BlueSnap vs. Zuora

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlueSnap
Score 8.8 out of 10
N/A
BlueSnap is a global eCommerce platform with flexible integration options and PCI Level 1 security. Additional capabilities include BlueSnap’s AR Automation Software (formerly Armatic, acquired October 2019) which streamlines the entire quote-to-cash process, and its Subscription Billing Engine with customizable billing plans, automated payment management, and global optimization practices.N/A
Zuora
Score 6.2 out of 10
N/A
Zuora is one of the best-known subscription billing platforms. Zuora is an enterprise-level product and, as such, provides comprehensive metrics, tax automation, and support for multiple currencies. It also offers Salesforce and NetSuite integration out-of the-box. It often replaces cumbersome ERP (enterprise resource planning) systems that does not focus exclusively on billing.N/A
Pricing
BlueSnapZuora
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BlueSnapZuora
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BlueSnapZuora
Considered Both Products
BlueSnap
Chose BlueSnap
BlueSnap blows Zuora out of the water. It's much easier to set up, create products and integrate with existing forms. I wish we had used it first, it would've saved a ton of headaches and wasted time.
Zuora

No answer on this topic

Top Pros
Top Cons
Best Alternatives
BlueSnapZuora
Small Businesses
Stripe Payments
Stripe Payments
Score 8.4 out of 10
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 7.5 out of 10
Medium-sized Companies
Braintree, a PayPal service
Braintree, a PayPal service
Score 6.5 out of 10
Sage Intacct
Sage Intacct
Score 8.7 out of 10
Enterprises

No answers on this topic

Salesforce CPQ
Salesforce CPQ
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BlueSnapZuora
Likelihood to Recommend
8.8
(9 ratings)
1.1
(134 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(14 ratings)
Usability
-
(0 ratings)
7.6
(17 ratings)
Availability
-
(0 ratings)
9.3
(2 ratings)
Performance
-
(0 ratings)
9.7
(3 ratings)
Support Rating
-
(0 ratings)
1.0
(13 ratings)
In-Person Training
-
(0 ratings)
9.3
(2 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
7.4
(9 ratings)
Configurability
-
(0 ratings)
6.6
(3 ratings)
Ease of integration
-
(0 ratings)
6.0
(3 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
BlueSnapZuora
Likelihood to Recommend
BlueSnap Inc.
Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average
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Zuora
Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
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Pros
BlueSnap Inc.
  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.
Read full review
Zuora
  • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
  • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
  • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
Read full review
Cons
BlueSnap Inc.
  • Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
  • Reporting is robust but complicated.
  • Having support staff on both coasts.
Read full review
Zuora
  • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
  • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
  • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
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Likelihood to Renew
BlueSnap Inc.
No answers on this topic
Zuora
Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
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Usability
BlueSnap Inc.
No answers on this topic
Zuora
I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
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Reliability and Availability
BlueSnap Inc.
No answers on this topic
Zuora
There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
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Performance
BlueSnap Inc.
No answers on this topic
Zuora
Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
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Support Rating
BlueSnap Inc.
No answers on this topic
Zuora
A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
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In-Person Training
BlueSnap Inc.
No answers on this topic
Zuora
The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
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Online Training
BlueSnap Inc.
No answers on this topic
Zuora
It was reliable.
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Implementation Rating
BlueSnap Inc.
No answers on this topic
Zuora
I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
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Alternatives Considered
BlueSnap Inc.
Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.
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Zuora
In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
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Scalability
BlueSnap Inc.
No answers on this topic
Zuora
The product is capable of a lot, small companies and large companies can utilize it with ease
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Return on Investment
BlueSnap Inc.
  • Pro-Active Support Response.
  • Seamless Integration with our CRM and other tools.
  • Offering Multiple Payment Options to Customer leading to more conversions.
Read full review
Zuora
  • Poor support has slowed down our implementation of features and resolution of issues
  • Lack of flexibility has led to some complex and unwieldy workaround solutions
  • No useful built in AR reporting so we had to come up with our own solution
  • Challenges with finance due to unreliability of Salesforce sync
Read full review
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