TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Basecamp

    Score8.6 out of 10
    N/ABasecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

    $15

    per month per user

    Freedcamp

    Score8.2 out of 10
    N/AThe vendor states Freedcamp helps tens of thousands of teams around the world manage their work. Their free plan contains tasks(in list and kanban view), milestones, discussions, calendar, time-tracking and password management. On their premium plans, they also offer Gantt charts, Wikis, Issue Tracking, CRM and Invoices+.

    $2.49

    per month

    Workamajig

    Score7.6 out of 10
    N/AWorkamajig is a project management system with capabilities such as file sharing, resource management, and revenue projection.

    $41

    per month per user

    Pricing
    BasecampFreedcampWorkamajig
    Editions & Modules
    Basecamp Plus
    $15
    per month per user
    Basecamp Pro Unlimited
    $299
    per month (billed annually)
    Basecamp Free
    Free
    Limited Capabilities
    Minimalist
    $2.49
    per month
    Business
    $8.99
    per month
    In-house
    $41
    per month per user
    Agency
    $41
    per month per user
    Enterprise
    Contact
    per month per user
    Offerings
    Pricing Offerings
    BasecampFreedcampWorkamajig
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BasecampFreedcampWorkamajig
    Considered Multiple Products
    37signals
    Chose Basecamp
    My previous company felt that it was an "all in one" platform because it was one place to house our documents, it has the messaging option, and it was easy to keep track of important dates through it where clients/assisting teams could see.
    Incentivized
    Freedcamp
    No answer on this topic
    Workamajig
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    50 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    86%
    Happy with the feature set
    48 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    36 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    42 Answers
    No answers on this topic
    No answers on this topic
    Features
    BasecampFreedcampWorkamajig
    Project Management
    Comparison of Project Management features of Basecamp and Freedcamp and Workamajig
    Feature
    Basecamp
    8.9
    124 Ratings
    15% above category average
    Freedcamp
    8.9
    4 Ratings
    15% above category average
    Workamajig
    4.9
    13 Ratings
    44% below category average
    Task Management9.1123 Ratings8.14 Ratings8.013 Ratings
    Resource Management9.3103 Ratings00 Ratings5.513 Ratings
    Gantt Charts7.243 Ratings10.02 Ratings6.16 Ratings
    Scheduling8.899 Ratings7.33 Ratings5.011 Ratings
    Workflow Automation9.372 Ratings00 Ratings4.011 Ratings
    Team Collaboration9.6123 Ratings7.33 Ratings5.013 Ratings
    Support for Agile Methodology9.751 Ratings00 Ratings3.07 Ratings
    Support for Waterfall Methodology8.748 Ratings00 Ratings3.07 Ratings
    Document Management9.6115 Ratings00 Ratings4.013 Ratings
    Email integration8.2101 Ratings10.01 Ratings5.510 Ratings
    Mobile Access8.7100 Ratings10.01 Ratings1.08 Ratings
    Timesheet Tracking9.148 Ratings10.02 Ratings8.011 Ratings
    Change request and Case Management9.558 Ratings00 Ratings4.08 Ratings
    Budget and Expense Management8.442 Ratings00 Ratings7.010 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Basecamp and Freedcamp and Workamajig
    Feature
    Basecamp
    8.0
    42 Ratings
    4% above category average
    Freedcamp
    9.1
    1 Ratings
    17% above category average
    Workamajig
    6.7
    10 Ratings
    14% below category average
    Quotes/estimates10.030 Ratings9.11 Ratings7.07 Ratings
    Invoicing10.026 Ratings9.11 Ratings7.97 Ratings
    Project & financial reporting8.034 Ratings00 Ratings6.010 Ratings
    Integration with accounting software4.028 Ratings00 Ratings6.03 Ratings
    Best Alternatives
    BasecampFreedcampWorkamajig
    Small Businesses
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BasecampFreedcampWorkamajig
    Likelihood to Recommend
    9.9
    (150 ratings)
    8.1
    (4 ratings)
    6.0
    (13 ratings)
    Likelihood to Renew
    10.0
    (26 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (20 ratings)
    8.7
    (3 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (28 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    5.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BasecampFreedcampWorkamajig
    Likelihood to Recommend
    37signals
    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Incentivized
    Read full review
    Freedcamp
    I have used a number of different Project Management Tools and this is the one I always make the team come back to, it's easy to use, has great support, and can be used by people of various levels of technical ability. When planning a complicated network, that needs to be sold to a customer, all people within the company have needs that have to be addressed, from the obvious technical, but also legal, regulatory, finance, and ordering of equipment and all these have different milestones, that interconnect, this is where Freedcamp shines, it allows all of the company to work together to achieve the technical sale.
    Read full review
    Workamajig
    If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
    Incentivized
    Read full review
    Pros
    37signals
    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Incentivized
    Read full review
    Freedcamp
    • project management
    • organization
    • task management
    Read full review
    Workamajig
    • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
    • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
    • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
    Incentivized
    Read full review
    Cons
    37signals
    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Incentivized
    Read full review
    Freedcamp
    No answers on this topic
    Workamajig
    • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
    • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
    • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
    Incentivized
    Read full review
    Likelihood to Renew
    37signals
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Read full review
    Freedcamp
    I always come back to using Freedcamp, I've used others, but keep coming back.
    Read full review
    Workamajig
    No answers on this topic
    Usability
    37signals
    It is easy to use, even for clients who have no experience with the platform. It can only get a little cumbersome to ensure that a client can't see certain documents you might want to keep in the Docs & Files folders. And sometimes, getting a client to actually use an unfamiliar platform can be a challenge.
    Incentivized
    Read full review
    Freedcamp
    It basically provides everything we need in terms of functionality. No tool is perfect and this one can improve in the visual department and maybe doesn't offer quite as much as the most advanced project management tools out there.
    Incentivized
    Read full review
    Workamajig
    No answers on this topic
    Reliability and Availability
    37signals
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Incentivized
    Read full review
    Freedcamp
    No answers on this topic
    Workamajig
    No answers on this topic
    Support Rating
    37signals
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Incentivized
    Read full review
    Freedcamp
    Especially a few years ago when Freedcamp was first starting, I needed support, sometimes, I'd find a bug as a heavy user, Igor and Angel are great people who are quick to reply and help you as well as the other great staff. Freedcamp's support is the best of any software product I use.
    Read full review
    Workamajig
    No answers on this topic
    Implementation Rating
    37signals
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequently Set-up templates - just not with the dates (they can be funky)
    Read full review
    Freedcamp
    No answers on this topic
    Workamajig
    No answers on this topic
    Alternatives Considered
    37signals
    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Incentivized
    Read full review
    Freedcamp
    Maybe not as good and visually appealing as Jira and Trello. But it offers a much better free tier and better prices for a small organisation as we are. Freedcamp and Kanbanchi is quite similar but Kanbanchi lacks the wide range of functionality in its free tier and makes it difficult to start up in a team.
    Incentivized
    Read full review
    Workamajig
    Workamajig was selected over a decade ago when there were very few project management platforms that has integrations with other platforms, support for Agile, KanBan, etc etc. Most of the other offerings did not offer the type of security available with us hosting an on premises server behind a VPN although now there are plenty of cloud based solutions that have security compliance greater than what we can provide (fedRamp, etc.)
    Incentivized
    Read full review
    Return on Investment
    37signals
    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Incentivized
    Read full review
    Freedcamp
    • Freedcamp has helped us juggle many tasks and complete everything on time.
    Read full review
    Workamajig
    • The agency switched to an hourly allocation so our clients were subject to a certain amount of hours each quarter. JIG helped us keep track of who was going over hours or who had some to spare. Once the clients went over we would use JIG to help charge the additional fees for going over. It helped keep clients accountable.
    • It was used to keep track of time sheets and through those time sheets, the directors were able to make a case for more employees on certain accounts. The corporate team hired 3 additional people that were truly needed and our time sheets helped reflect that.
    Incentivized
    Read full review
    ScreenShots

    Freedcamp Screenshots

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