What users are saying about
30 Ratings
67 Ratings
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Score 8.2 out of 100
30 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 1 feature set: Platform
  • Pipeliner CRM ranks higher in 8 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.8

Pipeliner CRM

88%
Pipeliner CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
8.3
83%
18 Ratings

Workflow management

7.6
76%
6 Ratings
8.4
84%
18 Ratings

Opportunity management

8.6
86%
5 Ratings
9.0
90%
18 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
9.0
90%
17 Ratings

Interaction tracking

7.9
79%
6 Ratings
8.6
86%
17 Ratings

Territory management

N/A
0 Ratings
8.7
87%
16 Ratings

Contract management

N/A
0 Ratings
8.5
85%
16 Ratings

Quote & order management

N/A
0 Ratings
9.6
96%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
14 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.6
86%
19 Ratings

Email marketing

6.6
66%
6 Ratings
8.2
82%
2 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
9.0

Pipeliner CRM

90%
Pipeliner CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.8
88%
19 Ratings

Billing and invoicing management

N/A
0 Ratings
9.1
91%
1 Rating

Reporting

N/A
0 Ratings
9.0
90%
18 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.7

Pipeliner CRM

87%
Pipeliner CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.9
89%
19 Ratings

Customizable reports

7.4
74%
6 Ratings
8.3
83%
19 Ratings

Forecasting

N/A
0 Ratings
8.9
89%
19 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.4

Pipeliner CRM

84%
Pipeliner CRM ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
8.5
85%
19 Ratings

Custom objects

N/A
0 Ratings
7.8
78%
18 Ratings

Scripting environment

N/A
0 Ratings
9.1
91%
1 Rating

API for custom integration

N/A
0 Ratings
8.3
83%
17 Ratings

Security

8.4

Bigin by Zoho CRM

84%
8.5

Pipeliner CRM

85%
Pipeliner CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
8.7
87%
17 Ratings

Role-based user permissions

8.1
81%
6 Ratings
8.4
84%
18 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
8.1

Pipeliner CRM

81%
Pipeliner CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
8.0
80%
17 Ratings

Social engagement

6.8
68%
6 Ratings
8.2
82%
17 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
8.4

Pipeliner CRM

84%
Bigin by Zoho CRM ranks higher in 1/2 features

Marketing automation

8.1
81%
5 Ratings
7.7
77%
17 Ratings

Compensation management

N/A
0 Ratings
9.1
91%
1 Rating

Platform

9.0

Bigin by Zoho CRM

90%
8.6

Pipeliner CRM

86%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
8.6
86%
17 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
9.3

Pipeliner CRM

93%
Pipeliner CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.1
91%
1 Rating

Call center management

N/A
0 Ratings
9.1
91%
1 Rating

Help desk management

N/A
0 Ratings
9.6
96%
2 Ratings

Attribute Ratings

  • Pipeliner CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.9

Pipeliner CRM

89%
20 Ratings

Likelihood to Renew

Bigin by Zoho CRM

N/A
0 Ratings
9.1

Pipeliner CRM

91%
1 Rating

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
9.1

Pipeliner CRM

91%
10 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
8.8

Pipeliner CRM

88%
10 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Pipelinersales

Pipeliner CRM is very flexible, easy to work with, data capturing is at [its] best, its integration to other major software’s and it aids in the monitoring of the core work process. One distinctive feature is it is very easy to learn without extensive training. This really helps in the [execution] of the task in our organization.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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Pipelinersales

  • Clear and easy visualisation of Sales Process
  • Great capability in reporting both in-app with 'filter' and reporting module built-in is easy to use
  • Reporting into pivot table is also easy and very useful
  • Mobile app has always been very good and easy to use since 2015
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Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
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Pipelinersales

  • The product development team at Pipeliner CRM always seems to be a step or two ahead of what I'm experiencing. Therefore they've already addressed improvements I could have suggested. They are really in touch with their users and overall user experience.
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Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Pipeliner CRM

Starting Price

$35 Per User per Month

Editions & Modules

Pipeliner CRM editions and modules pricing
EditionModules
BUSINESS - Full CRM functionality, customization and unique productivity features$65.001
Business STARTER - Basic sales management, tracking and collaboration$35.002
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.003
Essentials - Basic sales management, tracking and collaboration$35.004
Professional - Full CRM functionality, customization and unique productivity features$65.005
ENTERPRISE - Full enterprise CRM functionality with advanced reporting, advanced customization, integrations and services$85.006

Footnotes

  1. Per User per Month
  2. Per User per Month
  3. Per User per month
  4. Per user, per month
  5. Per user, per month
  6. Per user, per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Zoho Corporation

No answers on this topic

Pipelinersales

Currently the company is using the Pipeliner CRM because we believe it is a tool that puts the customer as the main focus of business processes in order to understand and anticipate their needs, and then serve them in the best way.
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Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Pipelinersales

I gave that rating level because it reflects both my satisfaction and expectations about PipelinerCRM.Plus, the adoption rate of this software. I mean the usability rate is very low. It just takes, for learning, a couple of hours less than three days roughly. Return on time investment is low also.
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Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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Pipelinersales

The support from Pipeliner CRM is superb; they have instant customer support and they are on time. They also give enough knowledge of sales and other material for the knowledge. They also have AI in the support by talking with customer support directly from the web or app and so on.
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Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
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Pipelinersales

The most important reason for selecting pipeliner CRM:-exceptional user engagement through its sales-friendly interface. With its uniform navigation and visual approach, users can learn the system quickly. Users can easily customize what they see to make the system their own. Best user interface & fast to learn.
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Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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Pipelinersales

  • As a VisualCRM tool, our clients sales teams seem to accelerate their deal closes.
  • The visual tools allow those "no good deals" to be spotted and resource usage limited.
  • A great tool to manage those "pipelines" within the company. A pipe is really a series of actions that constitute a planned result.
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Screenshots

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