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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Axcient x360Recover

    Score8.6 out of 10
    N/AAxcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console and create a virtual private cloud called a Virtual Office. The Virtual Office ensures security, privacy and reliability for every organization needing to run one or more failover virtual machines in…N/A

    Commvault Cloud

    Score7.7 out of 10
    N/ACommvault® Cloud is a cyber resilience platform built to meet the demands of hybrid enterprises. It delivers data security and recovery in the cloud, powered by advanced AI, to help organizations see, manage, and recover data wherever it lives.N/A

    CrashPlan

    Score6.8 out of 10
    N/ACrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

    $8

    per month per user

    Pricing
    Axcient x360RecoverCommvault CloudCrashPlan
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Axcient x360RecoverCommvault CloudCrashPlan
    Free Trial
    YesYesYes
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional Details——Discount available for annual billing.
    More Pricing Information
    Community Pulse
    Axcient x360RecoverCommvault CloudCrashPlan
    Considered Multiple Products
    ConnectWise
    No answer on this topic
    Commvault
    Chose Commvault Cloud
    Commvault's use of deduplication and compression saves us terabytes of on the wire data nightly. We have nightly backups occurring at over a hundred different locations and Commvault is able to manage it all as a complete system.
    Incentivized
    CrashPlan
    Chose CrashPlan
    CrashPlan just makes backups simple. It's LDAP integration isn't locked in to only AD (i.e., CommVault) and the product is much more solid and reliable than the end user portion of Tivoli's CDP offering that was replaced in our environment by CrashPlan. I can't stress enough …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    41 Answers
    100%
    Would buy again
    60 Answers
    100%
    Would buy again
    11 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    40 Answers
    100%
    Delivers good value for the price
    55 Answers
    100%
    Delivers good value for the price
    11 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    40 Answers
    100%
    Happy with the feature set
    60 Answers
    100%
    Happy with the feature set
    11 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    36 Answers
    94%
    Lived up to sales and marketing promises
    47 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    40 Answers
    94%
    Implementation went as expected
    50 Answers
    100%
    Implementation went as expected
    11 Answers
    Features
    Axcient x360RecoverCommvault CloudCrashPlan
    Data Center Backup
    Comparison of Data Center Backup features of Axcient x360Recover and Commvault Cloud and CrashPlan
    Feature
    Axcient x360Recover
    8.4
    37 Ratings
    5% above category average
    Commvault Cloud
    7.2
    77 Ratings
    15% below category average
    CrashPlan
    8.3
    1 Ratings
    3% below category average
    Universal recovery9.033 Ratings8.067 Ratings9.01 Ratings
    Instant recovery4.436 Ratings7.064 Ratings9.01 Ratings
    Recovery verification9.635 Ratings7.068 Ratings9.01 Ratings
    Business application protection8.134 Ratings7.572 Ratings7.01 Ratings
    Multiple backup destinations9.831 Ratings5.371 Ratings8.01 Ratings
    Incremental backup identification9.636 Ratings7.077 Ratings7.01 Ratings
    Backup to the cloud9.636 Ratings7.559 Ratings8.01 Ratings
    Deduplication and file compression7.432 Ratings7.575 Ratings00 Ratings
    Snapshots7.437 Ratings7.571 Ratings00 Ratings
    Flexible deployment8.336 Ratings6.166 Ratings8.01 Ratings
    Management dashboard8.837 Ratings7.567 Ratings9.01 Ratings
    Platform support7.637 Ratings7.067 Ratings8.01 Ratings
    Retention options7.636 Ratings8.065 Ratings9.01 Ratings
    Encryption9.934 Ratings7.564 Ratings00 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Axcient x360Recover and Commvault Cloud and CrashPlan
    Feature
    Axcient x360Recover
    8.8
    34 Ratings
    9% above category average
    Commvault Cloud
    -
    Ratings
    CrashPlan
    8.0
    1 Ratings
    6% below category average
    Continuous data protection9.927 Ratings00 Ratings10.01 Ratings
    Replication8.032 Ratings00 Ratings8.01 Ratings
    Operational reporting and analytics6.832 Ratings00 Ratings00 Ratings
    Malware protection8.323 Ratings00 Ratings00 Ratings
    Multi-location capabilities9.631 Ratings00 Ratings00 Ratings
    Ransomware Recovery9.95 Ratings00 Ratings6.01 Ratings
    Disaster Recovery
    Comparison of Disaster Recovery features of Axcient x360Recover and Commvault Cloud and CrashPlan
    Feature
    Axcient x360Recover
    8.6
    37 Ratings
    12% above category average
    Commvault Cloud
    -
    Ratings
    CrashPlan
    -
    Ratings
    Disaster Recovery Planning9.633 Ratings00 Ratings00 Ratings
    Hot Sites9.126 Ratings00 Ratings00 Ratings
    Disaster Recovery Testing9.636 Ratings00 Ratings00 Ratings
    Automated Disaster Recovery6.129 Ratings00 Ratings00 Ratings
    Best Alternatives
    Axcient x360RecoverCommvault CloudCrashPlan
    Small Businesses
    Arcserve ShadowProtect
    Score6.7 out of 10
    BDRShield
    Score6.4 out of 10
    Acronis Cyber Protect
    Score8.7 out of 10
    Medium-sized Companies
    Datto SIRIS
    Score9.8 out of 10
    Bacula Enterprise
    Score8.5 out of 10
    Carbonite by OpenText
    Score7.1 out of 10
    Enterprises
    HPE Zerto Software
    Score9.5 out of 10
    Bacula Enterprise
    Score8.5 out of 10
    Druva Security Cloud
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Axcient x360RecoverCommvault CloudCrashPlan
    Likelihood to Recommend
    10.0
    (53 ratings)
    6.5
    (79 ratings)
    6.7
    (84 ratings)
    Likelihood to Renew
    9.1
    (12 ratings)
    9.0
    (8 ratings)
    9.9
    (2 ratings)
    Usability
    8.8
    (3 ratings)
    7.0
    (16 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (1 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (2 ratings)
    8.6
    (52 ratings)
    5.0
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    2.0
    (1 ratings)
    9.1
    (4 ratings)
    9.7
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Axcient x360RecoverCommvault CloudCrashPlan
    Likelihood to Recommend
    ConnectWise
    I feel that Axcient x360Recover is well suited for any environment, both large and small. Weather you build your own device, BYOD or purchase one of theirs, it all works great. I even use it at home via the direct to cloud option. Well work the investment. I am unable to find a downside at this time.
    Read full review
    Commvault
    Commvault works well in a large environments with a variety of client types and data classes. With its policy-based configurations, it makes administration of large environments easier when configuring storage and retention, copies, schedules, client configs, etc. Commvault also backs up just about everything you can think of, and works with almost all storage and compute platforms, so there are rarely any cases where Commvault cannot accommodate.
    Incentivized
    Read full review
    CrashPlan
    Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
    Read full review
    Pros
    ConnectWise
    • Setup and configuration is extremely easy.
    • The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
    • Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
    • The system documentation is concise and easy to use.
    • The support team is absolutely fantastic.
    Read full review
    Commvault
    • Commvault is the Swiss Army knife for data protection in an Enterprise environment. You name the environment and Commvvault has something to protect it. Very helpful in this on-prem/off-prem world that is developing into a DevOps world.
    • Improves our Disaster Recovery
    • Starting to utilize for data migration for VMware in places where Zerto is too expensive
    Incentivized
    Read full review
    CrashPlan
    • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
    • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
    • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
    • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
    Incentivized
    Read full review
    Cons
    ConnectWise
    • The only thing missing is the ability to cancel a backup as they appear to just continue to try to run even after rebooting the BDR and endpoint until a failure finally occurs.
    • The only other ask would be to expand support to Linux operating systems.
    Incentivized
    Read full review
    Commvault
    • For database restores, it has to restore the entire database in order to recover just one table.
    • Backups of virtual machines with direct attached storage is difficult.
    • I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups.
    Incentivized
    Read full review
    CrashPlan
    • The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
    • While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
    • The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
    • Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
    • Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
    • While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
    Read full review
    Likelihood to Renew
    ConnectWise
    We've been using Axcient over the years and have worked with their development team to suggest new features, something that you would not normally be able to do with other companies. They listen to what we have to say and understand that we are a business, just like them. It's great to know that someone will always be there for you when you need them.
    Incentivized
    Read full review
    Commvault
    It is serving it's purpose and for companies that have a smaller IT staff, it is not time consuming to manage. Support for the product when needed has been very good and they are responsive when tickets are opened for support. The product is scalable so as we grow we can easily increase the resources as needed on the backend.
    Incentivized
    Read full review
    CrashPlan
    No other product works as well.
    Read full review
    Usability
    ConnectWise
    It is overall very easy to install and get working. Install the application, select the drives you want to backup or leave blank and backup all drives. It starts to run immediately. You configure all the backup retention and how often to run in the portal so once you deploy the agent it is very easy to get started. After the backup completes. The portal will perform a test boot and auto verification of the image.
    Incentivized
    Read full review
    Commvault
    Have a interface very user friendly. You do not need a lot of training, or any formal training really, to get up and going and use nearly all of the functionality of the product. This facilitates the post-implementation company as it reduces costs with backup specialists and any trained analyst can take care of its infrastructure. One negative point is not all the options and features are in the HTML view.
    Incentivized
    Read full review
    CrashPlan
    Overall, it is simple to use, lightweight, and effective.
    Incentivized
    Read full review
    Reliability and Availability
    ConnectWise
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software.
    Incentivized
    Read full review
    CrashPlan
    No answers on this topic
    Performance
    ConnectWise
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed and provide to organizations with flexible and scalable software
    Incentivized
    Read full review
    CrashPlan
    No answers on this topic
    Support Rating
    ConnectWise
    Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
    Incentivized
    Read full review
    Commvault
    I would rate Commvault's support as an 'average' support. Now that we have a very experienced guy working with Commvault, most of the time we can fix or do anything by ourselves. We had some issues with their support taking a really long time to respond and fix some issues in the past. In most cases we ended up appealing to the community, other peers, or Commvault's SE team.
    Incentivized
    Read full review
    CrashPlan
    Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
    Incentivized
    Read full review
    In-Person Training
    ConnectWise
    No answers on this topic
    Commvault
    Traning is very easy very helpful
    Incentivized
    Read full review
    CrashPlan
    No answers on this topic
    Online Training
    ConnectWise
    No answers on this topic
    Commvault
    Commvault training is very important and very helpful full for immplementation.
    Incentivized
    Read full review
    CrashPlan
    No answers on this topic
    Implementation Rating
    ConnectWise
    I had the miss fortune to go back to this device. Alot has changed since the first time I had used it. Now instead a full deployable network appliance, you have to download a preconfigured virtual machine that will only run on an ESXi server. What about Hyper-V? I have many clients that are Hyper-V only. I setup a test lab to get this thing up and running and it has been a nightmare to say the least. Will be looking at other options.
    Incentivized
    Read full review
    Commvault
    Plan well and make sure you collect all the required information and details before going for implementation. Organize it in step by step or break the setup into different modules to make it simple.
    Incentivized
    Read full review
    CrashPlan
    Very easy to follow the install guide.
    Read full review
    Alternatives Considered
    ConnectWise
    Security and encryption of Axcient is a top priority . Axcient have all the tools to provide solutions to different kind of businesses Best part is it has an MSP friendly console to manage multiples devices and clients at the same Dashboard. Deployment process is very easy in Windows an VMWare Devices.
    Read full review
    Commvault
    In the past it has been necessary to leverage multiple products to provide a complete data protection solution. Commvault Complete Backup & Recovery has been able to mirror the functions of competitive products while increasing functionality and management. Commvault Complete Backup & Recovery works cleanly in disparate environments that leverage dissimilar technologies and products.
    Incentivized
    Read full review
    CrashPlan
    Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
    Incentivized
    Read full review
    Scalability
    ConnectWise
    No answers on this topic
    Commvault
    Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software
    Incentivized
    Read full review
    CrashPlan
    No answers on this topic
    Return on Investment
    ConnectWise
    • The few customers I have I feel confident and comfortable that a disaster will make recovery easy and fast for my clients.
    • I can set it up and forget about it with reports and alerts
    • I recommend it to any client that requires a good solid backup solution;
    Read full review
    Commvault
    • I am not privy to ROI, but just having confidence and trust that Commvault will back up whatever needs backing up, and that we will always be able to restore it quickly, allows our technical people to concentrate on the problem at hand, knowing that we do not have to worry about the safety of the data. This saves time for some very expensive human resources and shortens schedules by eliminating a whole class of data safety and disaster recovery issues.
    Incentivized
    Read full review
    CrashPlan
    • Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
    • Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
    • We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
    Incentivized
    Read full review
    ScreenShots

    CrashPlan Screenshots

    Screenshot of Dashboard – Endpoints Backup, Shows: Active users, assets, completed restores, total data backed up, and users without active assets.Screenshot of Dashboard – OneDrive for Business
This screen tracks backup performance for OneDrive for Business.
Metrics: Active users, active assets, users with completed backups, assets not protected (0%), and total backup size (321.45 MB).
Reports include Data Protection Scorecard, Asset Assignment, and Capacity Savings.Screenshot of Dashboard – Microsoft Exchange
This screen presents Microsoft Exchange backup overview.Screenshot of Dashboard – SharePoint Online
This view shows backup activity for SharePoint Online.