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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallFire

    Score9.7 out of 10
    N/ACallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

    $99

    per month

    Outplay

    Score8.6 out of 10
    N/AOutplay helps sales reps book more meetings with a truly multi-channel sales engagement platform.

    $900

    per year per user

    Pricing
    CallFireOutplay
    Editions & Modules
    Lite
    $99.00
    per month
    Startup
    $199.00
    per month
    Grow
    $299.00
    per month
    Pro
    $599.00
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CallFireOutplay
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CallFireOutplay
    Considered Both Products
    CallFire
    No answer on this topic
    Click Labs
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Features
    CallFireOutplay
    Cloud PBX
    Comparison of Cloud PBX features of CallFire and Outplay
    Feature
    CallFire
    7.6
    11 Ratings
    4% below category average
    Outplay
    -
    Ratings
    Hosted PBX6.02 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
    User templates7.04 Ratings00 Ratings
    Call reports7.210 Ratings00 Ratings
    Directory of employee names9.05 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of CallFire and Outplay
    Feature
    CallFire
    9.3
    10 Ratings
    12% above category average
    Outplay
    -
    Ratings
    Answering rules8.07 Ratings00 Ratings
    Call recording10.010 Ratings00 Ratings
    Call park8.53 Ratings00 Ratings
    Call screening10.04 Ratings00 Ratings
    Message alerts10.05 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallFire and Outplay
    Feature
    CallFire
    10.0
    1 Ratings
    23% above category average
    Outplay
    -
    Ratings
    Video conferencing10.01 Ratings00 Ratings
    Audio conferencing10.01 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallFire and Outplay
    Feature
    CallFire
    8.3
    2 Ratings
    5% above category average
    Outplay
    -
    Ratings
    Mobile app for iOS8.52 Ratings00 Ratings
    Mobile app for Android8.01 Ratings00 Ratings
    Best Alternatives
    CallFireOutplay
    Small Businesses
    Aircall
    Score8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Mixmax
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Groove (legacy product)
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallFireOutplay
    Likelihood to Recommend
    9.4
    (15 ratings)
    8.1
    (6 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CallFireOutplay
    Likelihood to Recommend
    CallFire
    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Incentivized
    Read full review
    Click Labs
    Reliable support, easy onboarding for new sales reps and SDRs within my team. Email delivery is very important for us, and it does a very good job. Sequencing setup is very easy and their team does provide us good examples to keep our sequences smart. It would be awesome if they introduce linkedin automation as well, currently you can add a linkedin task but not automate it.Overall we've used it for the last 2 years and its worked great for us.
    Incentivized
    Read full review
    Pros
    CallFire
    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Incentivized
    Read full review
    Click Labs
    • Email Automation
    • Cold Calling
    • Mini CRM
    • Email validation
    Incentivized
    Read full review
    Cons
    CallFire
    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Incentivized
    Read full review
    Click Labs
    • reporting can be detailed
    • I think its a good tool for SMB, Mid Market but can add more functionalities for ENT
    Read full review
    Likelihood to Renew
    CallFire
    There is no reason not to, it has proven effective in the usage
    Read full review
    Click Labs
    No answers on this topic
    Usability
    CallFire
    No answers on this topic
    Click Labs
    Outplay is really simple with respect to the usage. Once we integrate the tool, it is really reliable and highly productive. Setting up multiple campaigns, and tracking the metrics is straight forward and simple. Also setting up the email templates and campaign sequence is simple and easy to use and operate
    Incentivized
    Read full review
    Support Rating
    CallFire
    No answers on this topic
    Click Labs
    Timely response and informative
    Incentivized
    Read full review
    Alternatives Considered
    CallFire
    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Incentivized
    Read full review
    Click Labs
    Ease of use. Reliable for email delivery. They do it really well. I think the interface is easy to use, and I can get my new reps on the tool asap. Their support has been reliable, and they share best practices.
    Incentivized
    Read full review
    Return on Investment
    CallFire
    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Incentivized
    Read full review
    Click Labs
    • The organization is using Outplay as the primary tool
    • The license fees has been cost effective
    • The tool has increased productivity
    Incentivized
    Read full review
    ScreenShots