Basware AP Automation vs. Tipalti

Having the entire invoice life cycle in Basware is the optimal configuration. Currently, we have only ingestion and enrichment, and we rely on S4/Ariba for matching and approvals. There are certain vendors where their invoice format quality is less than optimal for Basware OCR, but Basware continues to work with those vendors to improve the capture rate and/or set them up as EDI.

The invoice processing element is far, far easier than manually inputting invoices are we were doing previously. The OCR is not perfect, but having it scanned in and ready for review saves a lot of time. The approvals process is fast and effective, and approvers can approve directly from the email without having even to log into the system. The audit trail function allows the finance team to see exactly who has done what to each invoice, and when. Payments, however, are where we see the most benefit. Vendor bank details are stored securely and controls can be put in place to ensure that any changes to vendor data must be approved. Once fully approved, invoices can be scheduled for payment either on a particular date or on the invoice due date, which ensures vendors are paid on a 'Just In Time' basis. All invoices and payments sync seamlessly to our ERP each day.

• Basware is fast and reliable. Very rare down time during the time we've been using it.
• Great support team. Our needs were addressed timely and efficiently.
• Basware provides us with great customer service. We have had many modifications to our specific needs and Basware worked well with us for our customizations.

Incentivized

• Support is phenomenal! Incredibly responsive, always have the answers, super knowledgeable and will assist in bringing resolution to various concerns, as well, providing not just support, but education as well!
• System is almost always working efficiently, very few incidents that slow me down.
• System is incredibly user friendly. I was able to learn it pretty quickly.

• Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
• Sometimes but relatively rarely the program opens slowly.
• In rare instances the program freezes and needs to be restarted.

Incentivized

• In the PO matching queue, there is some clunkiness surrounding updating PO lines. For example, if you need to delete PO lines picked up from the invoice, you currently have to delete each line individually, instead of being able to select multiple and delete.
• Sometimes PO numbers do not properly pick up from the OCR system. For example, the OCR might pick up "PO 18535" instead of "18535". This causes the AP team to have to manually link the PO, creating an extra step.
• For PO-backed Invoices that require you to manually type in the PO amount, there is no option to save your inputs. If there are any changes to the match details (i.e. linking another PO, or unlinking a PO) all inputs are reset to blank.
• If there are non PO line items for an invoice that is in the PO matching queue, there is no option to select a separate department code for that line item.

Incentivized

We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.

Incentivized

Solid system performance. Suits our needs and solution provider very inclined to accept feedback and involve users in developing the solution to serve both the provider and the ultimate user. Tipalti has streamlined our process that was previously very manual and prone to error. Now there is transparency of information and role.

Incentivized

Because I now confidently use the parts of AP automation and can detect the improvement chances.

Incentivized

The system is incredibly easy to use, with most tasks being completed in a small number of clicks. The user interface is very user intuitive and can be navigated very easily. Multiple payments can be made instantaneously and as the vendors manage their payable account we are able to ensure that payments are being sent to the right account. The advanced functionality for duplicate invoices ensures that we are not processing bills twice and we have found that in 100% of cases it has identified a duplicate bill.

Incentivized

Tipalti has always been responsive to our questions and concerns.

No issues here. Generally has been pretty fast.

Since I also work in customer support, I often have to contact Tipalti's team with questions from our users. Tipalti's support team has always been exceptionally helpful and it was a pleasure to communicate with them. I have always received prompt responses to any inquiries and they are excellent at solving our customers' issues within a short time

Incentivized

Tipalti provides great How to online guide

Implementation went smooth as we used and tested everything in the sandbox first

I have only used Basware Purchase to Pay in my organization, however it is such a good software that my company decided to keep using it for next years.

Incentivized

Both of these products have treated us well and have their pros and cons. We do a lot of acquisitions though and they are just not friendly the more and more you go. Tipalti has been very helpful with the more we grow. Its a key part in integrating finances

Incentivized

We were given the option of only one integration.

• faster processing of invoices due to short step process
• it's user friendly so not much training is needed to use the system
• templates and favorites decreases time spent

Incentivized

• in my Corporate Controller capacity, I have total visibility of all invoices within the organization
• total staff time spent on the AP process will decrease easily 75% or more
• I have a small staff. Even during PTO of my staff member, I can do necessary AP items, start to finish, in minutes, 100% remotely

Incentivized