What users are saying about
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Top Rated
201 Ratings
2 Ratings

Broadvoice

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Top Rated
201 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • Broadvoice ranks higher in 2 feature sets: Call Management, Mobile apps
  • FluentCloud ranks higher in 1 feature set: Cloud PBX

Performance & Compatibility of Online Events Software

7.7

Broadvoice

77%

FluentCloud

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

7.7
77%
2 Ratings
N/A
0 Ratings

Online Meetings / Events

8.2

Broadvoice

82%

FluentCloud

Feature Set Not Supported
N/A
Broadvoice ranks higher in 2/2 features

Calendar integration

8.2
82%
1 Rating
N/A
0 Ratings

Meeting initiation

8.2
82%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

FluentCloud

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

8.5

Broadvoice

85%
8.9

FluentCloud

89%
FluentCloud ranks higher in 3/5 features

Hosted PBX

9.1
91%
2 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
9.0
90%
1 Rating

Directory of employee names

7.3
73%
2 Ratings
8.7
87%
2 Ratings

User templates

N/A
0 Ratings
10.0
100%
1 Rating

Call reports

N/A
0 Ratings
7.8
78%
2 Ratings

Call Management

8.8

Broadvoice

88%
8.4

FluentCloud

84%
Broadvoice ranks higher in 5/8 features

Answering rules

8.8
88%
3 Ratings
5.6
56%
2 Ratings

Call recording

8.8
88%
3 Ratings
9.6
96%
2 Ratings

Call park

8.6
86%
2 Ratings
6.9
69%
2 Ratings

Call screening

7.9
79%
3 Ratings
10.0
100%
1 Rating

Message alerts

8.6
86%
2 Ratings
10.0
100%
2 Ratings

Business SMS/External Messaging

9.1
91%
1 Rating
N/A
0 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Voicemail Transcription

9.1
91%
1 Rating
N/A
0 Ratings

Mobile apps

8.2

Broadvoice

82%
5.0

FluentCloud

50%
Broadvoice ranks higher in 1/2 features

Mobile app for iOS

8.2
82%
2 Ratings
5.0
50%
1 Rating

Mobile app for Android

N/A
0 Ratings
5.0
50%
1 Rating

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

FluentCloud

Feature Set Not Supported
N/A
Broadvoice ranks higher in 2/2 features

Centralized communications management

9.1
91%
1 Rating
N/A
0 Ratings

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

VoIP system collaboration

Broadvoice

Feature Set Not Supported
N/A
7.0

FluentCloud

70%
FluentCloud ranks higher in 1/1 features

Audio conferencing

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • FluentCloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.6

Broadvoice

86%
133 Ratings
9.6

FluentCloud

96%
2 Ratings

Likelihood to Renew

8.5

Broadvoice

85%
10 Ratings
10.0

FluentCloud

100%
1 Rating

Usability

7.9

Broadvoice

79%
7 Ratings

FluentCloud

N/A
0 Ratings

Support Rating

8.5

Broadvoice

85%
8 Ratings

FluentCloud

N/A
0 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

FluentCloud

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

FluentCloud

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

FluentCloud

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.
Read full review

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
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Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
Read full review

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

FluentCloud

Starting Price

$20 per user per month

Editions & Modules

FluentCloud editions and modules pricing
EditionModules
Essential$20.001
Advanced$30.002
Complete$45.003

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Likelihood to Renew

Broadvoice

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review

FluentStream Technologies

At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review

Usability

Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Read full review

FluentStream Technologies

No answers on this topic

Support Rating

Broadvoice

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review

FluentStream Technologies

No answers on this topic

In-Person Training

Broadvoice

The in-person was done by phone and was GREAT!
Read full review

FluentStream Technologies

No answers on this topic

Online Training

Broadvoice

Easy for even the most basic user.
Read full review

FluentStream Technologies

No answers on this topic

Implementation Rating

Broadvoice

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review

FluentStream Technologies

No answers on this topic

Alternatives Considered

Broadvoice

Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review

FluentStream Technologies

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
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Return on Investment

Broadvoice

  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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FluentStream Technologies

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Read full review

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