What users are saying about
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Top Rated
199 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
13 Ratings
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Score 5.2 out of 100

Feature Set Ratings

    Cloud PBX

    Broadvoice

    Feature Set Not Supported
    N/A
    6.5

    Comcast Business VOIP (VoiceEdge)

    65%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    5.7
    57%
    4 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    User templates

    N/A
    0 Ratings
    4.3
    43%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Call Management

    Broadvoice

    Feature Set Not Supported
    N/A
    6.2

    Comcast Business VOIP (VoiceEdge)

    62%
    Comcast Business VOIP (VoiceEdge) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    5.2
    52%
    6 Ratings

    Call recording

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Call park

    N/A
    0 Ratings
    6.3
    63%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    6.2
    62%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    6.7
    67%
    6 Ratings

    VoIP system collaboration

    Broadvoice

    Feature Set Not Supported
    N/A
    6.0

    Comcast Business VOIP (VoiceEdge)

    60%
    Comcast Business VOIP (VoiceEdge) ranks higher in 3/3 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Instant messaging

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Mobile apps

    Broadvoice

    Feature Set Not Supported
    N/A
    4.7

    Comcast Business VOIP (VoiceEdge)

    47%
    Comcast Business VOIP (VoiceEdge) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    4.5
    45%
    5 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Attribute Ratings

    • Broadvoice is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    128 Ratings
    4.7

    Comcast Business VOIP (VoiceEdge)

    47%
    6 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings
    8.0

    Comcast Business VOIP (VoiceEdge)

    80%
    1 Rating

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Comcast Business VOIP (VoiceEdge)

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Comcast Business

    Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Comcast Business

    • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
    • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
    • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Comcast Business

    • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Comcast Business VOIP (VoiceEdge)

    Starting Price

    Editions & Modules

    Comcast Business VOIP (VoiceEdge) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      Comcast Business

      No answers on this topic

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      Comcast Business

      No answers on this topic

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      Comcast Business

      Very helpful and quick
      Read full review

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      Comcast Business

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      Comcast Business

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      Comcast Business

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
      Read full review

      Comcast Business

      I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
      Read full review

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      Comcast Business

      • In my experience, you have to pay to get out of contract.
      • In my opinion, it's a total waste of time and money.
      Read full review

      Screenshots

      Add comparison