What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Broadvoice
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
Broadvoice
Comcast Business VOIP (VoiceEdge)
9.0
User templates
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

Broadvoice
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Call park
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
Broadvoice
Comcast Business VOIP (VoiceEdge)
9.0

Mobile apps

Broadvoice
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
Broadvoice
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
Broadvoice
Comcast Business VOIP (VoiceEdge)
9.0

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
Comcast Business VOIP (VoiceEdge)
8.5

Usability

Broadvoice
8.2
Comcast Business VOIP (VoiceEdge)

Add comparison