CallFire vs. CloudTalk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.5 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
CloudTalk
Score 9.5 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Pricing
CallFireCloudTalk
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Offerings
Pricing Offerings
CallFireCloudTalk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CallFireCloudTalk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.7
11 Ratings
6% below category average
CloudTalk
-
Ratings
Hosted PBX6.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
User templates7.04 Ratings00 Ratings
Call reports7.310 Ratings00 Ratings
Directory of employee names9.05 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
10 Ratings
10% above category average
CloudTalk
-
Ratings
Answering rules8.07 Ratings00 Ratings
Call recording10.010 Ratings00 Ratings
Call park8.53 Ratings00 Ratings
Call screening10.04 Ratings00 Ratings
Message alerts10.05 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
1 Ratings
19% above category average
CloudTalk
-
Ratings
Video conferencing10.01 Ratings00 Ratings
Audio conferencing10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
2 Ratings
0% below category average
CloudTalk
-
Ratings
Mobile app for iOS8.52 Ratings00 Ratings
Mobile app for Android8.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallFire
-
Ratings
CloudTalk
9.7
45 Ratings
15% above category average
Agent dashboard00 Ratings9.945 Ratings
Validate callers00 Ratings9.740 Ratings
Outbound response00 Ratings9.941 Ratings
Call forwarding00 Ratings9.840 Ratings
Click-to-call (CTC)00 Ratings9.739 Ratings
Warm transfer00 Ratings9.631 Ratings
Predictive dialing00 Ratings10.025 Ratings
Interactive voice response00 Ratings9.829 Ratings
REST APIs00 Ratings9.530 Ratings
Call scripts00 Ratings9.225 Ratings
Call tracking00 Ratings9.436 Ratings
Multichannel integration00 Ratings9.830 Ratings
CRM software integration00 Ratings9.836 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallFire
-
Ratings
CloudTalk
9.8
42 Ratings
17% above category average
Inbound call routing00 Ratings9.936 Ratings
Omnichannel inbound routing00 Ratings9.829 Ratings
Recording00 Ratings9.838 Ratings
Quality management00 Ratings9.834 Ratings
Call analytics00 Ratings9.940 Ratings
Historical reporting00 Ratings9.837 Ratings
Live reporting00 Ratings9.835 Ratings
Customer surveys00 Ratings9.827 Ratings
Customer interaction analytics00 Ratings9.826 Ratings
Best Alternatives
CallFireCloudTalk
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Contact Center
Nextiva Contact Center
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFireCloudTalk
Likelihood to Recommend
9.5
(15 ratings)
9.9
(45 ratings)
Likelihood to Renew
9.0
(1 ratings)
8.2
(1 ratings)
Usability
-
(0 ratings)
7.7
(5 ratings)
Support Rating
-
(0 ratings)
3.6
(11 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
CallFireCloudTalk
Likelihood to Recommend
CallFire
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
Pros
CallFire
  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
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Cons
CallFire
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
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Likelihood to Renew
CallFire
There is no reason not to, it has proven effective in the usage
Read full review
CloudTalk.io
It is working and affordable
Read full review
Usability
CallFire
No answers on this topic
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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Support Rating
CallFire
No answers on this topic
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
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Alternatives Considered
CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
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CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
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Return on Investment
CallFire
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Read full review
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.