What users are saying about
22 Ratings
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Top Rated
127 Ratings
22 Ratings
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Score 9.1 out of 100

VanillaSoft

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Top Rated
127 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

VanillaSoft

VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
VanillaSoft
Hosted PBX
CallFire
6.0
VanillaSoft
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
VanillaSoft
User templates
CallFire
7.0
VanillaSoft
Call reports
CallFire
10.0
VanillaSoft
Directory of employee names
CallFire
9.0
VanillaSoft

Call Management

CallFire
8.7
VanillaSoft
Answering rules
CallFire
8.0
VanillaSoft
Call recording
CallFire
10.0
VanillaSoft
Call park
CallFire
8.5
VanillaSoft
Call screening
CallFire
8.3
VanillaSoft
Message alerts
CallFire
8.8
VanillaSoft

VoIP system collaboration

CallFire
10.0
VanillaSoft
Video conferencing
CallFire
10.0
VanillaSoft
Audio conferencing
CallFire
10.0
VanillaSoft

Mobile apps

CallFire
8.3
VanillaSoft
Mobile app for iOS
CallFire
8.5
VanillaSoft
Mobile app for Android
CallFire
8.0
VanillaSoft

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

VanillaSoft

  • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
  • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
  • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
  • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
Valie Robbins | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

VanillaSoft

  • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
  • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

VanillaSoft

VanillaSoft 9.3
Based on 3 answers
We have no reason not to renew. Vanilla Soft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from Vanilla Soft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
Anonymous | TrustRadius Reviewer

Usability

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 3 answers
The entire system is setup so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get use to using it. Also, if there is ever something I cannot figure out, I can get support from Vanilla Soft very quickly to resolve and get my task accomplished.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 3 answers
It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the Vanilla Soft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
Anonymous | TrustRadius Reviewer

Performance

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 3 answers
I work on all aspects for Vanilla Soft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well
Anonymous | TrustRadius Reviewer

Support Rating

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.0
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.2
Based on 2 answers
It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
Anonymous | TrustRadius Reviewer

Online Training

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.0
Based on 1 answer
It was very thorough. Vanilla Soft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
Anonymous | TrustRadius Reviewer

Implementation Rating

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.5
Based on 5 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

VanillaSoft

VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
Bryan Sabillon | TrustRadius Reviewer

Scalability

CallFire

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.2
Based on 2 answers
Vanilla soft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support Vanilla Soft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs
Anonymous | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

VanillaSoft

  • This product has increased and enhanced our company’s productivity and at the same time maintained the quality as well.
  • It has proven to be a time saver because now a lot of our time is saved that we always intend to wisely utilize somewhere else.
Mallory Robinson | TrustRadius Reviewer

Screenshots

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Rating Summary

Likelihood to Recommend

CallFire
10.0
VanillaSoft
8.6

Likelihood to Renew

CallFire
9.0
VanillaSoft
9.3

Usability

CallFire
VanillaSoft
9.3

Reliability and Availability

CallFire
VanillaSoft
9.3

Performance

CallFire
VanillaSoft
9.3

Support Rating

CallFire
VanillaSoft
9.0

In-Person Training

CallFire
VanillaSoft
9.2

Online Training

CallFire
VanillaSoft
9.0

Implementation Rating

CallFire
VanillaSoft
9.5

Scalability

CallFire
VanillaSoft
9.2

Add comparison