17 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

Barracuda RMM (formerly Managed Workplace)

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Datto RMM

Datto is probably suited best for providers that are starting out or don't care much about client satisfaction. Hardware failures should be the exception, not the rule. It is the other way around with Datto products. They have horrible support and management [in my experience] and really don't want to solve any problems. I used their File Protection service as well as their Workplace service, both were abysmal failures [in my opinion]. The file protection failed within two weeks of installation and could never be resolved. Workplace worked 50% of the time, the app crashed the other 50% of the time. New Dell PowerEdge with Windows 2019 so no, the hardware was not an issue.
Anonymous | TrustRadius Reviewer

Pros

Barracuda RMM (formerly Managed Workplace)

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Datto RMM

  • Monitoring
  • Patch Management
  • Remote control
  • Scripting management
Pablo Magliola | TrustRadius Reviewer

Cons

Barracuda RMM (formerly Managed Workplace)

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Datto RMM

  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
Anonymous | TrustRadius Reviewer

Support Rating

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace) 5.4
Based on 5 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Datto RMM

No score
No answers yet
No answers on this topic

Alternatives Considered

Barracuda RMM (formerly Managed Workplace)

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Datto RMM

Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs.Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
Pablo Magliola | TrustRadius Reviewer

Return on Investment

Barracuda RMM (formerly Managed Workplace)

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Datto RMM

  • I lost a client because of numerous hardware failures
  • I had a client that lost data because the Datto backup didn't work
  • I've spent more money in the implementation of Datto because of all the issues than my ROI for at least a year.
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda RMM (formerly Managed Workplace)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Datto RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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