19 Ratings
24 Ratings
19 Ratings
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Score 8 out of 100
24 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Barracuda RMM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Barracuda RMM

80%
6 Ratings
6.9

Datto RMM

69%
4 Ratings

Support Rating

4.4

Barracuda RMM

44%
5 Ratings

Datto RMM

N/A
0 Ratings

Likelihood to Recommend

Barracuda Networks, Inc.

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
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Datto Inc

Very well suited for MSPs, which is where we are being allowed to use it from. Quite cheap compared to some competitors, too. It's an all-around useful tool for managing your users and their machines for keeping things up to date, tracking specs, and troubleshooting.
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Pros

Barracuda Networks, Inc.

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
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Datto Inc

  • Remote connection options
  • Reporting
  • Remote tools available
  • Visibility
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Cons

Barracuda Networks, Inc.

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
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Datto Inc

  • Their hardware was terrible. We had one product fail four times in 3 months, another fail twice in six months. Same client.
  • The RMM is poorly coded, designed and implemented.
  • Autotask was a decent integration until the integration failed and couldn't be resolved.
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Pricing Details

Barracuda RMM

Starting Price

Editions & Modules

Barracuda RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Datto RMM

    Starting Price

    $0

    Editions & Modules

    Datto RMM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Barracuda Networks, Inc.

      We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
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      Datto Inc

      No answers on this topic

      Alternatives Considered

      Barracuda Networks, Inc.

      AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
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      Datto Inc

      Unlike other RMMs, Datto does not require a scripting expert or level 3 engineer in order to set up and for its daily use. I see the ComStore, where you'll find a great amount of pre-made and tested scripts, as one of its greatest strenghts. You'll typically find what you need in there without the need to create, script or figure it out for yourself. If you can't find exactly what you're looking for, you'll very likely find something that can be easily copied and modified to your needs. Integration with both Autotask and ConnectWise Manage for two-way ticketing and asset management works seamlessly.
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      Return on Investment

      Barracuda Networks, Inc.

      • Saves time for employees which saves money for the company.
      • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
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      Datto Inc

      • I've always had an RMM tool being used with our company, so I don't know what life was like for them beforehand. It's a massive time saver for sure. No more going to homes/desks when we can do it remotely with this tool. I think the cost is well worth the time saved.
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