What users are saying about
25 Ratings
Top Rated
115 Ratings
25 Ratings
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Score 8.9 out of 100
Top Rated
115 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    7.8

    CallFire

    78%

    VanillaSoft

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Hosted PBX

    6.0
    60%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    User templates

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Call reports

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    9.3

    CallFire

    93%

    VanillaSoft

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    10 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    3 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    4 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    10.0

    CallFire

    100%

    VanillaSoft

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Video conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Audio conferencing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.3

    CallFire

    83%

    VanillaSoft

    Feature Set Not Supported
    N/A
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • CallFire is rated higher in 1 area: Likelihood to Recommend
    • CallFire and VanillaSoft are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.6

    CallFire

    96%
    15 Ratings
    8.5

    VanillaSoft

    85%
    89 Ratings

    Likelihood to Renew

    9.0

    CallFire

    90%
    1 Rating
    9.0

    VanillaSoft

    90%
    3 Ratings

    Usability

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    3 Ratings

    Availability

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    3 Ratings

    Performance

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    3 Ratings

    Support Rating

    CallFire

    N/A
    0 Ratings
    8.9

    VanillaSoft

    89%
    6 Ratings

    In-Person Training

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    2 Ratings

    Online Training

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    1 Rating

    Implementation Rating

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    5 Ratings

    Configurability

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    1 Rating

    Ease of integration

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    1 Rating

    Product Scalability

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    2 Ratings

    Vendor post-sale

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    2 Ratings

    Vendor pre-sale

    CallFire

    N/A
    0 Ratings
    9.0

    VanillaSoft

    90%
    2 Ratings

    Likelihood to Recommend

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Read full review

    VanillaSoft

    VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
    Read full review

    Pros

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Read full review

    VanillaSoft

    • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
    • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
    • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
    • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
    Read full review

    Cons

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Read full review

    VanillaSoft

    • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
    • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
    Read full review

    Pricing Details

    CallFire

    Starting Price

    $99 per month

    Editions & Modules

    CallFire editions and modules pricing
    EditionModules
    Pro$599.001
    Grow$299.002
    Startup$199.003
    Lite$99.004

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VanillaSoft

    Starting Price

    Editions & Modules

    VanillaSoft editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

      Likelihood to Renew

      CallFire

      There is no reason not to, it has proven effective in the usage
      Read full review

      VanillaSoft

      We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
      Read full review

      Usability

      CallFire

      No answers on this topic

      VanillaSoft

      The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished.
      Read full review

      Reliability and Availability

      CallFire

      No answers on this topic

      VanillaSoft

      It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
      Read full review

      Performance

      CallFire

      No answers on this topic

      VanillaSoft

      I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well.
      Read full review

      Support Rating

      CallFire

      No answers on this topic

      VanillaSoft

      Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
      Read full review

      In-Person Training

      CallFire

      No answers on this topic

      VanillaSoft

      It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
      Read full review

      Online Training

      CallFire

      No answers on this topic

      VanillaSoft

      It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
      Read full review

      Implementation Rating

      CallFire

      No answers on this topic

      VanillaSoft

      Our implementation was very easy.
      Read full review

      Alternatives Considered

      CallFire

      CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
      Read full review

      VanillaSoft

      VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
      Read full review

      Scalability

      CallFire

      No answers on this topic

      VanillaSoft

      VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs.
      Read full review

      Return on Investment

      CallFire

      • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
      • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
      Read full review

      VanillaSoft

      • Ability to contact more clients each day.
      • The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking.
      • Increased sales from the calendar setting and saving my notes.
      Read full review

      Screenshots

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