What users are saying about
16 Ratings
47 Ratings
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Score 8.4 out of 100
16 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Bazaarvoice Platform

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

Trustpilot

This product is good for capturing reviews and feedback from clients and distributing the information across the web. It falls short in its ability to present the information in a more customized away and also and its ability to effectively connect buyers with the company to resolve problems.
Anonymous | TrustRadius Reviewer

Pros

Bazaarvoice Platform

  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson | TrustRadius Reviewer

Trustpilot

  • Trusted reviews from real people for potential clients to see.
  • Helps me build authority.
Anonymous | TrustRadius Reviewer

Cons

Bazaarvoice Platform

  • Recently there were some changes to some of Facebook's policies. This has made pulling content from Instagram and Facebook a little more difficult than it was in the past. We now cannot send automated permission requests to customers as easily as we could before.
  • It can get a little confusing when you are managing many different content channels with different rule sets. Initially we had a very complicated set up and found the dashboard a little confusing to navigate, but we have since trimmed down the complexity and have had no problems.
  • Occasionally it can take much longer than expected to hear back from the support team.
Anonymous | TrustRadius Reviewer

Trustpilot

  • It would be good to have more control over invalid reviews.
  • It would be good if buyers were required to contact the company to express their concerns before doing it on the reviews sites because many times a negative impression is caused by a misunderstanding and other potential buyers are not helped by being exposed to this misinformation.
  • Ideally, the data could be integrated into our website easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

Trustpilot

No score
No answers yet
No answers on this topic

Usability

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

Trustpilot

No score
No answers yet
No answers on this topic

Support Rating

Bazaarvoice Platform

Bazaarvoice Platform 8.7
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

Trustpilot

Trustpilot 8.0
Based on 1 answer
Support was good, they responded in a reasonable amount of time.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 2 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

Trustpilot

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice Platform

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

Trustpilot

No answers on this topic

Return on Investment

Bazaarvoice Platform

  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Joshua P. Kennedy | TrustRadius Reviewer

Trustpilot

  • More repeat buyers
  • Identifying potential problem areas
  • Some bad information gets through and gives potential buyers a false impression
Anonymous | TrustRadius Reviewer

Pricing Details

Bazaarvoice Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Trustpilot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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