What users are saying about
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1147 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100
11 Ratings
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Score 9.7 out of 100

Feature Set Ratings

  • Screenhero (Discontinued) ranks higher in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
8.0

Screenhero (Discontinued)

80%
Basecamp ranks higher in 14/15 features

Task Management

8.2
82%
112 Ratings
N/A
0 Ratings

Resource Management

7.8
78%
93 Ratings
N/A
0 Ratings

Gantt Charts

7.2
72%
38 Ratings
N/A
0 Ratings

Scheduling

8.3
83%
89 Ratings
N/A
0 Ratings

Workflow Automation

6.6
66%
66 Ratings
N/A
0 Ratings

Team Collaboration

8.6
86%
112 Ratings
N/A
0 Ratings

Support for Agile Methodology

7.5
75%
46 Ratings
N/A
0 Ratings

Support for Waterfall Methodology

8.0
80%
42 Ratings
N/A
0 Ratings

Document Management

7.8
78%
106 Ratings
N/A
0 Ratings

Email integration

7.9
79%
93 Ratings
N/A
0 Ratings

Mobile Access

8.6
86%
91 Ratings
8.0
80%
1 Rating

Timesheet Tracking

7.1
71%
42 Ratings
N/A
0 Ratings

Change request and Case Management

7.4
74%
52 Ratings
N/A
0 Ratings

Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings

Visual planning tools

N/A
0 Ratings
8.0
80%
1 Rating

Professional Services Automation

7.6

Basecamp

76%

Screenhero (Discontinued)

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

7.9
79%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
33 Ratings
N/A
0 Ratings

Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings

Communication

Basecamp

Feature Set Not Supported
N/A
7.4

Screenhero (Discontinued)

74%
Screenhero (Discontinued) ranks higher in 3/3 features

Chat

N/A
0 Ratings
9.7
97%
5 Ratings

Notifications

N/A
0 Ratings
2.9
29%
3 Ratings

Discussions

N/A
0 Ratings
9.7
97%
4 Ratings

File Sharing & Management

Basecamp

Feature Set Not Supported
N/A
9.7

Screenhero (Discontinued)

97%
Screenhero (Discontinued) ranks higher in 3/3 features

Video files

N/A
0 Ratings
9.0
90%
1 Rating

Document collaboration

N/A
0 Ratings
10.0
100%
1 Rating

Access control

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Basecamp

84%
139 Ratings
9.4

Screenhero (Discontinued)

94%
7 Ratings

Likelihood to Renew

10.0

Basecamp

100%
27 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Usability

7.8

Basecamp

78%
15 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

Screenhero (Discontinued)

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

Screenhero (Discontinued)

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Andrea Hester | TrustRadius Reviewer

Screenhero (Discontinued)

  • Pair development
  • Knowledge Shares
  • Bug-reporting and explanation
  • Audio/voice integration WITH video share
  • Makes gaming very fun
  • Copy/Paste works flawlessly from my computer to another screenhero users computer.
  • Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
  • I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.
Anonymous | TrustRadius Reviewer

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

  • EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
  • Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Harrison Bond | TrustRadius Reviewer

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Heather Miller | TrustRadius Reviewer

Screenhero (Discontinued)

  • I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
  • Most probably it'll be monetized as an extra feature.
  • This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
  • Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Csaba Toth | TrustRadius Reviewer

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

Screenhero (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Screenhero (Discontinued) Editions & Modules

Additional Pricing Details

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

Basecamp

Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Screenhero (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Blake Baron | TrustRadius Reviewer

Screenhero (Discontinued)

Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.
Anonymous | TrustRadius Reviewer

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Elizabeth Hyman | TrustRadius Reviewer

Screenhero (Discontinued)

  • Easier way to have conversations! It's quick and simple.
  • Skip the toneless slack conversation and hash it out over ScreenHero!
  • Screen sharing has been very beneficial.
Taylor Hansen | TrustRadius Reviewer

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