AVI-SPL vs. Yeastar P-Series PBX System

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AVI-SPL
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
AVI-SPL is a digital workplace services provider that works with organizations globally to improve team collaboration through video and audio technology.N/A
Yeastar P-Series PBX System
Score 8.4 out of 10
N/A
More than just a PBX, Yeastar P-Series PBX System is a converged system purposed-built for SMEs' business communications. As a "PBX-Plus-More" solution, the P-Series unify voice, video, applications, and collaboration together, helping SMEs to enable extra productivity, fill the UC gap, and accomplish more sophisticated…N/A
Pricing
AVI-SPLYeastar P-Series PBX System
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
AVI-SPLYeastar P-Series PBX System
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
AVI-SPLYeastar P-Series PBX System
Top Pros

No answers on this topic

Top Cons

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User Ratings
AVI-SPLYeastar P-Series PBX System
Likelihood to Recommend
9.0
(179 ratings)
9.1
(2 ratings)
Likelihood to Renew
9.1
(11 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Availability
4.0
(2 ratings)
-
(0 ratings)
Performance
3.6
(2 ratings)
-
(0 ratings)
Support Rating
8.3
(171 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
6.0
(6 ratings)
-
(0 ratings)
Configurability
4.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.0
(1 ratings)
-
(0 ratings)
Ease of integration
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
3.6
(2 ratings)
-
(0 ratings)
Professional Services
8.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.4
(3 ratings)
-
(0 ratings)
User Testimonials
AVI-SPLYeastar P-Series PBX System
Likelihood to Recommend
AVI-SPL, LLC
We've gone through a few other A/V support organizations over the years. Our growth and needs have greatly changed. Prior A/V partners proved to be severely lacking in capability. It felt like playing whack a mole with snuffing out issue after issue rather than addressing the root cause of issues. Since working with AVI SPL, the number of issues we've faced have dropped immensely
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Yeastar
We strongly recommend P-series for corporate seeking high-quality and available communication systems. From our experience, the P-series was the solution of a client that tried many cloud IPPBX solutions with little or no satisfaction. The P-series success resulted from the so-called " benefit of the doubt". We were really fortunate to realize this deal turned into a genuine win/win transaction. At least the client was satisfied and regained trust in cloud-based communication systems. For small structures we would not recommend P-Series, any structure below 50 users the P-series would be over budget.
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Pros
AVI-SPL, LLC
  • The desk mics are a game changer. They can be moved closer to the presenter so that there is never a missed word!
  • The camera quality is great! It's important to us to look professional to others outside of the company and this technology helps with that.
  • The quick response time on technical issues. Yes, there is always a wait time to have a tech come out. But it also goes to show they stay busy because they are in high demand! Every tech from the installation to software issues that have came to the office are very informative about the software and incredibly nice, which is appreciated more than you know.
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Yeastar
  • Advanced features
  • Easy deployment
  • Quality
  • Stable
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Cons
AVI-SPL, LLC
  • The wait time for the components has been very long.
  • Some of the components agreed upon in the original contract have been discontinued so parts are changing.
  • Because of parts being discontinued, we will now have a controller that is no longer removable from the wall.
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Yeastar
  • With the recent software release there is hardly nothing to mention
  • there was a feature missing such as Call monitoring , however solved with an upgrade
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Likelihood to Renew
AVI-SPL, LLC
Although we've done a lot of business with AVI-SPL, the last few projects have been very bumpy and project completion schedules have been missed by a few months, causing some disruption in our ability to use the spaces as planned. This factors into getting lot of complaints from the intended end users. AVI-SPL is still one of the few large A/V subcontractors in our region that is capable of doing a multi-million A/V installation project. With limited choice we tend to go back to them given their familiarity with our organization. UPDATE: Having completed the ACC Rio Grande Campus renovation, my opinions of AVI-SPL have improved. They finished the project strong with the support of new PM that did a great job of picking up where we left off and carrying the project through to 100% completion to the Owner's satisfaction.
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Yeastar
No answers on this topic
Usability
AVI-SPL, LLC
They had us replace the PC three times stating that the PSU was not strong enough to power the USB bus. The last PC had a 1500w PSU. The USB devices kept not working because they had too many USB devices connected. We had to hire another company to come out and fix this mistake as well. They redesigned the solution to get the features that we requested from the beginning and something that would work correctly
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Yeastar
No answers on this topic
Reliability and Availability
AVI-SPL, LLC
AVI-SPL always availability. I have no issue
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Yeastar
No answers on this topic
Performance
AVI-SPL, LLC
No issue at my end.
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Yeastar
No answers on this topic
Support Rating
AVI-SPL, LLC
They have a customer support portal, which can be helpful at times, but it is limited in what you can see or do. Their internal support platform is a very high-end system, but it appears that they have not implemented it well, so data to the customer portal side is incomplete. Reports are difficult to get from the internal system, and more often have to be built manually by the account team. They cannot provide me an inventory of what they have installed, nor an inventory by ticket of what has been RMA'd and replaced. Their data management is inconsistent. we struggle to get the correct ticket information sometimes.
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Yeastar
No answers on this topic
In-Person Training
AVI-SPL, LLC
SPL-AVI covers all the questions when asked. Excellent demo on how to use the system in our community.
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Yeastar
No answers on this topic
Implementation Rating
AVI-SPL, LLC
We were not at all satisfied. We had to hire another company to go behind them to get it to work
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Yeastar
No answers on this topic
Alternatives Considered
AVI-SPL, LLC
AVI-SPL is a professional integrator in the Audio Video industry. They have always been the top choice in my book! The people that work for the company will be friendly and knowledgeable. The AVI-SPL employees that come to work on your project are professional and respectful of the environment they are working in
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Yeastar
Yeastar P-Series PBX System is cost-effective. It has advanced overall features with built-in software.
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Contract Terms and Pricing Model
AVI-SPL, LLC
All is good
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Yeastar
No answers on this topic
Scalability
AVI-SPL, LLC
The system was not scalable with the hardware they ordered
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Yeastar
No answers on this topic
Professional Services
AVI-SPL, LLC
I would consider inside sales as a professional service. My experience with AVI-SPL and Amanda Laraia has been second to none.
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Yeastar
No answers on this topic
Return on Investment
AVI-SPL, LLC
  • We have seen a reduction in ticket volume in spaces recently updated by AVI-SPL.
  • While hard to quantify, AVI-SPL's multi-vendor support affords us peace of mind; we know that they can assist us with issues, regardless of the failure point.
  • Internal subjective feedback shows a positive view of the spaces AVI-SPL has integrated for us.
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Yeastar
  • It is not always a question of return on investment. Mostly about flexibility, accessibility, and reliability
  • In our case there was no ROI question, in fact, the client ended up paying more in cloud renting than having it on-premise
  • The client had many obligations regarding ease of use (Linkus), managing space for call recording, and the blacklist of outgoing calls towards specific numbers. That was not easily possible with on-premise point 1 above to be met.
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ScreenShots

AVI-SPL Screenshots

Screenshot of AVI-SPL Symphony mobile appScreenshot of AVI-SPL meeting room reference designsScreenshot of AVI-SPL meeting and collaboration solutionsScreenshot of AVI-SPL Symphony benefitsScreenshot of AVI-SPL services

Yeastar P-Series PBX System Screenshots

Screenshot of Operator PanelScreenshot of WebRTC/Video ConferencingScreenshot of WallboardScreenshot of DashboardScreenshot of Linkus Mobile ClientScreenshot of Linkus Desktop Client