Awaken Intelligence vs. Chorus by ZoomInfo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Awaken Intelligence
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Awaken Intelligence offer software to help the user see the complete picture for a contact centre. Its voice analytics, speech analytics, actionable insights, dynamic call scripting and agent guidance products are presented as flexible, easy to work with and adaptable as a call centre evolves and grows. The Awaken Intelligence team boast over 35 years combined experience operating outsourced contact centres and providing software solutions, meaning their products are designed by contact…N/A
Chorus by ZoomInfo
Score 8.6 out of 10
N/A
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
Pricing
Awaken IntelligenceChorus by ZoomInfo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Awaken IntelligenceChorus by ZoomInfo
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Awaken IntelligenceChorus by ZoomInfo
Features
Awaken IntelligenceChorus by ZoomInfo
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Awaken Intelligence
-
Ratings
Chorus by ZoomInfo
8.3
21 Ratings
4% above category average
Speech-to-Text Transcription00 Ratings9.021 Ratings
Keyword Detection00 Ratings9.020 Ratings
Sentiment Analysis00 Ratings6.818 Ratings
Speaker Diarization00 Ratings7.818 Ratings
Call Recording Playback00 Ratings9.521 Ratings
Call Summarization00 Ratings9.621 Ratings
Conversion Metrics00 Ratings8.918 Ratings
Keyword Search & Retrieval00 Ratings6.918 Ratings
Call Tagging00 Ratings7.614 Ratings
Integration with CRM Systems00 Ratings7.515 Ratings
Best Alternatives
Awaken IntelligenceChorus by ZoomInfo
Small Businesses
Clari Copilot
Clari Copilot
Score 9.1 out of 10
Clari Copilot
Clari Copilot
Score 9.1 out of 10
Medium-sized Companies
Clari
Clari
Score 8.7 out of 10
Clari
Clari
Score 8.7 out of 10
Enterprises
Clari
Clari
Score 8.7 out of 10
Clari
Clari
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Awaken IntelligenceChorus by ZoomInfo
Likelihood to Recommend
9.0
(1 ratings)
9.4
(285 ratings)
Likelihood to Renew
-
(0 ratings)
6.1
(4 ratings)
Usability
-
(0 ratings)
5.0
(6 ratings)
Support Rating
-
(0 ratings)
8.2
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(2 ratings)
Ease of integration
-
(0 ratings)
6.8
(3 ratings)
User Testimonials
Awaken IntelligenceChorus by ZoomInfo
Likelihood to Recommend
Awaken Intelligence
With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles
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ZoomInfo
Chorus by ZoomInfo is great when I’m running back-to-back sales calls and don’t have time for detailed notes. It captures follow-up items, competitor mentions, and even customer questions I might have missed in the moment. It’s also helpful for coaching new reps. Where it’s less useful is on super short internal check-ins or casual conversations where full transcripts and insights aren’t really needed.
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Pros
Awaken Intelligence
No answers on this topic
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
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Cons
Awaken Intelligence
No answers on this topic
ZoomInfo
  • Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
  • Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
  • Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
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Likelihood to Renew
Awaken Intelligence
No answers on this topic
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Usability
Awaken Intelligence
No answers on this topic
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
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Support Rating
Awaken Intelligence
No answers on this topic
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Implementation Rating
Awaken Intelligence
No answers on this topic
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Alternatives Considered
Awaken Intelligence
No answers on this topic
ZoomInfo
Chorus by ZoomInfo offers a balanced approach compared to these platforms. Against Salesloft, Chorus provides better conversation intelligence and AI-driven insights while Salesloft excels in cadence management. Versus Gong, Chorus delivers similar analytics with a more intuitive user interface and faster implementation. Compared to Microsoft Teams, Chorus transforms basic call recording into actionable sales intelligence with advanced coaching features Teams lacks.
What sets Chorus apart is its functionality and usability - robust enough for enterprise needs without complexity, yet more sophisticated than other software with basic features. The ZoomInfo integration also provides unique prospecting context that enhances conversation preparation
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Return on Investment
Awaken Intelligence
No answers on this topic
ZoomInfo
  • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
  • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
  • Sales training improvement so that we can focus on listening time
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ScreenShots

Awaken Intelligence Screenshots

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Chorus by ZoomInfo Screenshots

Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.