Bill.com vs Melio

It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.

Melio is a business-to-business service, so it has been helpful in serving our business clients. Unfortunately, we are not able to use it, for nonbusiness clients, at this time.

• The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
• The "to do list" feature ensures you see the tasks that need to be completed ASAP
• The reports section is very helpful in year end prepping for audits

• Makes it easy to track the status of payments.
• Makes it easy to request vendor payment details.
• Integrates well with QBO to make AP management simple.

• Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
• The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
• I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).

• There should be an automatic link between vendors added with their Melio link and the same vendors that already exist in QuickBooks. As it is now, a new vendor is created when you do that and is not linked with the one that already is in QuickBooks.

While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.

Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.

The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)

pretty fast usually

I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.

The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.

I heard from my leadership that it went very well.

top solution out there to simplify accounting and finance tracking. Only negative note: they started charging for every single client ACH payment done through Quickbooks. Originally this feature was free, but then it grew to up to $10 per transaction. Reason for which we had to look into alternate solutions

Bill.com is more expensive and more difficult to use than Melio. While it has a greater range of functionality and apparently has better integration into QuickBooks, we didn't need the greater functionality and I had just as much trouble integrating into Bill.com as I have with Melio.

• Prior to bill.com, we received the mail for our clients, cut the checks for their bills, and physically mailed them. It's was tedious for us, and there was no cloud storage for these documents. Now that we have bill.com, we have saved HOURS of time on processing bills. It also allows all of our remote staff to process bills easily.
• Bill.com has made keeping up with Accounts Payable for our clients so simple. Because it automatically integrates with Quickbooks Online, we don't have to spend time applying payments against bills in the software - Bill.com takes care of all of that for us. This gives our employees time back to focus on serving our clients in other capacities.

• I make money fixing the problems Melio creates, so the befit it provides is job security.
• I can only recommend it to more technically advanced clients.