Broadvoice vs. FreeConferenceCall.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.2 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
FreeConferenceCall.com
Score 5.6 out of 10
N/A
FreeConferenceCall.com is a free audio conferencing solution with features such as audio and video conferencing, screen-sharing, call recording, transcribed keywords, one-click web controls, transcribed keywords, instant messaging, and integrations with Microsoft Outlook and Google Calendar.
$4
per month
Pricing
BroadvoiceFreeConferenceCall.com
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Suggested Amount
$4
per month
Average Amount
$8.21
per month
Market Rate
$15
per month
Pay what you can
Customized
Offerings
Pricing Offerings
BroadvoiceFreeConferenceCall.com
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year TermsFreeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.
More Pricing Information
Community Pulse
BroadvoiceFreeConferenceCall.com
Top Pros
Top Cons
Features
BroadvoiceFreeConferenceCall.com
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.3
124 Ratings
2% above category average
FreeConferenceCall.com
-
Ratings
High quality audio8.3123 Ratings00 Ratings
High quality video8.439 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.4
28 Ratings
6% above category average
FreeConferenceCall.com
-
Ratings
Desktop sharing8.428 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.3
29 Ratings
2% above category average
FreeConferenceCall.com
-
Ratings
Calendar integration8.424 Ratings00 Ratings
Meeting initiation8.426 Ratings00 Ratings
Record meetings / events8.221 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.9
23 Ratings
1% above category average
FreeConferenceCall.com
-
Ratings
Live chat7.923 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.5
45 Ratings
9% above category average
FreeConferenceCall.com
-
Ratings
User authentication8.639 Ratings00 Ratings
Participant roles & permissions8.444 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.4
135 Ratings
1% above category average
FreeConferenceCall.com
8.7
10 Ratings
9% above category average
Hosted PBX8.485 Ratings9.03 Ratings
Multi-level Interactive Voice Response (IVR)8.362 Ratings10.02 Ratings
Directory of employee names8.3115 Ratings00 Ratings
User templates00 Ratings7.52 Ratings
Call reports00 Ratings8.18 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.4
164 Ratings
1% above category average
FreeConferenceCall.com
8.0
8 Ratings
5% below category average
Answering rules8.6143 Ratings8.01 Ratings
Call recording8.6108 Ratings8.18 Ratings
Call park8.5134 Ratings8.02 Ratings
Call screening8.6116 Ratings8.03 Ratings
Message alerts8.5131 Ratings8.04 Ratings
Business SMS/External Messaging7.964 Ratings00 Ratings
Online Fax8.378 Ratings00 Ratings
Voicemail Transcription8.394 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
8.1
116 Ratings
4% below category average
FreeConferenceCall.com
8.0
2 Ratings
0% below category average
Mobile app for iOS7.9105 Ratings8.02 Ratings
Mobile app for Android8.264 Ratings8.02 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.3
62 Ratings
5% above category average
FreeConferenceCall.com
-
Ratings
Centralized communications management8.553 Ratings00 Ratings
Team messaging8.336 Ratings00 Ratings
Team document sharing8.223 Ratings00 Ratings
Call and meeting analytics8.237 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Broadvoice
-
Ratings
FreeConferenceCall.com
6.4
10 Ratings
22% below category average
Video conferencing00 Ratings4.76 Ratings
Audio conferencing00 Ratings4.710 Ratings
Video screen sharing00 Ratings8.05 Ratings
Instant messaging00 Ratings8.03 Ratings
Best Alternatives
BroadvoiceFreeConferenceCall.com
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceFreeConferenceCall.com
Likelihood to Recommend
9.3
(311 ratings)
5.2
(12 ratings)
Likelihood to Renew
8.0
(21 ratings)
10.0
(1 ratings)
Usability
8.5
(68 ratings)
10.0
(1 ratings)
Availability
8.7
(2 ratings)
-
(0 ratings)
Performance
7.4
(2 ratings)
-
(0 ratings)
Support Rating
8.4
(19 ratings)
9.5
(3 ratings)
In-Person Training
8.0
(3 ratings)
-
(0 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
7.1
(9 ratings)
10.0
(1 ratings)
Configurability
6.9
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
5.7
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceFreeConferenceCall.com
Likelihood to Recommend
Broadvoice
I think it depends on the services you enroll in. Broadvoice could be used for basic business perfectly, but allowing for tracking calls and recordings makes it great for businesses where legalities come into play. Were I to leave the firm I am with, I would hope to either utilize a service that offers everything Broadvoice does, or just continue with Broadvoice itself.
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FreeConferenceCall.com
FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
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Pros
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
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FreeConferenceCall.com
  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
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Cons
Broadvoice
  • The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
  • The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
  • Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
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FreeConferenceCall.com
  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
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Likelihood to Renew
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
Read full review
FreeConferenceCall.com
It is so user friendly.
Read full review
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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FreeConferenceCall.com
I am and have been extremely pleased with my use of this product.
Read full review
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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FreeConferenceCall.com
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
FreeConferenceCall.com
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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FreeConferenceCall.com
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
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In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
FreeConferenceCall.com
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
FreeConferenceCall.com
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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FreeConferenceCall.com
It's a no brainer!
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Alternatives Considered
Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
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FreeConferenceCall.com
So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
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Contract Terms and Pricing Model
Broadvoice
Answered in previous question
Read full review
FreeConferenceCall.com
No answers on this topic
Scalability
Broadvoice
We keep adding phones to each of restaurants every month
Read full review
FreeConferenceCall.com
No answers on this topic
Return on Investment
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
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FreeConferenceCall.com
  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.