and implemented.
    • Autotask was a decent integration until the integration failed and couldn't be resolved.
    Read full review

    Pricing Details

    Auvik

    Starting Price

    Editions & Modules

    Auvik editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Datto RMM

      Starting Price

      $0

      Editions & Modules

      Datto RMM editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Auvik Networks Inc.

        Because it's an amazing product.
        Read full review

        Datto Inc

        No answers on this topic

        Usability

        Auvik Networks Inc.

        The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
        Read full review

        Datto Inc

        No answers on this topic

        Reliability and Availability

        Auvik Networks Inc.

        We have never had a major outage or impact that was noticeable.
        Read full review

        Datto Inc

        No answers on this topic

        Performance

        Auvik Networks Inc.

        Pages can be slow to load on larger sites but tends to be fine for most clients.
        Read full review

        Datto Inc

        No answers on this topic

        Support Rating

        Auvik Networks Inc.

        Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
        Read full review

        Datto Inc

        No answers on this topic

        Alternatives Considered

        Auvik Networks Inc.

        I came onboard with Solarwinds already installed and running. It took me some time to learn my way around the Web interface. Nice product but a little convoluted for me. We weren't using it to it's full potential. It did work well for network monitoring, and configuration backups. Compared to Auvik, the interface of Auvik is cleaner and easier to navigate. Not needing to connect to the VPN to view is also a big advantage. We evaluated both Darktrace and LogRhythm before evaluating Auvik. Both of these products were impressive but required a little more configuration time at initial setup. The biggest reason for deciding on Auvik was the price to be honest. Auvik beat the others pricing by over 50% easily. As impressive as the others were, after evaluating Auvik, we were skeptical that the price would be too high just like the others. Needless to say, we were pleasantly surprised and was a no brainer on our final decision to pursue Auvik
        Read full review

        Datto Inc

        Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs. Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
        Read full review

        Scalability

        Auvik Networks Inc.

        Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
        Read full review

        Datto Inc

        No answers on this topic

        Return on Investment

        Auvik Networks Inc.

        • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
        Read full review

        Datto Inc

        • I've always had an RMM tool being used with our company, so I don't know what life was like for them beforehand. It's a massive time saver for sure. No more going to homes/desks when we can do it remotely with this tool. I think the cost is well worth the time saved.
        Read full review

        Screenshots

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