Azure DevOps vs. Workato

Azure DevOps works well when you’ve got larger delivery efforts with multiple teams and a lot of moving parts, and you need one place to plan work, track it properly, and see how everything links together. It’s especially useful when delivery and development are closely tied and you want backlog items, code and releases connected rather than spread across tools. Where it’s less of a fit is for small teams or simple pieces of work, as it can feel like more setup and process than you really need, and non-technical users often struggle with the interface. It also isn’t great if you want instant, easy programme-level views or a very visual planning experience without putting time into configuration.

Incentivized

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.

• Utilize Git as a repository to share work between multiple users
• Ability to configure Pipelines to build containers to run virtual deployments and testing scripts.
• Split individual tasks and relate to master documents for quick navigation and ability to see overall picture of project.
• Track status of each task
• Integrate with Git to utilize branches, merging, approvals, history, etc.

Incentivized

• The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
• Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
• Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.

• I did mention it has good visibility in terms of linking, but sometimes items do get lost, so if there was a better way to manage that, that would be great.
• The wiki is not the prettiest thing to look at, so it could have refinements there.
• It could improve the search slightly better.

• Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
• Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.

Incentivized

I don't think our organization will stray from using VSTS/TFS as we are now looking to upgrade to the 2012 version. Since our business is software development and we want to meet the requirements of CMMI to deliver consistent and high quality software, this SDLC management tool is here to stay. In addition, our company uses a lot of Microsoft products, such as Office 365, Asp.net, etc, and since VSTS/TFS has proved itself invaluable to our own processes and is within the Microsoft family of products, we will continue to use VSTS/TFS for a long, long time.

Incentivized

We need to develop Enterprise Application Integrations and Workato was not designed for this

It's a great help to get more information about new feature release and stay updated on what the dev team is working on. I like how easy it is to just login and read through the work items. Each work item has basic details: Title, Description, Assigned to, State, Area (what it belongs to), and iteration (when it’s worked on). See image above.They move through different states (New → Discovery → Ready for Prod → etc.).

Incentivized

The sheer work Workato eliminates from people's daily jobs is simply a great contribution to people's productivity and a boost to capability. It actually strikes the balance between business and tech teams. It also reduces dependency on developers, and speeds up their delivery too. The only reason it's not a full 10/10 is for the price - it's a bit expensive for what we'd like, and their batch or high data volume processing can be improved.

When we've had issues, both Microsoft support and the user community have been very responsive. DevOps has an active developer community and frankly, you can find most of your questions already asked and answered there. Microsoft also does a better job than most software vendors I've worked with creating detailed and frequently updated documentation.

Incentivized

They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together

Incentivized

Was not part of the process.

Incentivized

We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.

Microsoft Planner is used by project managers and IT service managers across our organization for task tracking and running their team meetings. Azure DevOps works better than Planner for software development teams but might possibly be too complex for non-software teams or more business-focused projects. We also use ServiceNow for IT service management and this tool provides better analysis and tracking of IT incidents, as Azure DevOps is more suited to development and project work for dev teams.

Incentivized

We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.

• We have saved a ton of time not calculating metrics by hand.
• We no longer spend time writing out cards during planning, it goes straight to the board.
• We no longer track separate documents to track overall department goals. We were able to create customized icons at the department level that lets us track each team's progress against our dept goals.

Incentivized

• As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
• For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.