What users are saying about
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Top Rated
199 Ratings
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Top Rated
86 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100

Five9

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Top Rated
86 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.4

    Broadvoice

    64%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    7.9

    Broadvoice

    79%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Call Management

    8.5

    Broadvoice

    85%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 5/5 features

    Answering rules

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.3

    Broadvoice

    73%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Five9

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    8.0

    Five9

    80%
    Five9 ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.2
    82%
    11 Ratings

    Validate callers

    N/A
    0 Ratings
    8.3
    83%
    11 Ratings

    Outbound response

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.1
    81%
    10 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.5
    85%
    9 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    REST APIs

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call scripts

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Call tracking

    N/A
    0 Ratings
    7.4
    74%
    12 Ratings

    Multichannel integration

    N/A
    0 Ratings
    7.9
    79%
    10 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    7.6

    Five9

    76%
    Five9 ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    8.0
    80%
    9 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.3
    83%
    7 Ratings

    Recording

    N/A
    0 Ratings
    6.8
    68%
    11 Ratings

    Quality management

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Call analytics

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Historical reporting

    N/A
    0 Ratings
    7.0
    70%
    11 Ratings

    Live reporting

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Attribute Ratings

    • Broadvoice is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    131 Ratings
    7.9

    Five9

    79%
    36 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings

    Five9

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Five9

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings
    8.2

    Five9

    82%
    12 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Five9

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Five9

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Five9

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Five9

    Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Five9

    • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
    • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
    • You can customize the call dispositions / call labels to match what's used in your CRM.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Five9

    • Java based desktop application is a pain to keep updated.
    • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
    • The help center for documentation isn't well organized and the documentation needs substantial editing.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Five9

    Starting Price

    $0 Contact sales team

    Editions & Modules

    Five9 editions and modules pricing
    EditionModules
    CoreContact sales team1
    PremiumContact sales team2
    OptimumContact sales team3
    UltimateContact sales team4

    Footnotes

    1. Contact sales team
    2. Contact sales team
    3. Contact sales team
    4. Contact sales team

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Five9

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Five9

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Five9

    Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
    Read full review

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Five9

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Five9

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Five9

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    Five9

    Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Five9

    • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
    • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
    • Cost savings: Five9 requires significantly less management than our previous solutions.
    Read full review

    Screenshots

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