Barracuda ECHOplatform for MSPs vs. Carbonite Endpoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Barracuda ECHOplatform for MSPs
Score 7.6 out of 10
N/A
The Barracuda ECHOplatform (formerly from Intronis) is an interface designed to simplify a data protection strategy by putting everything MSPs need to protect their SMBs in one place, and offering it all for a flat fixed rate. Barracuda acquired Intronis in 2015.N/A
Carbonite Endpoint
Score 6.8 out of 10
N/A
Carbonite Endpoint provides an enterprise-grade backup solution for all endpoints, including mobile devices or devices spread across a distributed enterprise network.
$24
per month
Pricing
Barracuda ECHOplatform for MSPsCarbonite Endpoint
Editions & Modules
No answers on this topic
Basic Computer Backup
$24
per month
Advanced Endpoint Protection
$34
per month
Basic Server Backup
$50
per month
Basic Backup
$55
per month
Advanced Server Protection
$147
per month
Advanced Protection
$199
per month
Offerings
Pricing Offerings
Barracuda ECHOplatform for MSPsCarbonite Endpoint
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Barracuda ECHOplatform for MSPsCarbonite Endpoint
Considered Both Products
Barracuda ECHOplatform for MSPs
Chose Barracuda ECHOplatform for MSPs
Carbonite is a very good product but Intronis is much better suited for businesses. Acronis is a very comparable product especially as it does such a good job of image level backups of machines.
Carbonite Endpoint

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Barracuda ECHOplatform for MSPsCarbonite Endpoint
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No answers on this topic

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User Ratings
Barracuda ECHOplatform for MSPsCarbonite Endpoint
Likelihood to Recommend
7.0
(2 ratings)
8.8
(22 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Support Rating
-
(0 ratings)
9.7
(6 ratings)
User Testimonials
Barracuda ECHOplatform for MSPsCarbonite Endpoint
Likelihood to Recommend
Barracuda Networks, Inc.
If a backup solution is needed without purchasing an appliance, the Intronis solution does a great job of backing up data and replicating to the cloud. The backup is restricted by total data, so any databases and other items are covered as long as it's under the total data cap.
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Carbonite, an OpenText company
Carbonite Endpoint 360 is a great solution for any organization with compliance needs. Office 365 defaults to a 30 day backup of all data. Carbonite Endpoint 360 extends this well beyond 30 days and provides an all-inclusive source for retention for data in Office 365. Any small to medium business would greatly benefit from this solution as they can design their entire infrastructure in Office 365 and ensure it's all backed up.
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Pros
Barracuda Networks, Inc.
  • Centralized console for all Intronis backup software installations
  • Linked connection to the Barracuda Cloud Control console to manage essentials and backup appliances
  • Alerting from backup software can range from simple to complex as well as schedule options
Read full review
Carbonite, an OpenText company
  • It is excellent at automating your backups. You don't need to manually do it, just set it up once and let it run in the background.
  • It's pretty simple to set up and use. It will automatically suggest the best options that work for most people and you can be up and running pretty quickly.
  • It's safe and reliable. We have been using it for a couple of years now and had no major issues.
  • Their phone support is excellent.
  • It's also really easy to maintain your backed up data to reduce redundancy.
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Cons
Barracuda Networks, Inc.
  • the expanding of the roles that are allowed, just 4 seems to be too limiting
  • integration of the campus should be self service not a email and wait for 24 hour turn around
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Carbonite, an OpenText company
  • To be honest not so impressed with the amount of time it has taken to get data backed up to the cloud.
  • I have not had to do a restore at this time so I cannot comment on the restore process.
  • I was not aware at time of procurement that the upload process would take so long since we were not procuring their hardware. Sales rep mad it seem like upload would only take a day or two and we are now starting week 7 hoping to be done by week 8 for 1.5 TBs of data.
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Likelihood to Renew
Barracuda Networks, Inc.
No answers on this topic
Carbonite, an OpenText company
I found their alerting to be very poor. I missed several days of backups without knowledge of this, until I signed into the portal. I would get daily emails reporting backups were in progress or done, but nothing indicating that a backup had been stuck or paused for 3 days. For this reason alone, I did not renew.
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Support Rating
Barracuda Networks, Inc.
No answers on this topic
Carbonite, an OpenText company
Does what it needs to do quietly and efficiently in the background without interrupting the workflow. It offers instant automated back-ups without troubling the end user. As it is such an automated system, once it is up and running, there is little or no support needed from the service provider. From what I understand the support from Carbonite during the setup and implementation was absolutely fine.
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Alternatives Considered
Barracuda Networks, Inc.
The platform was a requirement to get access to the products, but it seemed a bit rushed and some of the feature are not consistent, like the cloud to cloud you need to create an admin for the tech to implement vs the creds passed over from ECHOplatform.
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Carbonite, an OpenText company
We have also used Mozy Pro and Dropbox. They are all pretty similar in functionality/features of backing up data (not system state or databases as I don't think any of the 3 are well suited for that). To me, it comes down to personal preference and choosing a product that is universal for multiple users, for ease of management.
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Return on Investment
Barracuda Networks, Inc.
  • This is a great solution for backups when a backup appliance is not necessary (or within economic range).
  • Local NAS replication can provide faster recovery of data in the event of a catastrophy.
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Carbonite, an OpenText company
  • Carbonite Endpoint has demonstrated value in its ability to easily restore seemingly lost files for remote users.
  • While we haven't yet had to exercise it, knowing we have the option of remotely wiping endpoints containing sensitive data has brought confidence to our management team that we can mitigate data breaches through preventable means.
  • The privacy issue around device tracking is costing the company in terms of employee trust and morale and needs to be mitigated with appropriate messaging and/or disabling of this feature.
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ScreenShots