Bigin by Zoho CRM vs. Pipeliner CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.5 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Pipeliner CRM
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…
$65
Pricing
Bigin by Zoho CRMPipeliner CRM
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
STARTER - Basic sales management, tracking and collaboration
$65.00 per user per month
STARTER - Basic sales management, tracking and collaboration
$65 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
BUSINESS - Full CRM functionality, customization and unique productivity features.
$85 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
$115 per user per month
UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
$150 per user per month
UNLIMITED - Advanced CRM functionality including advanced features
$150 per user per month
Offerings
Pricing Offerings
Bigin by Zoho CRMPipeliner CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMPipeliner CRM
Top Pros
Top Cons
Features
Bigin by Zoho CRMPipeliner CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.2
41 Ratings
7% above category average
Pipeliner CRM
9.0
18 Ratings
16% above category average
Customer data management / contact management8.938 Ratings8.218 Ratings
Workflow management8.639 Ratings8.818 Ratings
Opportunity management8.838 Ratings9.018 Ratings
Integration with email client (e.g., Outlook or Gmail)7.736 Ratings9.717 Ratings
Contract management6.613 Ratings8.816 Ratings
Interaction tracking8.538 Ratings8.917 Ratings
Territory management00 Ratings8.916 Ratings
Quote & order management00 Ratings9.62 Ratings
Channel / partner relationship management00 Ratings9.014 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
34 Ratings
7% above category average
Pipeliner CRM
8.6
19 Ratings
13% above category average
Lead management8.932 Ratings8.919 Ratings
Email marketing7.429 Ratings8.22 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.4
33 Ratings
2% below category average
Pipeliner CRM
8.8
19 Ratings
15% above category average
Task management8.133 Ratings8.319 Ratings
Reporting6.79 Ratings9.018 Ratings
Billing and invoicing management00 Ratings9.11 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
7.9
36 Ratings
4% above category average
Pipeliner CRM
8.3
19 Ratings
9% above category average
Pipeline visualization8.336 Ratings8.319 Ratings
Customizable reports7.531 Ratings7.519 Ratings
Forecasting00 Ratings9.019 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.3
39 Ratings
9% above category average
Pipeliner CRM
8.3
19 Ratings
9% above category average
Custom fields8.339 Ratings8.219 Ratings
Custom objects00 Ratings8.018 Ratings
Scripting environment00 Ratings9.11 Ratings
API for custom integration00 Ratings8.117 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
38 Ratings
3% above category average
Pipeliner CRM
8.2
18 Ratings
2% below category average
Single sign-on capability8.629 Ratings8.317 Ratings
Role-based user permissions8.636 Ratings8.218 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.9
21 Ratings
5% below category average
Pipeliner CRM
8.4
17 Ratings
14% above category average
Social data6.920 Ratings8.017 Ratings
Social engagement7.020 Ratings8.717 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
27 Ratings
11% above category average
Pipeliner CRM
8.5
17 Ratings
17% above category average
Marketing automation8.027 Ratings7.917 Ratings
Compensation management00 Ratings9.11 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.8
37 Ratings
16% above category average
Pipeliner CRM
8.2
17 Ratings
9% above category average
Mobile access8.837 Ratings8.217 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Pipeliner CRM
9.3
2 Ratings
21% above category average
Case management00 Ratings9.11 Ratings
Call center management00 Ratings9.11 Ratings
Help desk management00 Ratings9.62 Ratings
Best Alternatives
Bigin by Zoho CRMPipeliner CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMPipeliner CRM
Likelihood to Recommend
9.1
(41 ratings)
9.0
(20 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.1
(1 ratings)
Usability
8.7
(12 ratings)
9.7
(10 ratings)
Support Rating
5.9
(7 ratings)
8.9
(10 ratings)
User Testimonials
Bigin by Zoho CRMPipeliner CRM
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Pipelinersales
Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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Pipelinersales
  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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Pipelinersales
  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
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Likelihood to Renew
Zoho
Because it is good.
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Pipelinersales
Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
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Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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Pipelinersales
I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Pipelinersales
The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Pipelinersales
The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
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Return on Investment
Zoho
  • It allows me to quickly and affordably implement a CRM - which is a requirement.
  • It is affordable and easy to use, so I can recommend it to my clients and support those who choose to adopt Bigin by Zoho CRM with much more detailed and specific support and training.
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Pipelinersales
  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Pipeliner CRM Screenshots

Screenshot of Pipeliner CRM — A sales enablement tool focused  on pipeline management, sales process & analytics.Screenshot of Can be used with email such as MS Outlook, gmailScreenshot of The pipeline view, to review and forecast sales, manage revenue risk, collaborate with a sales teamScreenshot of Pipeliner CRM opportunity viewScreenshot of Analytics: analyse win/loss rates, review sales person/team/territory performance, set key sales metrics & goals, leading & lagging indicatorsScreenshot of Visual Sales Tool: designed to cut through the noise, focuses on high value activities, everything in one place (no need for multiple tools)