AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.
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Deloitte Consulting
Score 9.3 out of 10
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Deloitte Consulting is a global IT consulting firm with expertise across a wide range of technologies and domains.
It would depend on the task and project scope. I recommend them in helping with equipment and dealer or rep needs, and we have worked with AVI SPL into 2025 for this need. We had some difficult integration projects in 2021 to 2022 that did not go so well on the integration side, so there is room for improvement there. However, there were major widespread industry equipment challenges at that time. But in today's market and equipment availability, it may have been a different experience. But we continue to use AVI SPL for some of our equipment needs at this time.
Deloitte is proficient in all aspects of customer relationship management. Outside of improving client relationships, they helped us strengthen our compliance and risk management and created internal operational efficiencies. The consultants did a very good job of working together with our team and were very transparent and professional in answering all questions raised during the implementation process. We were all on the same page in the end there were no dissatisfied managers.
Install times are generally booked out a bit. I know that there is a balance between demand and onhand resources.
Pricing. They are by far one of the most expensive. I constantly need to look for ways to trim back costs because there is quite a lot baked into the quote in terms of maintenance and it feels like a cash grab in the end. I've gotten quotes elsewhere due to some of the numbers I've received and they all have come well under AVI-SPL's. Here's the list of line items from what I've seen from my last quote and this is from one conference room. Equipment Total, Installation Materials, Professional Services, Direct Costs, General and Administrative, Room Support and Maintenance, Device Maintenance. This feels egregious.
The price is a bit steep, but considering how functional it is, it's fair to pay in order to work with a good CRM system.
Some methods of scheduling meetings and overall consistent check-ins could have been more organized and flexible to meet the needs of our organization.
Reports could be a bit better structured and more straight to the point.
They are a great company to work with overall, but there is always room for improvement. We have had incredibly positive experiences with our main sales rep for any and all purchases. The installation team in southwest VA is lacking and lead to quite a lot of issues on a large scale project last year.
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
I have not yet had to engage their help desk for support, so I am unable to provide any feedback regarding their global help desk support capabilities. Their project management team has been very responsive for support during the project lifecycle, which may be different than their operational support services.
Given a caveat that this project had major changes to overcome, I would say AVI-SPL did about as well as any large installer out there could do under the circumstances.
I have use plenty of other A/V companies in the past. They all have they pros and cons. AVI-SPL has consistently proven they can get the job done on time, within budget, and the type of quality I need and expect. AVI-SPL's service department has been able to keep our rooms going on short notice whenever we have an issue. It was a no-brainer to purchase a service contract with them.
