Bitrix24 vs. SmartSuite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 7.6 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
SmartSuite
Score 2.3 out of 10
N/A
SmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. SmartSuite helps coordinate people and work across all levels of an organization to ensure that team members have the information they need to accomplish the work that matters most. Team members can create a workflow, or choose from over 200 templates that can be tailored to their exact needs.
$10
per month per user
Pricing
Bitrix24SmartSuite
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
No answers on this topic
Offerings
Pricing Offerings
Bitrix24SmartSuite
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.
More Pricing Information
Features
Bitrix24SmartSuite
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
8.2
22 Ratings
5% above category average
SmartSuite
1.2
19 Ratings
146% below category average
Task Management7.522 Ratings1.319 Ratings
Gantt Charts8.017 Ratings1.215 Ratings
Scheduling9.619 Ratings1.217 Ratings
Workflow Automation7.619 Ratings1.218 Ratings
Mobile Access8.021 Ratings1.218 Ratings
Search8.019 Ratings00 Ratings
Visual planning tools8.720 Ratings00 Ratings
Resource Management00 Ratings1.218 Ratings
Team Collaboration00 Ratings1.319 Ratings
Support for Agile Methodology00 Ratings1.319 Ratings
Support for Waterfall Methodology00 Ratings1.01 Ratings
Document Management00 Ratings1.218 Ratings
Email integration00 Ratings1.218 Ratings
Timesheet Tracking00 Ratings1.215 Ratings
Change request and Case Management00 Ratings1.217 Ratings
Budget and Expense Management00 Ratings1.216 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.5
22 Ratings
7% above category average
SmartSuite
-
Ratings
Chat9.021 Ratings00 Ratings
Notifications8.922 Ratings00 Ratings
Discussions8.121 Ratings00 Ratings
Surveys8.715 Ratings00 Ratings
Internal knowledgebase8.319 Ratings00 Ratings
Integrates with GoToMeeting8.38 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
Integrates with Outlook8.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.7
23 Ratings
3% below category average
SmartSuite
-
Ratings
Versioning7.719 Ratings00 Ratings
Video files6.916 Ratings00 Ratings
Audio files7.215 Ratings00 Ratings
Document collaboration7.323 Ratings00 Ratings
Access control9.221 Ratings00 Ratings
Advanced security features8.419 Ratings00 Ratings
Integrates with Google Drive7.016 Ratings00 Ratings
Device sync8.019 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Bitrix24
-
Ratings
SmartSuite
1.1
16 Ratings
149% below category average
Quotes/estimates00 Ratings1.215 Ratings
Invoicing00 Ratings1.01 Ratings
Project & financial reporting00 Ratings1.215 Ratings
Integration with accounting software00 Ratings1.110 Ratings
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Bitrix24SmartSuite
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Planview AgilePlace
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HCL Connections
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Score 9.0 out of 10
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User Ratings
Bitrix24SmartSuite
Likelihood to Recommend
9.0
(23 ratings)
1.3
(19 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.1
(1 ratings)
Usability
8.3
(10 ratings)
1.0
(2 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
1.0
(2 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
1.0
(2 ratings)
Product Scalability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Bitrix24SmartSuite
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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SmartSuite
It is best suited to be a google alternative for a google drive due to its multiple functions. Can add action items, upload multiple types of files and assign people responsibilities and tasks. It combines resource platform abilities with project management functionality in order to unite all your needs in one area.
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Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Read full review
SmartSuite
  • SmartSuite is a good collaboration tool
  • The capabilities of the platform are immense
  • The customization features allow users to set up the report type and view it exactly as they want
  • The choice of the fields to be used in the records and reports is really wide
Read full review
Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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SmartSuite
  • A little better home screen, which is already in the works!
  • Better experience in the my work panel, which is also in the works already!
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Likelihood to Renew
Bitrix24
It has become the central nervous system of the business and has constantly proven to be of value. We are not just renewing but might even upgrade to advanced Bitrix24 plans and will be adding more user licenses in the next 3 months. Bitrix24 has a sharper learning curve initially. However once it is surpassed, it opens doors to a range of creative deployment strategies
Read full review
SmartSuite
I have a great expereance
Read full review
Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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SmartSuite
This is beta software without support. Nobody works at this company.
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Reliability and Availability
Bitrix24
I can't recall any instance of unplanned outages over the past 1 year of use. Likewise for application errors. However note that, advanced users will have a learning curve
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SmartSuite
No answers on this topic
Performance
Bitrix24
Technical performance is 10/10 so far. Cannot comment about integrations since we currently haven't tested those
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SmartSuite
No answers on this topic
Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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SmartSuite
They have a great tutorial and a lot of hits during the work process
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Online Training
Bitrix24
Overall the training was very comprehensive. The trainer did provider necessary additional reading materials as well. However the general approach at Bitrix24 is to divert users to self-help documentation and videos. It is recommended that atleast 1-2 personnel in the organization be "Bitrix24 experts" so that lower phases of training requirements are covered internally itself. Also the best part about Bitrix24 is that not all users need to go very deep while using it. We have multiple counsellors who started using it on day 2 without any major hiccups
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SmartSuite
No answers on this topic
Implementation Rating
Bitrix24
No answers on this topic
SmartSuite
That's easy. Just try
Read full review
Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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SmartSuite
For our team, SmartSuite contains all features that we need. Before we use Asana, Trello and tried to use Airtable. But all of these management systems did not satisfy us. Then we started using SmartSuite, got to know all the possibilities and decided to switch to it
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Scalability
Bitrix24
The scalability and reliability is almost 9.5/10 to be honest. We istarted with Bitrix24 for just 2 functions and now have expanded its usage to 2 more. In terms of users, every full-time employee (FTE) now uses Bitrix24 without fail. We are also working on giving limited/partial access to external service providers
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SmartSuite
No answers on this topic
Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Read full review
SmartSuite
  • We have to spend less time on checking where the project is at
  • We can have less PM's in the business
  • Our clients are happier thus leading to more business
Read full review
ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

SmartSuite Screenshots

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