Broadvoice vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.8 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Five9
Score 8.0 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
BroadvoiceFive9
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
Offerings
Pricing Offerings
BroadvoiceFive9
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year TermsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Community Pulse
BroadvoiceFive9
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Top Pros
Top Cons
Features
BroadvoiceFive9
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
87 Ratings
1% above category average
Five9
-
Ratings
High quality audio8.186 Ratings00 Ratings
High quality video8.126 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.2
18 Ratings
5% above category average
Five9
-
Ratings
Desktop sharing8.218 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.6
17 Ratings
4% below category average
Five9
-
Ratings
Calendar integration7.813 Ratings00 Ratings
Meeting initiation7.615 Ratings00 Ratings
Record meetings / events7.512 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.4
14 Ratings
3% below category average
Five9
-
Ratings
Live chat7.414 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.1
29 Ratings
6% above category average
Five9
-
Ratings
User authentication8.226 Ratings00 Ratings
Participant roles & permissions8.028 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
90 Ratings
2% above category average
Five9
-
Ratings
Hosted PBX8.456 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.341 Ratings00 Ratings
Directory of employee names8.374 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
114 Ratings
1% above category average
Five9
-
Ratings
Answering rules8.397 Ratings00 Ratings
Call recording8.368 Ratings00 Ratings
Call park8.388 Ratings00 Ratings
Call screening8.380 Ratings00 Ratings
Message alerts8.592 Ratings00 Ratings
Business SMS/External Messaging7.639 Ratings00 Ratings
Online Fax8.252 Ratings00 Ratings
Voicemail Transcription7.762 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.9
84 Ratings
6% below category average
Five9
-
Ratings
Mobile app for iOS7.778 Ratings00 Ratings
Mobile app for Android8.044 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.7
40 Ratings
1% above category average
Five9
-
Ratings
Centralized communications management8.334 Ratings00 Ratings
Team messaging7.722 Ratings00 Ratings
Team document sharing7.311 Ratings00 Ratings
Call and meeting analytics7.620 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice
-
Ratings
Five9
8.5
14 Ratings
2% above category average
Agent dashboard00 Ratings8.314 Ratings
Validate callers00 Ratings7.913 Ratings
Outbound response00 Ratings8.312 Ratings
Call forwarding00 Ratings8.810 Ratings
Click-to-call (CTC)00 Ratings9.210 Ratings
Warm transfer00 Ratings8.612 Ratings
Predictive dialing00 Ratings9.811 Ratings
Interactive voice response00 Ratings9.610 Ratings
REST APIs00 Ratings8.69 Ratings
Call scripts00 Ratings6.011 Ratings
Call tracking00 Ratings8.914 Ratings
Multichannel integration00 Ratings7.413 Ratings
CRM software integration00 Ratings8.813 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice
-
Ratings
Five9
8.5
23 Ratings
3% above category average
Inbound call routing00 Ratings8.912 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.813 Ratings
Quality management00 Ratings7.723 Ratings
Call analytics00 Ratings9.413 Ratings
Historical reporting00 Ratings8.314 Ratings
Live reporting00 Ratings8.312 Ratings
Customer interaction analytics00 Ratings9.111 Ratings
Best Alternatives
BroadvoiceFive9
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceFive9
Likelihood to Recommend
9.2
(258 ratings)
7.3
(38 ratings)
Likelihood to Renew
8.6
(17 ratings)
10.0
(1 ratings)
Usability
8.6
(15 ratings)
9.0
(1 ratings)
Availability
8.6
(2 ratings)
9.0
(1 ratings)
Performance
7.3
(2 ratings)
8.0
(1 ratings)
Support Rating
8.4
(15 ratings)
9.0
(9 ratings)
In-Person Training
8.3
(3 ratings)
-
(0 ratings)
Online Training
8.4
(2 ratings)
10.0
(1 ratings)
Implementation Rating
7.4
(8 ratings)
10.0
(1 ratings)
Configurability
6.8
(2 ratings)
9.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
5.9
(2 ratings)
9.0
(1 ratings)
Professional Services
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
9.1
(2 ratings)
8.0
(1 ratings)
Vendor pre-sale
9.1
(2 ratings)
8.0
(1 ratings)
User Testimonials
BroadvoiceFive9
Likelihood to Recommend
Broadvoice
Broadvoice is extremely robust and well-suited for a variety of contexts, but I think it excels best in tighter-knit work environments where contacting each other is the main use as opposed to receiving many incoming calls from outside guests. There have been a few instances where I think the features would conflict with user intention -- namely, having a number linked to two different phones, but one phone was meant more for receiving outside calls and the other was an office phone in the same area. Because of this, if a guest called, it would disturb the office, but if a vendor called, the guest phone would also ring, leading to confusion. I think this is an instance of the peer ecosystem conflicting with a more customer-facing need, but if a peer line needed to contact that department, it is best to have both of them ring.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Broadvoice
  • Well there is a problem with the connection at times.
  • I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Five9
Robust product, great reliability and support.
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Usability
Broadvoice
Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at
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Five9
UI is very user friendly and intuitive. Updates are implemented immediately.
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Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Five9
We have had minimal downtime due to system outages since it was implemented.
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Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Five9
The system's performance is great. Page loads quickly. Reports are generated quickly and sent to our email or FTP. The integration did not impact the performance of our other applications. We have not seen any drop in the performance of either applications since we performed the integration.
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Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Five9
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Five9
I took the certification course for administrator and also received some tips while working with the developer during implementation. The UI was very intuitive, so I was able to figure out how things worked when I configured the users, skills, campaigns, IVR scripts. I worked with the Five9 AI team to beta test Agent Assist.
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Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Five9
The implementation team that was assigned to us was great. The project manager was very helpful and managed the timeline very efficiently. The developer was very helpful and provided insights while helping us configure the system.
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Alternatives Considered
Broadvoice
We used Comcast mobility lines for years, but compared to Broadvoice, they have a long way to go. I would sometimes have to call Comcast because their website wouldn't let me connect, while their side was showing no issues.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
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Five9
We do annual renewals and it's concurrent licensing which is great.
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Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Five9
It was very easy to add additional licenses. Once we placed the order, it was activated the following day. Since it's web-based, it's very quick to deploy across multiple sites.
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Professional Services
Broadvoice
No answers on this topic
Five9
Five9 Professional Services team is very knowledgeable and efficient. I worked with them during implementation and during beta testing for Five9 Agent Assist and Ai Insights.
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Return on Investment
Broadvoice
  • It has saved us so much time with having total control over our setup.
  • It has saved us hundreds of dollars from having to make a technician travel 4 hours to us and 4 hours back for hardware issues.
  • It has given users so much more flexibility when travelling between locations and being out of office for trade shows.
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.

Five9 Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of