Broadvoice | GoContact vs. Comcast Business VOIP (VoiceEdge)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice | GoContact
Score 9.3 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
per month per seat
Comcast Business VOIP (VoiceEdge)
Score 6.8 out of 10
N/A
Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.N/A
Pricing
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms—
More Pricing Information
Community Pulse
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Considered Both Products
Broadvoice | GoContact
Chose Broadvoice | GoContact
Broadvoice has better customer service that comcast business voice edge. we experienced outages with comcast and when we had outages both the phones and the internet were down; so our clients were unable to reach us, sometimes for hours during regular business days. Calling …
Chose Broadvoice | GoContact
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, …
Comcast Business VOIP (VoiceEdge)

No answer on this topic

Features
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice | GoContact
8.5
131 Ratings
4% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
High quality audio8.5130 Ratings00 Ratings
High quality video8.541 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice | GoContact
8.3
30 Ratings
2% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Desktop sharing8.330 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice | GoContact
8.5
30 Ratings
4% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Calendar integration8.525 Ratings00 Ratings
Meeting initiation8.627 Ratings00 Ratings
Record meetings / events8.422 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice | GoContact
7.9
25 Ratings
1% below category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Live chat7.925 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice | GoContact
8.4
50 Ratings
7% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
User authentication8.543 Ratings00 Ratings
Participant roles & permissions8.449 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice | GoContact
8.4
144 Ratings
1% above category average
Comcast Business VOIP (VoiceEdge)
7.7
7 Ratings
4% below category average
Hosted PBX8.489 Ratings5.74 Ratings
Multi-level Interactive Voice Response (IVR)8.366 Ratings7.04 Ratings
Directory of employee names8.4123 Ratings7.97 Ratings
User templates00 Ratings8.95 Ratings
Call reports00 Ratings9.06 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice | GoContact
8.5
175 Ratings
2% above category average
Comcast Business VOIP (VoiceEdge)
8.5
7 Ratings
1% above category average
Answering rules8.6153 Ratings9.87 Ratings
Call recording8.7116 Ratings4.95 Ratings
Call park8.5145 Ratings9.96 Ratings
Call screening8.6124 Ratings7.97 Ratings
Message alerts8.6138 Ratings9.97 Ratings
Business SMS/External Messaging8.169 Ratings00 Ratings
Online Fax8.484 Ratings00 Ratings
Voicemail Transcription8.599 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice | GoContact
8.3
123 Ratings
1% below category average
Comcast Business VOIP (VoiceEdge)
6.0
7 Ratings
29% below category average
Mobile app for iOS8.2111 Ratings3.25 Ratings
Mobile app for Android8.368 Ratings8.95 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice | GoContact
8.5
70 Ratings
6% above category average
Comcast Business VOIP (VoiceEdge)
-
Ratings
Centralized communications management8.561 Ratings00 Ratings
Team messaging8.541 Ratings00 Ratings
Team document sharing8.527 Ratings00 Ratings
Call and meeting analytics8.541 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice | GoContact
-
Ratings
Comcast Business VOIP (VoiceEdge)
9.0
3 Ratings
12% above category average
Video conferencing00 Ratings9.02 Ratings
Audio conferencing00 Ratings9.03 Ratings
Video screen sharing00 Ratings9.01 Ratings
Instant messaging00 Ratings9.02 Ratings
Best Alternatives
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Small Businesses
Nextiva
Nextiva
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
9.3
(322 ratings)
7.9
(7 ratings)
Likelihood to Renew
7.8
(21 ratings)
-
(0 ratings)
Usability
8.5
(79 ratings)
-
(0 ratings)
Availability
8.8
(2 ratings)
-
(0 ratings)
Performance
7.5
(2 ratings)
-
(0 ratings)
Support Rating
8.4
(19 ratings)
8.0
(1 ratings)
In-Person Training
7.7
(3 ratings)
-
(0 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
7.0
(9 ratings)
-
(0 ratings)
Configurability
6.9
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
5.5
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
Broadvoice | GoContactComcast Business VOIP (VoiceEdge)
Likelihood to Recommend
Broadvoice
I think it depends on the services you enroll in. Broadvoice could be used for basic business perfectly, but allowing for tracking calls and recordings makes it great for businesses where legalities come into play. Were I to leave the firm I am with, I would hope to either utilize a service that offers everything Broadvoice does, or just continue with Broadvoice itself.
Read full review
Comcast Business
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
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Pros
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
Read full review
Comcast Business
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Read full review
Cons
Broadvoice
  • The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
  • The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
  • Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
Read full review
Comcast Business
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
Read full review
Likelihood to Renew
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
Read full review
Comcast Business
No answers on this topic
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Comcast Business
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Comcast Business
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Comcast Business
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Comcast Business
Very helpful and quick
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Comcast Business
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
Comcast Business
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review
Comcast Business
No answers on this topic
Alternatives Considered
Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
Read full review
Comcast Business
I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
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Contract Terms and Pricing Model
Broadvoice
Answered in previous question
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Comcast Business
No answers on this topic
Scalability
Broadvoice
We keep adding phones to each of restaurants every month
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Comcast Business
No answers on this topic
Return on Investment
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
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Comcast Business
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
Read full review
ScreenShots

Broadvoice | GoContact Screenshots

Screenshot of the call routing rules to manage holidays, and off-hours.Screenshot of inbound call routing with automated menus and announcements, like a large business.Screenshot of user accounts can be added, removed, and managed from this interface.Screenshot of a detailed view of call history with detailed call reports.Screenshot of a video conference with up to 50 users with b-hive Communicator.Screenshot of group messaging and file sharing to keep internal teams connected.