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Top Rated
201 Ratings

Broadvoice

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Top Rated
201 Ratings
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Score 8.6 out of 100
4 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.7

    Broadvoice

    77%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.2

    Broadvoice

    82%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Calendar integration

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.5

    Broadvoice

    85%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Broadvoice

    88%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 8/8 features

    Answering rules

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call recording

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Business SMS/External Messaging

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.2

    Broadvoice

    82%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Centralized communications management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Unify Office by RingCentral, from Atos is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    133 Ratings
    10.0

    Unify Office by RingCentral, from Atos

    100%
    1 Rating

    Likelihood to Renew

    8.5

    Broadvoice

    85%
    10 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Support Rating

    8.5

    Broadvoice

    85%
    8 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.
    Read full review

    Atos

    If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Atos

    • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
    • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
    • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Atos

    • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Unify Office by RingCentral, from Atos

    Starting Price

    $16.99 per user per month

    Editions & Modules

    Unify Office by RingCentral, from Atos editions and modules pricing
    EditionModules
    Standard€16.991
    Premium€22.992
    Ultimate€33.993

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Atos

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Atos

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Atos

    No answers on this topic

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Atos

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Atos

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Atos

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
    Read full review

    Atos

    Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Atos

    • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
    • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
    Read full review

    Screenshots

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