What users are saying about
32 Ratings
66 Ratings
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Score 8.2 out of 100
32 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 2 feature sets: Sales Force Automation, Platform
  • Method:CRM ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.0

Method:CRM

80%
Method:CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
9.9
99%
20 Ratings

Workflow management

7.6
76%
6 Ratings
8.0
80%
18 Ratings

Opportunity management

8.6
86%
5 Ratings
8.5
85%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
8.1
81%
18 Ratings

Interaction tracking

8.0
80%
6 Ratings
8.3
83%
17 Ratings

Territory management

N/A
0 Ratings
1.8
18%
1 Rating

Contract management

N/A
0 Ratings
8.6
86%
11 Ratings

Quote & order management

N/A
0 Ratings
9.9
99%
16 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.6
86%
11 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.1

Method:CRM

81%
Method:CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.7
87%
17 Ratings

Email marketing

6.6
66%
6 Ratings
7.4
74%
13 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.5

Method:CRM

85%
Method:CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.6
86%
16 Ratings

Billing and invoicing management

N/A
0 Ratings
8.9
89%
14 Ratings

Reporting

N/A
0 Ratings
8.1
81%
15 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.0

Method:CRM

80%
Method:CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.4
84%
15 Ratings

Customizable reports

7.4
74%
6 Ratings
7.8
78%
16 Ratings

Forecasting

N/A
0 Ratings
8.0
80%
8 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
9.3

Method:CRM

93%
Method:CRM ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
9.9
99%
17 Ratings

Custom objects

N/A
0 Ratings
10.0
100%
16 Ratings

Scripting environment

N/A
0 Ratings
8.5
85%
12 Ratings

API for custom integration

N/A
0 Ratings
8.8
88%
13 Ratings

Security

8.4

Bigin by Zoho CRM

84%
9.1

Method:CRM

91%
Method:CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
9.1
91%
15 Ratings

Role-based user permissions

8.1
81%
6 Ratings
9.0
90%
17 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%

Method:CRM

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
N/A
0 Ratings

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
10.0

Method:CRM

100%
Method:CRM ranks higher in 2/2 features

Marketing automation

8.1
81%
5 Ratings
10.0
100%
2 Ratings

Compensation management

N/A
0 Ratings
10.0
100%
2 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
8.8

Method:CRM

88%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
8.8
88%
13 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
10.0

Method:CRM

100%
Method:CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
10.0
100%
1 Rating

Call center management

N/A
0 Ratings
9.9
99%
2 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Method:CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
9.4

Method:CRM

94%
22 Ratings

Likelihood to Renew

Bigin by Zoho CRM

N/A
0 Ratings
8.0

Method:CRM

80%
2 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.6

Method:CRM

86%
17 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
10.0

Method:CRM

100%
19 Ratings

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Method:CRM

90%
2 Ratings

Ease of integration

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Method:CRM

90%
1 Rating

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
Read full review

Method Integration Inc.

Method[:CRM] is well suited when you have a large company that needs to keep track of customers. It also connects with Quickbooks and that has really been nice for our organization. Our company is small so this really helps us stay on track and build our data base of customers.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Method Integration Inc.

  • The customization team is brilliant!
  • The various integrations, QBO & Gmail, help me keep track of all customer interactions.
  • The more organized I am, the more time I have to take care of my clients!
  • I have nothing but praise for the support team and the rest of the crew at Method.
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

Method Integration Inc.

  • I believe there is room for improvement with scaling down on the customizing (sometimes having too much isn't always a good thing)
  • The estimate creator in Method is not as fluid as making an estimate in QB. (moving lines around, adding lines, etc.)
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Method:CRM

Starting Price

$25 per month per user

Editions & Modules

Method:CRM editions and modules pricing
EditionModules
Contact Management251
CRM Pro442
CRM Enterprise743

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Zoho Corporation

No answers on this topic

Method Integration Inc.

The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
Read full review

Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
Read full review

Method Integration Inc.

Method has a great overall "usability". Once we started using the software; it did not take long before we were able to start editing our own web lead forms, email templates, etc. I think there is a learning curve however the learning curve is not bad. Anyone looking for a cloud CRM should start here
Read full review

Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
Read full review

Method Integration Inc.

The support is great. They are on the line within minutes and share screen to figure out the problem immediately. I would highly recommend this product for that reason. I do wish the customization was a bit easier to use; however, with fewer settings that are available to the end user and an easier way to read the customization.
Read full review

Implementation Rating

Zoho Corporation

No answers on this topic

Method Integration Inc.

Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
Read full review

Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
Read full review

Method Integration Inc.

Method is by far the easiest of all platforms. It brings a lot of great features that Salesforce has as well as email campaign features like constant contact, all in one. The only thing I would add would be more reporting and custom report capability.
Read full review

Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
Read full review

Method Integration Inc.

  • Method:CRM has probably saved me about 6-10 hours per week over the past few years.
  • It has likely saved our company several hundred hours in the last 10 years.
  • It has specifically saved us countless hours with better data management vs. having separate spreadsheets for keeping track of things.
Read full review

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