AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
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Deloitte Consulting
Score 9.2 out of 10
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Deloitte Consulting is a global IT consulting firm with expertise across a wide range of technologies and domains.
AVI-SPL listens well to their customers so that they can provide optimal solutions to the identified problems. Because of the level of sophistication that they bring to every project, they may not be well suited for smaller installations where that level of complexity isn’t necessary.
Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.
Install times are generally booked out a bit. I know that there is a balance between demand and onhand resources.
Pricing. They are by far one of the most expensive. I constantly need to look for ways to trim back costs because there is quite a lot baked into the quote in terms of maintenance and it feels like a cash grab in the end. I've gotten quotes elsewhere due to some of the numbers I've received and they all have come well under AVI-SPL's. Here's the list of line items from what I've seen from my last quote and this is from one conference room. Equipment Total, Installation Materials, Professional Services, Direct Costs, General and Administrative, Room Support and Maintenance, Device Maintenance. This feels egregious.
The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
Reports could be a bit better structured and more straight to the point.
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
I don't believe I have directly worked with the AVI SPL global help desk. However, when we have had equipment issues, we have been able to work through our rep, who involves support or engineering services, as well as communication with the vendor directly, and that has been very helpful for us.
Given a caveat that this project had major changes to overcome, I would say AVI-SPL did about as well as any large installer out there could do under the circumstances.
AVI SPL was selected for this project based on its competitive pricing. They were also chosen based on the timeliness of their proposal since our project was under a very specific deadline that we were given by our project leadership. They met the deadline and executed the project in a manner consistent with our quality standards.
Feedback of our Training rooms is great! People rely on them for large conferences, meetings, and Trainings. The rooms are easy to use and reliable.
Having the peace of mind of a service contract keeps me doing my job instead of troubleshooting a broken room. I get to work with my customers to make sure they always have what they need.
Rooms going down is a major disruption to our business. We have dozens of conference rooms that are used constantly. Without these rooms up and running, we lose business. AVI-SPL helps keep our rooms up to date and reliable so we can keep doing business.
