Likelihood to Recommend This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Read full review Pros Easy to use Easy to upgrade Highly flexible without customization Great community/support Patch management provides the flexibility to deploy patches using a test to production methodology. It also allows us to customize restart actions which helps with compliance but eases disruption to the business. Computer imaging and software deployment work together to improve speed to delivery. Financial asset management is very useful providing all of the information we need to support our PC replacement process. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
Patch Management is very easy to use and deploy patches each month Inventory Reporting is straight forward with multiple premade reports available Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device. Software Deployment and the Self serviceportal give you multiple ways of deploying your apps. Read full review Cons It would be nice if it were possible to export search results Schedule my reports to automatically, run at intervals of my choosing with the results either emailed or dumped to disk as a CSV Easy report writing Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation. Read full review Likelihood to Renew ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Read full review Usability ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
Read full review Support Rating The process followed by the support team for incidents as well as support requests will become bottleneck for dynamically growing organisations as nothing works fast from a support point of view. A few of the requirements that we asked for took more time to execute and most of them came with a cost.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Read full review Alternatives Considered As we decided to go for BMC Remedy for ITSM, BMC Helix Client Management was the better solution than other tools for ITAM solution as integrating ITAM and ITSM was easier than other tools and also from support point of view, it will be one throat to choke. The reporting module was elaborate and customisable.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
Read full review Return on Investment BMC Client Management has improved our speed to delivery, quality of service and security by providing the necessary automation tools to improve our processes. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business. The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company. By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability. Read full review ScreenShots