What users are saying about
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Top Rated
157 Ratings

AVI-SPL

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Top Rated
157 Ratings
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Score 8.4 out of 100
14 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • AVI-SPL is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

AVI-SPL

84%
95 Ratings
8.2

Deloitte Consulting

82%
8 Ratings

Likelihood to Renew

4.9

AVI-SPL

49%
8 Ratings

Deloitte Consulting

N/A
0 Ratings

Usability

4.9

AVI-SPL

49%
4 Ratings

Deloitte Consulting

N/A
0 Ratings

Availability

5.3

AVI-SPL

53%
2 Ratings

Deloitte Consulting

N/A
0 Ratings

Performance

4.8

AVI-SPL

48%
2 Ratings

Deloitte Consulting

N/A
0 Ratings

Support Rating

8.4

AVI-SPL

84%
94 Ratings

Deloitte Consulting

N/A
0 Ratings

In-Person Training

10.0

AVI-SPL

100%
1 Rating

Deloitte Consulting

N/A
0 Ratings

Implementation Rating

3.2

AVI-SPL

32%
4 Ratings

Deloitte Consulting

N/A
0 Ratings

Configurability

5.3

AVI-SPL

53%
2 Ratings

Deloitte Consulting

N/A
0 Ratings

Contract Terms and Pricing Model

9.0

AVI-SPL

90%
1 Rating

Deloitte Consulting

N/A
0 Ratings

Ease of integration

8.0

AVI-SPL

80%
1 Rating

Deloitte Consulting

N/A
0 Ratings

Product Scalability

4.8

AVI-SPL

48%
2 Ratings

Deloitte Consulting

N/A
0 Ratings

Professional Services

6.0

AVI-SPL

60%
2 Ratings

Deloitte Consulting

N/A
0 Ratings

Vendor post-sale

8.1

AVI-SPL

81%
4 Ratings

Deloitte Consulting

N/A
0 Ratings

Vendor pre-sale

9.2

AVI-SPL

92%
4 Ratings

Deloitte Consulting

N/A
0 Ratings

Likelihood to Recommend

AVI-SPL, LLC

My education coordinator at AVI-SPL does a terrific job setting up on-site meetings between myself and the system designer. Together, we have successfully designed and installed 2 systems in the past 5 years. The installation teams, though sometimes difficult to contact, have done an excellent job installing the equipment as designed. We elected to get service contracts when our systems were first installed, but let the agreement expire. In hindsight, I wish AVI-SPL had done a little more to push for renewing the service agreement.
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Deloitte

Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.
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Pros

AVI-SPL, LLC

  • Their Field Engineers are great at solving break/fix issues all across the country.
  • They are always available within a day or two and they can troubleshoot every piece of equipment I have.
  • The knowledge base is something I exploit to remind me of what works and doesn't. My Sales and Service reps are available to me when I need advice on room equipment, programming, or even best practices.
  • They have become my hands and eyes wherever I don't have staff. I use their Field Engineers and Service techs to help me prep and test for Return to Office at more than 30 facilities.
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Deloitte

  • Thorough due diligence/questions list
  • Solid understanding of financial fundamentals at every level of the organization
  • Ability to recommend and implement relevant financial products (ERP, etc).
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Cons

AVI-SPL, LLC

  • The design of the solutions needs to be more appropriate for the size of the room. Still cannot understand why they'd use a Poly Studio X50 for the Executive board room.
  • Communication between installation technicians and project managers & design engineers needs to improve. In the first room, the technicians had schematics to use for installation, leading to 1-hour delay on installation day.
  • More attention to details, missing parts which led to delays on 2nd room.
  • Faster response time for service support.
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Deloitte

  • The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
  • Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
  • Reports could be a bit better structured and more straight to the point.
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Pricing Details

AVI-SPL

Starting Price

Editions & Modules

AVI-SPL editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Cost:

    No setup fee

    Additional Details

    Contact vendor for pricing information.

    Pricing Info

    Deloitte Consulting

    Starting Price

    Editions & Modules

    Deloitte Consulting editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Cost:

      No setup fee

      Additional Details

      Likelihood to Renew

      AVI-SPL, LLC

      Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization.
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      Deloitte

      No answers on this topic

      Usability

      AVI-SPL, LLC

      They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
      Read full review

      Deloitte

      No answers on this topic

      Reliability and Availability

      AVI-SPL, LLC

      AVI-SPL always availability. I have no issue
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      Deloitte

      No answers on this topic

      Performance

      AVI-SPL, LLC

      No issue at my end.
      Read full review

      Deloitte

      No answers on this topic

      Support Rating

      AVI-SPL, LLC

      We have not noticed a substantial improvement in our support when initiated via the Global Help Desk. The team is always responsive and helpful but seems to be constrained by manpower issues and the availability of on-site technicians when they are required. We also frequently see issues connecting our service calls to the support service agreement we have in place, resulting in errant billing.
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      Deloitte

      No answers on this topic

      In-Person Training

      AVI-SPL, LLC

      SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
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      Deloitte

      No answers on this topic

      Implementation Rating

      AVI-SPL, LLC

      We were not at all satisfied. We had to hire another company to go behind them to get it to work
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      Deloitte

      No answers on this topic

      Alternatives Considered

      AVI-SPL, LLC

      AVI-SPL is the premium product, so we tend to work with them on the most significant projects where the scale, complexity, or visibility of space mean that we will need the best and more reliable end product. If we need to keep costs to a minimum, we know that is when we need to look at more local integrators. They also tend to offer the best price on equipment, so we also like to get quotes from them when we have a project that we will need to handle in-house.
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      Deloitte

      The decision was based on the reputation of Deloitte Consulting and the fast that management had already worked with the team and knew what was to be expected. The other vendors did a good job pitching the business but at the end of the day there was a bias to go with Deloitte and also the fact that the project assignment being awarded to Deloitte would give prestige to the company.
      Read full review

      Contract Terms and Pricing Model

      AVI-SPL, LLC

      All is good
      Read full review

      Deloitte

      No answers on this topic

      Scalability

      AVI-SPL, LLC

      The system was not scalable with the hardware they ordered
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      Deloitte

      No answers on this topic

      Professional Services

      AVI-SPL, LLC

      I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
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      Deloitte

      No answers on this topic

      Return on Investment

      AVI-SPL, LLC

      • We make heavy use of their Toronto and Houston implementations. Both with heavy input from our design team. These spaces have relatively few problems.
      • Conversely, some integration heavy projects like our Calgary ONE project, while impressive, had very high incident counts over their lifespan and had cost more than expected to maintain.
      • AVI's willingness to design around our requirements is very helpful in ongoing support and work.
      Read full review

      Deloitte

      No answers on this topic

      Screenshots

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