Broadvoice vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.6 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
BroadvoiceFive9
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
BroadvoiceFive9
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year TermsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
BroadvoiceFive9
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
72 Ratings
0% above category average
Five9
-
Ratings
High quality audio8.171 Ratings00 Ratings
High quality video8.218 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
15 Ratings
1% above category average
Five9
-
Ratings
Desktop sharing8.115 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.3
12 Ratings
9% below category average
Five9
-
Ratings
Calendar integration7.69 Ratings00 Ratings
Meeting initiation7.010 Ratings00 Ratings
Record meetings / events7.49 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
12 Ratings
5% below category average
Five9
-
Ratings
Live chat7.312 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
25 Ratings
6% above category average
Five9
-
Ratings
User authentication8.122 Ratings00 Ratings
Participant roles & permissions8.025 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
75 Ratings
2% above category average
Five9
-
Ratings
Hosted PBX8.445 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.333 Ratings00 Ratings
Directory of employee names8.262 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
97 Ratings
1% below category average
Five9
-
Ratings
Answering rules8.383 Ratings00 Ratings
Call recording8.256 Ratings00 Ratings
Call park8.374 Ratings00 Ratings
Call screening8.368 Ratings00 Ratings
Message alerts8.580 Ratings00 Ratings
Business SMS/External Messaging7.532 Ratings00 Ratings
Online Fax8.242 Ratings00 Ratings
Voicemail Transcription7.753 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
71 Ratings
10% below category average
Five9
-
Ratings
Mobile app for iOS7.766 Ratings00 Ratings
Mobile app for Android7.939 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.5
32 Ratings
1% above category average
Five9
-
Ratings
Centralized communications management8.527 Ratings00 Ratings
Team messaging7.415 Ratings00 Ratings
Team document sharing6.87 Ratings00 Ratings
Call and meeting analytics7.517 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice
-
Ratings
Five9
8.8
12 Ratings
5% above category average
Agent dashboard00 Ratings9.112 Ratings
Validate callers00 Ratings8.912 Ratings
Outbound response00 Ratings8.911 Ratings
Call forwarding00 Ratings9.29 Ratings
Click-to-call (CTC)00 Ratings8.810 Ratings
Warm transfer00 Ratings9.210 Ratings
Predictive dialing00 Ratings9.410 Ratings
Interactive voice response00 Ratings8.99 Ratings
REST APIs00 Ratings9.17 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings9.012 Ratings
Multichannel integration00 Ratings8.511 Ratings
CRM software integration00 Ratings8.911 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice
-
Ratings
Five9
8.3
21 Ratings
0% above category average
Inbound call routing00 Ratings9.010 Ratings
Omnichannel inbound routing00 Ratings9.38 Ratings
Recording00 Ratings7.911 Ratings
Quality management00 Ratings7.321 Ratings
Call analytics00 Ratings8.512 Ratings
Historical reporting00 Ratings7.512 Ratings
Live reporting00 Ratings8.710 Ratings
Customer interaction analytics00 Ratings8.110 Ratings
Best Alternatives
BroadvoiceFive9
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceFive9
Likelihood to Recommend
9.0
(240 ratings)
8.3
(36 ratings)
Likelihood to Renew
8.5
(15 ratings)
-
(0 ratings)
Usability
8.5
(13 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
8.0
(8 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
7.8
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceFive9
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Five9
No answers on this topic
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Five9
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Five9
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Five9
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Five9
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Five9
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Five9
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
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Five9
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Five9
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of